"First and foremost, please refer to other jobs that have been completed by other customers. As you can see, there is no other complaints on my company at all. I take great pride in my company and dont appreciate slander. This customer was extremely happy when we commenced the job. She complimented our work on numerous occasions. This customer still has an outstanding balance due. Once the job was almost 50% completed, she began complaining that certain things weren't up to her standards. I believe this was an issue with the first contractor. The previous contractor left and refused to complete the job. It was obvious this customer did not want to pay for the entire job we agreed. This customer requested that we not return owing an outstanding balance. At this point, NO my company does not wish to continue working under these conditions because it is my belief that she has no intentions of paying the owed balance. This customer fabricated paying for the entire job. Once the job was 50% done she made her 1st payment which was not $9500. I trusted my client and proceeded to purchase materials needed for the job and also started much electrical work and painting without a down payment. My company actually came behind another hired contractor to undo their work. At this point, I believe the customer wants a full refund which is outrages. My company strives on excellence and great customer service. This is not how my company operates at all. Please refer to other customers jobs I have completed. There are folks that no matter what you do, they will never be satisfied. Even though she owes an outstanding balance of $1968, my company has written that off as a loss. It is not my desire to end any relationship with a client and have reached out to her several times to come to an agreement but that has deemed impossible."