John C. Flood - DC & Maryland

After wasting a half day waiting for them I called and they were obviously running late and didn’t notify me. I am a preferred customer who was supposed to get priority. Last time they broke a faucet and dc is owned doing it until I pointed out it was working fine when they came in. This is when they were installing furnace and hot water heater. Save yourself aggravation and go elsewhere for honest service They don’t know how to schedule jobs

They came and replaced my submersible pump and did it in one hour. But the price was 750.00 for the pump and labor pump retails for 79.00 and it was raining that is why i payed such an outrageously overpriced job.

I received same day service. 30 minutes before the scheduled arrival of the technician, the company sent me a text saying they were on their way and they texted me a picture of the technician. The technician had over 20 years of experience and he was friendly, knowledgable and professional.

Master Plumber, John Plank is fabulous. He installed my sink and did an emergency repair the next day and it was great. However, I had a leak in my bathroom, the new tech couldn't find the leak, but took a look at our running toilet. He said that the master toilet valve needed to be placed. He turned off the main water main to my condo, repaired the toilet and then proceeded to break my water valve and then needed to turn off water for the building! It took hours for this to be repaired, later went to dinner and got a call from my neighbor that there was a leak in the water heater. I called, no one would assist, claimed they couldn't do anything. I called Mr. Plank and he walked me through how to get the water turned off. They came the next morning, an hour and a half after they said they would, and just said it was a broken valve "no big deal, these things happen" What was supposed to be a couple hundred dollars for a leaky toilet ended up costing me nearly a thousand dollars AFTER the discount they grudgingly gave me. They're very nice people and maybe this could've happened to anybody, but this was all just too much for what should've been a small fix. While I am grading the company in this review, I will say Mr. Plank's work and response is an A.

I called John C. Flood late yesterday, and they were able to schedule a service call early today. Dale arrived promptly this morning and quickly identified the problem, even though we have a complex network of unmarked pipes leading to two different systems. As a bonus, he taught me how the whole network works, how part of it was built incorrectly, and how it could be improved to perform better over time. The price was reasonable, and Dale was knowledgeable and helpful. When we need future heating or A/C work (possibly to make those longer-term improvements), I'd use John C. Flood again and request Dale by name.

Plumber arrived in the early portion of the four hour window we were given. Everything went down hill from there. We have a 10+ year old American Standard, standard height, round front, two piece toilet (your basic toilet with a tank bolted onto the bowl). The plumber replaced the wax ring but in the process broke the flush handle and loosened the tank. He called the scheduler who informed me that "sometimes the tank comes loose" when two-piece toilets get moved and because the toilet was 10+ years old it was likely that when they sawed off the bolts to replace the tank seal and the gaskets around the bolts they would probably crack the tank. His response: Suggest I have an entirely new toilet installed, to the tune of almost $900 which he graciously offered to discount by $100 because they'd also have to provide a new wax ring (the work they just completed.) A round front, standard height toilet costs less than $100 at Home Depot. It took my spouse about 15 minutes to loosen the tank bolts with a screw driver and a wrench. No "cutting" required. The plumber they sent us was either sloppy and lazy and picked my toilet up by the tank to move it, or he broke the handle on the tank on purpose. Either way, with Flood now charging $179 just to ring your doorbell I'll be finding another plumber.

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Everything went great, as usual.

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It went very well, explained how everything worked. Was as if they were never there.
They showed up when they said they would.

They did a very good job and did it all very quickly. They were very good and very professional.

JOHN C FLOOD, INC. took advantage of an 88 year old lady and left her without a bathroom.  My mother called JOHN C FLOOD, to come and help her determine why the water in her toilet was going down slow and this is what happened. 
Go to WJLA.com, 7 on your side, investigates plumbing nightmares.  My mother is the Wilson family's story featured on 7 on your side, featured on 11-06-2015. She paid them $11,000.00 and they demolished her bathroom and kitchen, leaving her to have bowel movements and urinate in a bucket. They left her with no bathroom, no running water upstairs, and took her $11,000.00, and never came back.  I called JOHN C FLOOD, INC, PLUMBING COMPANY which she thought was a reputable. Don't let this nightmare happen to you or your loved ones.
They also tore up her kitchen a huge hole in the kitchen ceiling and created another leak in the kitchen.  They messed up my family's thanksgiving and the holidays to come.  My mother's spirits are so low because of these people and they do not care that they robbed an elderly lady of $11,000 and robbed her and her family of the holiday season and our spirisS.  Our story was featured on 7 on your side.  Check it out for your self: http://wjla.com/features/7-on-your-side/7-on-your-side-investigates-plumbing-nightmares.  
Do you want these people working on your or your loved ones plumbing?
People protect yourselves and your family.  BEWARE of JOHN C FLOOD PLUMBING COMPANY!!!!!!!!!!!!!!!!!!!!!

They were okay. They did not have uniforms so I asked for ID as I wasn't sure they worked for the company. That is my only real complaint and maybe a little pricey for the service. But, overall they were okay. The uniforms would help let people know they are a legitimate company.

We had expected the technician to arrive at 2:00 but he did not arrive until 3:10.  The problem was very difficult to find and it took over two hours for the air conditioner to be repaired.  The company said  that the problem with the thermostat could have happened during the two week period since the initial inspection on April 23.  Jason found that the thermostat was not making the connection to the part in the back yard.  At first he said the problem was not caused by malfunctioning safeties, but upon further checking he determined that was the problem.  He found a replacement float safety part on the truck and was able to correct the problem.  I was given an hour credit because the company needed to send a second technician to check the a/c to make sure that it is working.  Jason was very friendly and shared a lot of information with me.

The inspection lasted 45 minutes.  The technician was very quiet.  The temperature outside was in the 50's.  Usually when the technician comes to check the a/c he adjusts the temperature to make sure the unit works properly.  This technician barely adjusted the thermostat while he was here.  The ticket says he checked the cooling fan and he said all was okay. I accepted that the job was done correctly and made the payment.  But when I turned on the air conditioning on May 7 it was not working.  The company sent another technician.  Jason said that the thermostat was not working.

He was unprofessional, unfriendly and not very competent.

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The project needed immediate attention and they responded quickly.

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They came out on time, everything went well and they didn't leave any sort of mess.

Plumber arrived at appointed time.  He efficiently removed the rusted pipe and installed a new trap.  I asked him if he would be able to remove a toilet in another bathroom.  He called his office and they gave him the ok.  The toilet was original to the house (1954).  It was a difficult job and Mr. Bailey was very careful not to break anything in the floor.  I am very pleased that he was willing to do this extra work for me.

Called for service early in am.  Serviceman arrived shortly thereafter and replaced an ignitor in my furnace.  I am very happy to have the heat back. The company provided me a 6-month guarantee.  Serviceman was efficient and professional.  He was very pleasant.