Flat Rate Van Lines

This company just jerked me around. I was scheduled to move today at 12-1PM (10/14/2011) on Monday (10/10/2011) and they said no problem. Gave them my $80 deposit as required in order to hold the spot/price. Then today I called and James said the truck which was scheduled to move me was stuck in the mud. Then he put me on hold and game back and said they could do it in the afternoon. Then I called again about 2PM and he said the fisrt move was delayed due to rain and he needed to reschedule. So I said OK tomorrow morning, he said that was already booked. Then he said he would see if they could do it tomorrow afternoon and get back to me. He never called back, so I called another moving company and they gave me tomorrow afternoon, for an increased rate. I called James back at 3:50PM and said I found another company and he said fine?

I hired this mover to do a full service move from my apartment to my first house - a total of 17 miles.  This was my first mistake.  They arrived an hour late, but I conceded that they were likely stuck in holiday traffic.  Or running late on the previous account.  They told me both.  Fast forward 6 hours (though I was quoted for 5, I did expect that it would take a bit longer.  They never got to the storage units).  They trailed me to my house and we started to settle the bill.  Flat rate?  I was ***assured*** that "all materials were included" and "there would be no surprises on moving day."  In fact, the papers I signed before they began quoted only the cost that was agreed to.  Imagine my surprise when they said it was not the $783 that I signed up for, but that plus $960 for "materials"!!!  They wanted me to pay almost $1900, for a 17 mile move, for an amount never agreed upon.  We got on the phone with "the boss" and he tried to explain to me that the additional charge was for boxes,etc. (definitely not $900 worth).  The manager said he could "meet me half way" and only charge $500 for materials.  WHAT???  At this point, I told him someone would call him back in 5 minutes, as my parents were on their way over (I would enlist my father's help with this situation).  The moving van was literally in the cul de sac, ready to leave with all my belongings in the truck.  Long nightmare made short, my father negotiated a total of $1200 in cash for what was performed and two additional hours to unload.  Oh - but the moving team was instructed to unload in the driveway.  My family and I (with the assistance of the subcontracted movers who were actually quite decent) unloaded the truck in 30 minutes.  I've moved several times in the past 10 years and have NEVER dealt with such dishonesty and corruption.  With this review, I hope you will never have to.

 Very professional and punctual. The 3 guys worked very fast and nothing was damaged. I will definately use them in the future if needed.