Aqua Living Factory Outlets

Aqua Living is by far the shadiest, least scrupulous business I have ever encountered. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without inspecting it) and tried to make us pay for both the initial failed delivery to the curb ($250) AND the second delivery to the pad ($400). They tried to justify this with some legally unenforceable language in their order receipt about the number of people required to unload the spa (as if the shipper or their insurer would ever allow customers to hop onto their truck and assume such liability). We had to have a lawyer contact LPI’s president and threaten a lawsuit before they agreed to re-test the tub and deliver it without further charge. (And really, we should have gotten an entirely new tub.) When the tub was finally delivered, the accessories we paid for were absent (filter, chemicals, booster seat). We are still waiting for the booster seat, now three months after placing our order. Most of our interaction with Aqua Living has been with MH, variously identified to us as a technician, a regional manager, and a deputy of the regional manager (his father, apparently). MH copped a nasty attitude from the start, until we made clear we were pursuing our legal options. There is no doubt that MH and Aqua Living would (and probably do) take advantage of customers without the resources to protect themselves. Though Aqua Living offer lower prices than their competition, you will likely pay for the difference – and then some – in time, frustration, and other costs before you get what you are owed from them.