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ACE Multi-Cleaning & Restoration Services
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
ACE Multi-Cleaning & Restoration LLC is a cleaning company that specializes in mold remediation, water extraction, flood and fire damage restoration and carpet cleaning. We service both commercial and residential needs. We have experience with all jobs that require our services on various levels from minor to major damage. *Insurance Friendly*
Business highlights
Emergency services offered
15 years of experience
Services we offer
Restoration. Rebuilding. Carpet Cleaning. Upholstery. Air Ducts Cleaning. Mold Remediation. Water Extraction. Structural Drying. Sewage Clean-Ups & Restoring.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.387 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 15% | ||
| 5% | ||
| 9% | ||
| 6% |
Showing 1-25 of 87 reviews
Macon W.
Mar 2017
Pretty good , no problems good service.
Macon W.
Dec 2016
He did well on what he did, but there were a couple of things that he didn't do or couldn't do, I guess. He came out the next day. Everything that needed to done he wasn't able to do, but that's not really his fault, I guess. He didn't have everything he needed to do it.
Khaliq C.
Sep 2016
I paid for this deal and a week later they had not set an appointment to clean the ducts. After contacting him, I was told that he will call and schedule the cleaning "when he's available". No timeline was given. After I pressed for a more reasonable time, he told me that my vent was on the fourth floor and that I needed to contact another company (the vent is on the 2nd floor, not the fourth). I'm not in the habit of writing negative reviews, but the level of professionalism was unacceptable in this case. please save your time and choose another company that will treat you with some regard.
R S.
Aug 2016
Don and his crew at Ace Multi Cleaning were phenomenal in handling my water damage. I had a bathroom flood and of course, the insurance company would not budge until a plumber came out and gave the green light. My home warranty company (HMS) was useless. I was on plumber number 5, telling me they were unable to come until Sunday/Monday, when my flood happened on a Wednesday. While waiting for HMS to call out to plumber number 6, I began searching Angie’s List and contacted Ace Multi Cleaning for an estimate to start the water extraction process. I did not want mold to become a problem down the line if I had to wait until Monday for a plumber. I spoke with the owner Don and explained my situation. Not only did he and his crew arrive within 2 hours of my call, but he recommended a plumber who was able to come before he and his crew arrived. Upon his arrival, Don thoroughly accessed the situation and explained everything in detail that would take place in the clean-up process. Don was honest about what needed to be done, the pricing was reasonable and his crew was able to start the drying process right away. He kept me in the loop at all times with what was going on. Ace Multi Cleaning was prompt, professional and made a bad situation with water damage a smooth experience. I highly recommend Ace Multi Cleaning and will definitely utilize this company in the future.
Merika S.
Jul 2016
We discovered a leak in the bathroom ceiling and called ACE Multi Cleaning, who we had used in the past during hurricane Sandy and Irene for mold and rebuilding our basement. ACE immediately responded, troubleshooted and found the problem with the roof and fixed it that day. What a great time to remodel the bathroom, since we were going to be replacing the ceiling, we did the whole bathroom over. ACE was great, not only did they replace the ceiling and floor, but the tile design on the wall is amazing. And I thank ACE the job was completed before the Christmas holiday.
Sara S.
Jun 2016
They were prompt, professional, and pleasant to work with. I will gladly use ACE again.
Debra R.
Nov 2015
unknown
Response from ACE Multi-Cleaning & Restoration Services
"Thank you [member name removed] for your comments! Several representatives from ACE have attempted to contact you at various times, to no avail. We understand that you work nights, which is why we have tried to contact you at varying times of the day. However, you have failed to return our calls, or email us. During our last visit, we advised you to have all 3 of your sump pumps inspected and repaired by a company that provides that service. ACE does not do plumbing work and cannot therefore fix the problem causing your flooding. We call your attention to the additional, extended, and discounted mold prevention services we conducted for you- including the FREE exterior gutter cleaning. We have completed the project for which we were hired- in addition to other services needed. Thank you for advising us of your concerns, However, we cannot communicate with you if you do not return our calls or email us. We are in the business of satisfying our customers, but cannot do so when there is no communication. Thank you for your business!"
