
Southern Maryland Kitchen Bath Floors & Design
About us
Southern MD Kitchen, Bath, Floors, & Design is a locally owned,fully licensed, bonded and insured home improvement company that can fulfill all of your home improvement contractor needs. With a beautiful showroom and award winning design and installation, Southern MD Kitchen, Bath, Floors, & Design is your one stop shop! From your kitchen, bathroom, countertops, flooring, and tile; we can do it all. With our 4,000 sf showroom and our own designers and installers, we can help select your material and complete each phase of your project fr start to finish. Call today for your FREE ESTIMATE & FREE DESIGN CONSULTATION @ 301.866.0337 or visit our website @ www.somdkitchenbathfloors.com.
Business highlights
Services we offer
Basements. Flooring. Stone Countertops. Refinishing & Design - Tile, Bathrooms, Granite., Hardwood, Marble, Remodeling Services - Kitchens
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 53% | ||
| 16% | ||
| 21% | ||
| 11% | ||
| 0% |
"Dear Mrs. [Member Name Removed], Thank you for your review. We would appreciate feedback on why you feel we deserve the grade that you gave us. We have done work for multiple members of your family members and I know that they have been happy with our work and have referred multiple individuals to us. I know that we had issues with the countertop not being level because the cabinet that we were installing on top of was not level but despite the fact that it was not work we were contracted out to do, we fixed it for you at no charge. Also, I know we were short a piece of accent tile and because it was special order, it took us a while to get it delivered to us but that should not have restricted you from the complete use of your kitchen. Please feel free to contact me personally if you would rather discuss the reason for your rating in person. As you know, my cell phone number is 301.672.5773. I have always made myself available for you and Dr. [Member Name Removed] whenever you needed me. Sincerely, Anthony Obedoza General Manager Southern MD Kitchen Bath Floors & Design 301.866.0337"
"Dear {Member's names} I know that we were delayed in completing your bathroom because you did not like the dye lot of the tile chair rail we were installing. Although we could not control the lot of the chair rail and the color it came in from our supplier, I feel we were more than accommodating and swapped out items such as your corner shelf and offered you a credit for special order material that was in your contract that we usually don't take back because it is made to order. Please let us know what else we could have done to "make right" what lack of service we may have had during your remodel. Feel free to contact me directly on my cell phone at 301.672.5773 any time to discuss. Sincerely, Anthony Obedoza General Manager Southern MD Kitchen Bath Floors & Design"
According to the design, the light switches were to be moved to another wall as to accommodate the mirror above the sink. When the contractors arrived and I pointed this out to them, they stated that this would be too difficult. The mirror was re cut to accommodate this.
We had two leaks in the plumbing causing significant damage to the ceiling in the family room below the bathroom. This resulted in a large hole in my family room ceiling twice. The first time took over two weeks to re-drywall and paint, which they did do at their expense.
Then came time for the shower doors to be installed. They ordered the incorrect hardware so I again had to wait another two weeks for that to be re-ordered. The face of one of the cabinets is defective also. I was told June 26th that this was being re-ordered and I would be contacted when it arrives, still waiting.
The workmanship of the company was so poor that the handle to turn on the hand held shower head turns on opposite of the rest of the heads. The plumbing in the walls vibrates loudly when the shower is on and can be heard from downstairs. When the contracting manager came to assess the noise in early July, he told me that the noise from downstairs was due to not insulating the pipes when the floor pan was installed. Shouldn't this have been known and besides they had the ceiling opened twice due to the leaks, shouldn't it have been caught then? He stated that they would get back with me about the vibration in the wall behind the shower, still waiting. So, you can imagine my surprise when I opened a letter from a collection agency collecting my last payment of $1318.09. Shouldn't the work be completed before you finish paying for it? And to top it off, the owner told me that according to their records they had contacted me several times before sending me to collections. I have never been contacted by them or I would have told them then what my intentions were. I received an invoice in August for $325.00, which I paid and sent a letter with the payment stating that I was still awaiting the project to finish. Which of course they do not have in my file. This invoice was dated 4/15/2015 and I only received it in August. I seriously thought that they had no intention of completing the work and was calling it a
wash so was only asking for the $325.00. Guess the joke was on me! I would never recommend this company to anyone!
