Bowie Siding and Roofing Inc

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Went well and on time

Very well.

We had developed a leak in our family room ceiling during the recent hurricane that we suspected was from a problem with the siding that had supposedly been fixed by the previous owner. I called several of the top siding people on Angie's List only to be told that they did not do repairs but would be glad to come out if I wanted all new siding! When I called Bowie, they were very professional, and in fact, called their sales person to come out that day (he was in the area with several other jobs). Their salesman Chris was a joy to work with - no excuses or promises - just honest, upfront answers about what could be done for the repair. (I have aluminum siding so it could be damaged during the removal and replacement process) Chris explained what they would need to do - take off our siding in the damaged area - wrap it with water proofing and reinstall the siding. I asked him to send me an estimate and to also give me an estimate on doing the roof (mine is 15 years old with 15 year shingles and starting to show wear) and a whole new siding job so we could look at all our options. There was never any pressure from him to sell me additional services. The estimate was sent the next day by email and followed up with the delivery of a package outlining all three estimates and included all the specifics on products, etc. My husband and I decided to go with the siding repair (and hope for the best) and put a new roof on. The team that came out to do the siding repair did an excellent job. They got the siding off and on with no damage and wrapped the area in waterproofing to prevent future problems. They also showed us pictures of the area where the leak had come in. They were in and out quickly and left no mess. The day the roof was to be done, I was concerned because we had rain due in the next day. But the guys were there at 7 am, had the old roof off, and the new roof on by 5:15. They put in a roof vent and even removed our two old skylights and installed two new ones for us. They laid out tarps to catch the garbage, moved my things out of the way, and cleaned everything up before they left. I couldn't even find a nail laying around. My neighbors were amazed on how fast they did the job and so were we. We are very pleased with the service and result and definately plan to use this company when we decide to do a full sididng job.

I called Rick to ask him to come out for an estimate for gutter installation. Rick spoke about knowing Bowie houses and about energy efficiency. I got home at the agreed upon time to find Rick sitting in my driveway. The Jesus fish on the side of his truck made me think this wouldn't go well. I went to the side of Rick's truck and we started speaking. I thought he'd get out so we could take a look around the house, but after five minutes of me standing there and him sitting in the truck, I asked him to get out to look around the house. We walked around the perimeter and Rick invited me into the passenger seat to discuss options. He spent most of his time trying to upsell me into getting my roof redone and insulation installed in the space between the second floor rooms and the roof, both with the goal of making the house more energy efficient. I understood his motives, but I just was interested in gutters. I let him ramble on. He took some measurements after I went inside and then he left. About a 5 weeks later, I got the estimate both via e-mail and via snail mail. His daughter said via e-mail that she misfiled my estimate. This was a week after someone else had actually installed the gutters.

They sell excellent quality windows & doors--both seem very substantial--at a great price. However, make sure to be diligent about following the standard rules for working with contractors: 1. Read over the contract very carefully and make sure to double check what you sign for is what you requested. 2. Be at the house when the work is completed and check over everything very carefully to make sure the work is done properly before signing off on the job.

I knew there was a hurricane on the way so I looked up recommendations in Angie's List and made a call to the best rated company close to me. It took about 4 days for someone to come out to take a look. The roofer came to my house the day before Hurricane Irene was due to hit the area. I knew I had some shingles off. He said $350 to replace 6 shingles and a flange around one of the exhaust pipes in the roof. I didn't have time to get other estimates with the hurricane bearing down on me so the roofer got busy and I went to the ATM to get cash. I will say that his job did the trick. No leaks or missing shingles once the hurricane came through.

We signed a contract with Bowie Siding & Roof on March 7, 2011 for a new roof and gutters on our Bowie Buckingham Rancher. We paid a 1/3 down, and the contract indicated the job would begin in 7-10 days. A week later Chesapeake Roofing showed up to install the Roof. We were not told the job had been contracted out. Chesapeake did a great job, and cleaned up the yard after the installation. After numerous phone calls about when the gutters were going to be installed, Bowie Siding and Roof finally installed the Gutters on April 7, 2011, a month later. The left the yard a mess. I found old gutter nails and sleeves, and trimmed gutter pieces in the lawn and gardens. About a month later, one of the gutter detached from the house during a rain storm. They did come out and fix it a few days later. The interaction was very far from professional. In response to Bowie Siding and Roofing response on the 9-26-2011: The Chesapeake Siding and Roof truck was painted with the company information. It was NOT magnetic signs on the truck. The Bowie Roofing and Siding Sign showed up later, not when the roof was done. I removed it, because I didn't approve put the sign in the yard and would not recommend the company. The gutters were installed a month later only after several calls. At NO time did they indicate a reason for the delay or an estimate of when the job would be done.

Great. He looked at the roof, told me what needed to be fixed and what the cost would be, fixed the problem areas, took the worn out parts he replaced with him (didn't leave them for me to have to pick up), explained exactly what he did when he finished the repairs, and then wrote up the invoice.

Excellent experience!! I called at 11:30 AM about the above problem, and they arrived at 1:30 PM and did the repairs right there and then. They even gave me a fair price because the job was smaller than they expected. I have used this company for both small and large jobs, and they are always prompt, courteous, pleasant, clean up after themselves, and the prices have been fair. I find it also a welcome experience to be able to get a live person on the telephone instead of voice mail when I call!!!! I would defintely recommend this company and would use them again, as I have.... three times.

