Maryland Lawn Guys

Grasscutting work was sloppy--they routinely missed several spots. In addition, a few weeks back, their lawn mowing equipment broke down and sputtered and spilled oil all over our driveway and sidewalk, leaving oil in several spots. Last week, on June 27, the owner, Jay Boyd, tried to fix the oil spots with chemicals that he said he purchased from Home Depot. Whatever he put on the oil stains made it worse! Now, we have huge, smeared oily spots and streaks 10-12 feet long (and longer) all over our driveway. He said the rain would wash it away, but it did not. He informed us that he is not coming back and cancelled our grass cutting services. Jay Boyd said: "we are cancelling services....we recently were awarded a large contract that caught us off guard. My apologies for the inconvenience." Basically, he ruined our driveway and then ran away.

Provider did provide reliable biweekly service over the course of ~2 years.  Quality of providers service seemed to slip starting in Fall of 2014 where there were incidents of clippings not being cleaned off sidewalks and areas missed in the yard.  Provider acted promptly to correct these issues when notified.
Provider was also notified in Fall 2014 that it appeared their blades were set much lower than previously and responded there had been an adjustment and their blades were now set to mow at 2.5-3.5"..  Several instances when all or part of the yard were cut to 2" were noted to the provider (this was determined by taking several measurements at different flat points in the yard).  This issue was discussed in e-mail by the provider but still occurred.  Recently (April 2015) it was noted the mowers had trimmed grass to 1.5-2" and provider said he was "working on a solution for the mowers".  The overtrimming was very evident by a quick visual inspection.
On 5/29 the issue of overtrimmed grass was brought to the providers attention again.   On 5/31 provider sent an e-mail refunding money paid in advance to June and dropped me from their service stating "I don't think we'll be a good fit for you".  There was no further discussion of the overtrimming.  While certainly within the Providers right to decline to provide service the abruptness of this action to a customer of ~2 years and the lack of an attempt to discuss things before taking this action in light of the fact this was an ongoing problem is a disappointing response.