"Dear [member's name removed], Thank you for your review. We look forward to feedback so we can improve our products and services. I am truly sorry that you did not have the same experience on this remodel as you did on the previous project we completed for you where you posted a glowing review of our company. We take responsibility for whatever errors may have occurred during the remodel. We ordered the cross reference to the tub (which was approved by your designer) and when you did not like it, we replaced it with a different (more expensive tub). When you had the leak and when you contacted my cell phone on a Saturday, we sent someone out immediately to address the situation the same day. We fixed the ceiling downstairs and repainted. The other items were installed according to standard industry practices and when you contacted us yesterday, we immediately scheduled someone to come out to address whatever issues that you may have had since we last spoke in the beginning of July. According to our records, we have tried contacting you three times since then to remedy the items. I am sorry that you think we have deserve "F" in responsiveness when you get a response, if not immediately, within 24 hours of voicing any concerns. We only sent you to a collections agency in the beginning of September when we did not get a response back. Despite the rattling in the wall from your hot water pipe and the defect from the cabinet manufacturer on the false drawer of your vanity, we have completed the project and your bathroom has been fully functional for months. As always, you can contact me directly on my cell phone at 301.672.5773 if you have further concerns. Sincerely, Anthony"
"Dear [Member name removed], Thank you for your review. We look forward to feedback on what we can do to make our company become better. Enjoy your new kitchen and bathroom and we look forward to seeing you again soon. Sincerely, Anthony"
see above
"Dear Collen, Thank you for your review. It is wonderful to know that our staff was helpful and that you were able to find items for your kitchen at a discounted price. We look forward to seeing you again. Sincerely, Anthony"
I want to say that the countertops are gorgeous, and the workmanship of the contractors was above what I expected- very good job, done expertly.Mark, Willie were really a pleasure to deal with and they did an excellent job. Jessica, salesperson helped me select what would look go cabinets od and match the kitchen color scheme, as I was not changing cabinets. I will clean and polish them myself.
One area of concern was the scheduling- we were given dates and times that contractors would arrive, and they arrived at least an hour later for each project,the "office" knew they would be late......antd that is fine, but we were not notified..improvement with scheduling is really needed.
One contractor, on a Friday, told us he would return on Monday. Surprise, He came on Saturday. I was still in bed. The "office" did not call us to let me and spouse know he was coming on Saturday. I was happy he came out, but he ran the risk that we would be out since we did not expect him !
I give an "A" to the workmanship overall, but improvement needed with communicating the schedule changes with the customer
"Dear Ms [member name removed], Thank you very much for your review and the constructive criticism on what we can do better. I'm very happy that you love the work that we did and that our employees treated you well. I'm sorry that there was a disconnect in communication. As a company, we welcome feedback like this and I will certainly look at our service file to see what we can do to improve that for future projects you, or any of our customers. Thank you once again for your feedback and enjoy your new kitchen!"