Karen K.
Jul 2015
Service was NOT provided. Difficult to relate when the company did not do vent cleaning!
Response from ACE Multi-Cleaning & Restoration Services
"Thank you for your comments, and apologize that we were unable to accommodate you in the manner you were expecting. However, during our consultation, we advised you that the services you requested required more extensive attention than our company offered. We hope that you will consider ACE for any future cleaning or mold prevention services in the future- as that is our specialty."
Avenel J.
Jul 2015
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ALEXANDRA R.
May 2015
They did the best they could considering the oils from the dogs skin had stained the couch. But it looked and smelled 100% better.
Clarence H.
Feb 2015
They were okay. They had to reschedule a few times because my situation wasn't an emergency and they had a high volume of emergency calls.
Judith L.
Jan 2015
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Jim R.
Jan 2015
good deep cleaning- will use them again
Molly W.
Dec 2014
unknown
Amy N.
Dec 2014
The inspection was done and no estimate for remediation given on the spot. I opted not to follow up for a written detailed estimate but was contacted for follow up (so reason wasn't lack of follow through on their part). Responsive to a fault; they seemed disorganized and possibly were having trouble keeping up with demand for the deal. They called multiple times to confirm the appointment to the point of being annoying. I didn't return the last call, which didn't change the time or date from what was previously agreed. I stayed home from work and they didn't show up. I called and was told that they didn't come because I hadn't called back to confirm (though I had already called back in response to multiple previous calls). We rescheduled and they did the inspection but primarily because of the disorganization and scheduling issues I went with another contractor who seemed more focused, organized and reliable, for the actual remediation work.
JENNIFER M.
Dec 2014
They were great. They got the job done in about one hour. The scheduling was pretty easy.
Danisha M.
Dec 2014
It was great and they were excellent. I call them for everything now. They came out the next day I called and were really quick. I definitely really trust the owner for any job. They are very forthcoming and seem to be honest about things you should do and things that may not be necessary. I have given their card to anyone that needs any work done. I have been using since March 2014. They also put shoe covers on without me having to say anything.
Summer I.
Dec 2014
It was horrible. They came with a little vacuum cleaner and I could’ve have done that myself. They did not have professional equipment. It was very hard to get an appointment with them and I had to call them several times to get it scheduled. I felt I was suckered. They sent 2 people out to do the job and they were nice but I don’t think they knew what they were doing. They were only at the house for 10 minutes doing the job.
Cindy G.
Nov 2014
Don called me in the morning of the appt to verify the address and 1-3 window. Later, he called and said they were ahead of schedule, so did I want an hour earlier? I said yes, so we met at my house around 12:15. He and his 2 guys did a quick walk-thru with me to determine the scope of the work, then brought their equipment in and got started. Took about 2 hours, including inspection and clean-up. There were very professional, polite and efficient.
Would definitely use them again, good value for the money!
Would definitely use them again, good value for the money!
Prem S.
Oct 2014
unknown
Armand C.
Sep 2014
unknown
Lisa F.
Sep 2014
unknown
ERMA P.
Sep 2014
unknown
Lizzie S.
Sep 2014
unknown
Peter W.
Aug 2014
It was good! They were quite late, but they called and let me know. There were additional fees for something. I remember the additional fees came as a bit of a surprise.
Licensing
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FAQ
ACE Multi-Cleaning & Restoration Services is currently rated 4.3 overall out of 5.
ACE Multi-Cleaning & Restoration Services accepts the following forms of payment: CreditCard
Yes, ACE Multi-Cleaning & Restoration Services offers free project estimates.
No, ACE Multi-Cleaning & Restoration Services does not offer eco-friendly accreditations.
No, ACE Multi-Cleaning & Restoration Services does not offer a senior discount.
Yes, ACE Multi-Cleaning & Restoration Services offers emergency services.
No, ACE Multi-Cleaning & Restoration Services does not offer warranties.