Beltway Garage Doors

Excellent work and customer service from Field Agent Demian. Will use Beltway Garage Doors if needed again. Thank you.

He also gave me an estimate on some new rails. The work was fine. The workers that came out were good. I would tell a friend that I didn't really feel they went above and beyond, and also felt that they didn't really address my garage door issues.  But they did do what they said they were supposed to.

The service, office, and installation people were professional, knowledgeable, and responsive.
The materials are of very good quality.

I was overcharged by $300. You be the judge. I will not be using them again and I will make sure none of my friends, colleagues, neighbors, etc., ever spend a penny with Beltway Garage Doors. There are other good, reputable companies out there.

great

Buyer Beware. Website says "Voted #1 by thousands of satisfied customers." I didn't look closely at their current poor customer ratings from all sources before buying. My mistake. They didn't honor a discount coupon from their website, despite mentioning it to them three times on the phone and in a letter to the manager. I always give a business providing poor customer service an opportunity to correct their mistakes before going online to publish a rating. When I phoned the office, I was told if the manager didn't return my call after a few days, I should call back. I told that person I don't call twice because of their poor customer service. I then sent a letter to the manager with a copy of the coupon and asked for the credit. No response. I also asked for more detailed information on the garage door, to qualify for the tax credit. No response. I wasted a lot of my time trying to get the manager to be responsive, to no avail.

Did the work at night and was an awkward time, not by design as these things always seem to happen at a bad time. They were friendly all the time. Initially I thought it would be one person but he called another fellow in to help, so the charge was more for the extra labor. I am still not sure if this was necessary, but I was eager to get the job done so agreed. Maybe I should not have?? The work was completed in the amount of time he first said it would take and my garage door is still working just fine.

Telephone cal Thurs am Aug 12===repressentative asked exhaustive questions to avoid service call. Unsuccessful Serviceman afrrived 40 mins after assigned 2-4pm schedule...traffic. Re-aligned sensors Finish

Excellent. I came home to find the old spring had broken off, called the service department to see if it was possible to get someone out to fix the broken spring at around 1:30. By 3:00 Daryl was out to inspect, quoted me a price to repair all old parts, compared to a new door. Explained reasons why a new door might be a better investment without pressure, as he could fix the old door same day. Discussed that I was unable to be home to have new door installed unless it could be done the next day. He called his service department, they worked out a schedule to fit me in the next day. Called for time and was told they had reworked the schedule so I would be midday in case there were problems. Roberto arrived midday to remove and install - which he did in less than three hours, including sweeping out the garage and completing task in a electrical storm. The door looks great! I am glad I took Daryl's advice!

WE CALLED BELTWAY GARAGE DOORS IN THE MORNING, AND A SERVICEMAN WAS OUT TO REPAIR OUR DOOR BY THE AFTERNOON. HE RECOMMENDED THAT WE REPLACE THE GARAGE DOOR PULLEYS IN ADDITION TO THE SPRINGS FOR A BETTER PERFORMANCE. PROMPT SERVICE, AND COMPARABLE PRICE.