Raines Restoration

I called and spoke with Trey regarding his company coming out and servicing my basement. I (still) need the area dried out after my sump pump failed/drained backed up during the recent tropical storm (Isaias). Trey was great (on the phone). Very informative and personable. He told me to send him pictures via text and to call back with my insurance claim number and they would be able to work with me. I called about 3 times and left 2 messages over the course of the next 2 days. Five days later I still have not heard back from Trey or anyone with his company I am VERY disappointed at how he handled this. I had cancelled potential service with another well-known company (I was in their rotation for a call-back) to use Raines because they are local and have great reviews (as I mentioned his reviews to Trey on the phone). Now I am going to just use the other company, which is pushing my appt date even further out. I don’t know why I never received a call back from Raines, but I know this is NOT the way to do business.

I give Raines Restoration my highest possible rating. They are knowledgable, ethical, thorough, trustworthy, professional and fast. We had a flood in our basement and they were on the job right away. Trey explained everything that they were doing and why and made the process of dealing with the insurance company easy and stress-free (or as stress free as that can possibly be)! The work they did was exemplary and Trey took the time to to really listen to and address all of my concerns and answer all of my questions. They truly care about their customers and about doing top quality work. You never want there to be damage to your home but if there is you are in good hands with Raines Restoration!

The most responsive, professional, genuinely caring home contractor/ service I have ever experienced! Took the extra time to ensure I understood what was going on with the damage, what remedies were necessary and helped me navigate the very confusing/overwhelming home insurance claim/documentation. You will not meet a more qualified professional with such integrity!