I needed to have some additional work done on my house and they actually connected me with a carpenter. That was great. He came out and he was great. They were very responsive at first but since they sent the carpenter it has been difficult to get a deal going so I will probably just deal with the carpenter. The gentleman that originally came out was very informative, knowledgeable and pleasant. I was actually looking forward to working with them. I would recommend them. My project was a bit complicated and if it had been straightforward they would have probably gotten it done. I never actually got the estimate.

Despite the abrasive personality of the owner/contractor, I decided to hire them, but submitted written additions, edits, etc. I wished included in the proposal before I would go to contract. The contractor emailed me stating that they didn't "appreciate it when customer's think they can basically write their own contract," and withdrew their PROPOSAL. I emailed back indicating I didn't appreciate a company dictating to me the services & materials I would be paying for. I requested the PROPOSAL state they carried liability coverage, and the minor changes in the roofing design I wanted. Certainly a potential customer has the right, as well as obligation, to negotiate the terms of a work PROPOSAL before committing thousands of dollars by entering into a contract. Subsequently, I stated I was declining their PROPOSAL and felt their treatment of a potential customer, who would have readily recommended them, was unprofessional, at best. In response to the contractor's version of events: "she requested for the job to be done for a significant amount of money less with several upgrades that she was not willing to pay for. She wanted to upgrade to include ice and water shield for no additional charge, upgrade to shingle over ridge vent instead of aluminum for no extra charge and replace plywood for $50.00 per sheet less than the normal charge. In addition, she wanted a color of shingle that is only available with a 50 yr. Lifetime roof and she did not want to pay the entire upgrade amount for a 30 yr. roof." As stated above, I detailed the additions, etc. I wanted included in the proposal before I would sign a contract, expecting there would be some additional costs. I was never given a specific price that included and changes; they merely withdrew their insufficient proposal. "even before a contract was signed she was already expecting there to be some sort of property damage claim that would have to be resolved." Untrue; I had mentioned that there was some interior water damage as a result of past poor installation/removal of a satellite dish, & I had filed a homeowners claim for the drywall repair INSIDE the house. That matter would have had to effect on installation of a new roof. "In my experience, it is better to just walk away than to try to please people who want more for less and already expect the worst. It is unfortunate that the member feels we were abrasive. I felt that my response to her which included the withdrawal of the proposed contract was as polite as I could make it. I also felt attacked by her when she responded back which cemented my decision to not do any work on her home." Untrue; how could I want more for less if my requests were never considered or given a price? If they believe that communication with a potential customer was even remotely polite, I am at a loss for words. My response was professional and matter-of-fact: no one dictates what services I pay for. "As a contractor we are not forced to work for people that we do not feel comfortable with. In addition, according to the laws of the State of MD and according to the clause on our proposal any proposal we submit may be withdrawn by us if not accepted within 30 days. I'm sorry that the member was offended but at the time I felt my decision was the best for our company." As a consumer, I don't work with companies that aren't willing to provide the information the State of MD REQUIRES be standard on a contract; don't show me respect as a consumer; and aren't willing to work with me to achieve an outcome that is beneficial to all. Finally, I was able to get EXACTLY what I requested from another contractor, at several thousand dollars less!

They were very timely, they were able to finish the job quickly and as described.

Excellent. Workers were punctual, professional, pleasant, and cleaned up afterwards. Easy to get a live person on the telephone!!!

We called and described the problem. They came by and looked at it (we didn't have to be there) and called back with a quote. They knocked $100 off the price because we already had the material -- several years ago they had done the same job on another part of the house, and left us the roll of rake board cover. We accepted, and the next day it wasn't raining they showed up and did the job. They were quick and professional, and the work looks good.

Mr. Turpin told me to get the guy back who did the paneling (couldn't - he is dead), then he told me to get the general contractor back. He said that they should fix the problem if they received the money. I agreed, however, they didn't. Mr. Turpin told me this was something he was not interested in getting involved in. Oddly enough, his son called that evening and came by the next day. He said what the general contractor did looked good to him and that he was sure his father would say I needed a new roof. I asked him to have his father come by and give me an estimate for a new roof. I never heard from them again. I really think that Mr. Turpin Jr. was not aware that Mr. Turpin Sr. turned me away.

Our phone call was returned promptly. After receiving an estimate, the work was performed in a timely manner. The roof and surrounding area was left neat and clean.

VERY SATISFIED WITH THEIR SERVICE. THEY WERE VERY IMPRESSIVE. THEIR A SMALL FAMILY-OWNED BUSINESS. THEY WERE VERY AFFORDABLE, GREAT RATES, AND GREAT SERVICE.

OVERALL, THEY DID A GOOD JOB. THEY PERFORMED THE WORK IN A TIMELY MANNER AND AT A VERY REASONABLE PRICE, COMPARED TO OTHER COMPANIES WHO HAD GIVEN ME ESTIMATES. HOWEVER, I HAD ONE AREA WHERE I CONTINUED TO HAVE WATER RUN OFF THAT I WANTED TO HAVE REPAIRED. I CALLED ON SEVERAL OCCASIONS TO TRY AND GET THIS LAST ISSUE RESOLVED, TO NO AVAIL. THIS TURNED THE POSITIVE EXPERIENCE INTO A FAIR ONE VERY QUICKLY. THE BOTTOM LINE IS THAT I DIDN'T GET COMPLETE SATISFACTION, AND THEY NEVER CAME OUT TO COMPLETE THE REPAIR DESPITE THEIR PROMISES TO DO SO.