Lowe's

I bought 4 large appliances online from Lowe's website and other than the automatic email confirmation of what I had bought I never heard from them for 5 days so I went to the store. The online person at the store looked up my order and was surprised that I had not been contacted. She told me the delivery was coming from another store, that all the items I ordered were on "special order" (whatever that meant!) and gave me that Lowe's store's phone number, which I called right then and there. After 15 or more minutes of waiting for their delivery person to answer the phone, the online person called them with no success. I told her I wanted to cancel my order which she did and then she brought me to their appliance department where the manager there proceeded to lecture me about how great Lowe's client relationship is and that they would take care of my order and then rather than attend to my order he just walked away leaving me and the online person stunned at his quick disappearance! There was another attendant there and he was totally trying to ignore us at which point the online person said she would take my order herself but by that point I was so disappointed and insulted with Lowe's that I could not possibly continue to do business with them, nor will I ever. The approximate amount for all 4 appliances was $10,000.

unknown

I can always find what I need at Lowes. The sales are always good. The store people are professional.

Delivered on time. Minor problems due to small clearance in hallway.

unknown

He cleaned my dryer vents and did a world class job. He was not afraid of heights.

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.The installer did a good job installing the dishwasher and the dishwasher is working great.  I would recommend buying from Lowes again based on this experience

unknown

It was good. They were fine. They were efficient.

It went very well.