ADT Security Services

I took off work today for an appointment at 8am with a tech, nobody showed up and after being in hold a half hour, they said, oh your appointment is for tomorrow and I said No, I'm quite certain it was for today. This is the second time they've done this. When I called yo say my security cameras are not working, the guy asked me if I had troubleshooted it. I'm like, I don't work for ADT, how would I know how to fix my cameras? Duh. Finally, I said I'm going to quit ADT and get something else. And I hung up.

Salesman used high pressure sales tactics and outright lies to pressure me to sign a 3 year contract. I was told there was a 60 cancellation policy, which seemed like enough leeway to get him out of my house. Come time to cancel at day 28, I am told there is a 3 day cancellation policy, which is what is "in the contract."

Well worth it well

We were in this house like 32 years and early on we purchased an ADT system and then it went out and then I went to ADT and said, okay fix it, we pay a monthly fee so if there's a problem you're going to repair it. They said, it's too old a system, it can't be repaired, buy a new one. And my response is, I may try a lawyer and that isn't going to happen. So after beating them on the head for a while they fixed the problem with a new panel, so ADT is tricky. I like ADT, it's just I didn't like that because it wasn't keeping their word which was in a written contract that they could read. I was dealing with some low level person who kept acting the way she was acting.

unknown

The installer was nice and answered all my questions he was the only good part of my ADT contract. Two hours after the installer left one of the sensors fell off the door frame. I called and, after a 20 minute hold, I was told to buy some double face tape and stick the senor to the door frame.

A week later I got a number of calls saying my alarm went off. I had not even set the alarm or armed the system. After another long hold time on the phone they told me there was a problem with a cell tower that was causing the false alarm so they would turn of the system until that was fixed.

Several days later the alarm went off and I could not silence it. I called and was told to open the alarm box and pull out one of the wires. They told me a tech. would call me and set up an appointment to repair the alarm within 24 hrs. They never called. I will call them tomorrow and try to get someone to fix the system.

unknown

unknown

unknown

unknown

I have been an ADT customer for at least 15 years. I had a maintanance contract that I have paid for as well as my monthly fee. Recently a glass break sensor battery went out and I called for a replacement. I was told this was no longer covered under my plan. Changing the battery isn't something you can do without ADT assistance. Why should I do this myself? I am not interested, so I will be using another alarm company. Goodbye ADT.

Monthly cost.

They have always been prompt and helpful on the phone. They have come out to make some repairs as well.

It has been a nightmare. They have been here seven times. I have experienced poor customer service and the equiptment has not been working. The installation manager was very rude and flat out lied to me aobut my appointment times. They did not show up for some appointments. Today was the last straw, I am going to have them remove the system from my home and I am going to use another service provider.

They had a salesman come to the home and he wasn't really a technician. They sell you on services not knowing what they can or can't provide given the layout of the home. It took them 3 weeks to have the salesperson come out. Then it was another 3 or 4 weeks for the technicians to come out and say they couldn't do what the salesperson had sold me. Then it took another 4 or 5 weeks to get the actual refund for the services. It was not an all around stellar experience. I think I could have sued them for breach of contract. They were definitely more expensive than other options that I looked at online. They did return calls. Everybody was very professional and polite. They just didn't know how to do their jobs. It was a really bad experience.

Was told that when I moved, I should continue my contract by having a new system installed at new residence to avoid cancellation fees, which I did. 2.5 years later (a few months short of the 3 year contract), I moved in with my fiance and needed to discontinue service). It is impossible to get any assistance from management or customer service on the phone. One sales rep told me I could not speak to customer service, and that no managers were available. He transferred me to billing, who also tried to get me to renew their contract at a and quot;discountand quot; in my new house. When I asked this person to transfer me to a manager, she simply put me on hold (I hung up after 10 minutes of being on hold). I will be writing a big fat complaint to head of company and to head of customer service!

The salesman which is Andrew did an excellent job. He follow-up with me and he was very thorough. The guy that came out was also very thorough and informed. They were punctual and friendly. I would use them again. In terms of monthly monitoring, I have not have any difficulty with customer service. They've done their job effectively.

Despite some reviews that indicate problems in various categories with some ADT locations, I had a great experience with the office in Lanham. I moved back into a house after renting it out for more than 10 years. A previous tenant installed an ADT system, but it was not working when I began the moving process. In addition to calling them I used Angies List to identify 3 other security companies, all highly rated, to provide estimates for comprehensive security coverage. True to their Angies List ratings, the other companies were all very prompt, courteous and professional. The problem was that they were also very expensive, even though they proposed to use much of the same equipment that was already installed - pretty much an apples to apples comparison. ADT was the clear winner on installation price. I'm sure the other companies would provide a great service, but the price was at least 30% less through ADT. They went out of their way to meet all of my security requirements and were open to negotiate on items that were in addition to items originally requested. In short, they were very aggressive on pricing.
Installation went very smoothly with no surprises. Perhaps the only item I would caution about is the contract. First, its a 2 year contract that you can't get out of once the trial period is over. It's also 6 pages of very fine print. Take a minute to review it so there are no surprises a few months down the road. I found one, but it was easily addressed with a phone call.
Most negative comments about ADT seem to revolve around non-monitoring issues. I found no problems with the sales or installation process and was pleasantly surprised with their pricing. Based on a false alarm that was clearly user error the monitoring service appears to work very well.

It works. Not to far back we had a fire and they were right on the line asking if we needed help.

I’ve been with them for about two years. They’re excellent.  If the alarm goes off, they call me right away.  If I don’t respond, the police come in less than five minutes.    I wouldn’t give their hardware an A.  I have a wireless system and since they installed it was nothing but problems.  They kept coming out to repair it and I don’t think the repair ever got fixed during the whole entire thing in one job.  There’s a bit of an issue with the hardware and the repairs.  As far as the service goes, I like it.  And I don’t have a problem with security part.  But as far as the hardware and the technicians, they’re not that great.

They are professional.

After speaking with several other companies decided to just upgrade our current system.
We upgraded our system to use cellular notifications rather than use a land line as we had gotten rid of our land line.
We had thought about switching systems but it didn't make sense to switch as we would have had to buy all new sensors.

ADT is not great but not terrible. They are adequate.

If anything unusual occurs, I hear from them right away. They make a quick contact and/or if it involves calling the police they usually respond promptly. Their price seems to be reasonable, I have never compared with other companies. They charge me quarterly. For all the years that I have had them, their quality of service has been good. For example a few years ago I upgraded and that went well too, a person came out and made the changes.

My overall experience with them has been good.

Very understanding company when false alarms go off.