"Me. And Mrs [member name removed], Thank you for your review. We certainly appreciate the feed back from all of our customers. I hope you are still enjoying your hardwood floors and look forward to serving you once again in the future. Sincerely, Saralyn Bowling Customer Relations Manager"
"Thank you for your review. I'm sorry that you did not like the price one of our associates quoted you. We have never claimed ourselves as the least expensive place in town but we try to make it up in the quality of service and installation. We would prefer to apologize for the price now instead of apologizing for the poor quality later. I hope your project went well and please feel free to contact us if you need us for any service. Again, thank you for considering Southern MD Kitchen Bath Floors & Design. We look forward to hearing from you again soon! Sincerely, Saralyn Bowling Customer Relations Manager"
"Dear Member, I'm glad that you love your granite countertops. I apologize for the tardiness of our employees. It is not a regular occurance and we do our best to make it at the estimated time window that we give our customers. For any inconvenience that this may have caused, please accept a $50 gift certificate to our store that you can use towards any future purchases. We appreciate your feedback and look forward to doing additional work for you and people you recommend us to. Sincerely, Anthony Obedoza Store Manager"
"Thank you for you business! We are sorry that the project experienced unexpected delays, cost a little more than expected, and created a lot of dust. I will talk to our operations manager to see what we can do to minimize that for future projects. We look forward to hearing from you on your bath remodel! Thank you once again for using Southern MD Kitchen, Bath, Floors, & Design for your home improvement needs. Sincerely, Saralyn Bowling Customer Relations Manager"
"Dear Member, I'm sure you will be glad that we no longer sub-contract any of our work since we worked on your bathroom in 2010. I am surprised that you have been unhappy with the bathroom as we have come back since 2010 to handle any issues you had with the bathroom (no matter how big or small) without question. I hope you are both enjoying the steam shower unit and the new lay-out of the bathroom with the custom vanity with concrete counterops, and cork floors. Please let me know if there is anything else we can do for you. Sincerely, Anthony"
"Dear Member, Thank you for your review. I'm glad you are enjoying your new kitchen and hardwood floors. Let us know if there is anything else we can do for you. Sincerely, Anthony"
Work went well, no major problems, but work did take about 4 months instead of the 4 weeks we were told. I will say that this was over the Thanksgiving and Christmas Holidays so there were delays. The one major negative comment is that on one of the first few days when the workers were in my house when I wasn't present we had some personal property go missing, nothing of major value but still. Of course we have no proof that it was stolen but... Anyway, when we complained to the company we were listed to and felt they took it seriously. The person who was at my home that day never returned. The company did not offer to reimburse us though.
Overall, it went semi-smoothly for a home renovation. The bathrooms are absolutely beautiful and we haven't had any problems with anything.
"Dear Member, Thank you for your review. I'm glad you are enjoying your new bathrooms. It is unfortunate that items went missing when we were at your home. We take this very seriously and although we could not prove that one of our employees stole something out of your home, we immediately terminated that individual. Please let us know if there is anything else that we can do for you. Sincerely, Anthony"
"Thank you for your business! We look forward to helping you or your friends/family with any future projects!"
"Dear Member, We deeply regret that our installers did not meet your expectations. We are glad that enjoyed working with our designer. We at Southern MD Kitchen, Bath, Floors, & Design constantly try to evolve so we can meet our customers expectations. We appreciate the feedback and we look forward to correcting our areas of opportunity. We have record of a completion form dated 11/25/2010 that rated excellent ratings except for the timeliness and professionalism of our installers (where we got "good" ratings"). It also stated that you would definitely do business with us once again and recommend us to your friends and family. The faulty valve a year after the original installation was admittedly a manufacturer's defect and hopefully was fixed in a relatively quick manner. Hopefully, you did not have any remaining issues after it was fixed. I unfortunately, I was not made aware that the ceiling and crown molding repair. Please let us know when we can come over to rectify that situation. You can contact me at the store or directly on my cell phone to set up an appointment. Thank you for using Southern MD Kitchen, Bath, Floors, & Design for your home improvement needs. If given another opporunity to serve you, we look forward to working hard to meet your expectations on your future project. Sincerely, Anthony Obedoza Store Manager Southern MD Kitchen, Bath, Floors, & Design 301.866.0337 - office 301.672.5773 - cell [email protected]"
"I'm glad that you enjoyed our service. Please let us know if there is anything else we can do for you or your friends/family."
"Hello Member, I hope the grout repair is still holding up after 3 years. Please let us know if there is anything else that we can do for you or your feinds and family. We appreciate your business!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.