Tri-County Pump Service Inc

Tri-County Pump Service always sends out friendly, knowledgeable people that get the job done right quickly the first time. I have had them conduct repairs, install filters and water treatment systems, and it all works great. The technicians also make sure to answer any questions or concerns I have before they leave, and tell me to call the office if I have any more questions. I would recommend this company to friends and family.

I called at 11:00 this morning to see when I could schedule a pressure tank replacement. Nikki fielded the call ended up fabulous job. I gave her the size and model number of our current tank and she cross-referenced it against the tank models they use now (made in USA 🙂). Once I knew the new tank would fit nicely, I selected the larger 62 gallon model pressure tank. Nikki said she could get me in today or tomorrow even though it wasn't a rush (because we had water), so we said today. (This was at 11 AM!) Blake & Zak arrived early afternoon in the big Tri-County pump truck. I felt very comfortable with them being in my house. They were polite, in uniform, and conversational about what had to be done. The poor guys had to move the old tank full of water because the bladder was blocking the drain... I can see why they sent two guys! They worked so quietly I could have been on a conference call and not have been interrupted at all. Definitely a 10 experience

Great. The technicians arrived within the scheduled window. They quickly and quietly went about their work. The performed annual service on my sediment filter systems.

The team was professional and explained how to use. And they kept everything very clean and neat.

Tri-County did an excellent job repairing an underground water leak for my well system. Raymond (the lead technician) was very experienced and quickly diagnosed the problem and handled the repair. Thank you Tri-County.

Tri-County is the best! They handle all of our plumbing needs, well, water system, under the counter filtration. They are responsive, professional and their work is stellar.

We had a well pump go bad and I called Tri-County Pumps. They were busy from the weekend overflow of work, but said they would try to get someone there as soon as they could. They had someone here the very next morning, and the pump was replaced by that afternoon. We have water again, and I am SO happy with the service I got from Kenny and Shawn. I would Highly recommend them 100%. Thanks Tri-County and Kenny/Shawn!

Everything went fine

I woke up to find out I didn't have any water. Tri-County came out the same day and diagnosed the problem: a mouse had chewed through the wire to the pump in the well. The pump was 24 years old which is beyond the normal life expectancy, so I had that replaced also. All work was done the same day.

I work abroad and my wife and kids were at home when suddenly the water stopped working. We didn’t know what to do or who to call. My wife tried talking to electricians and plumbers but none of them could fix it and said it was a well pump issue and they couldn’t help. We are new home owners and not familiar with these things so my family went without water for almost 2 weeks until... I randomly Googled “well pump companies” and saw that “Tri County Pumps” had amazing reviews so I called them. They were the kindest and most understanding company I’ve ever worked with. They got there exactly when needed and fix everything and had qualified electricians and plumbers onsite while fixing our pump and did everything step by step with us so we could understand. Their entire staff from owners to admin to on-the-job workers were beyond amazing to work with and they made it so easy. Even from 1,000’s of miles away. I wish I could give them more stars. God bless you all!!

The service was suspended without notification to the customer. Frankly, I would not have purchased the new unit from them without assurance of continuing services via salt delivery. In addition, I was not contacted in the manner I requested after spending 10 mins waiting from an overseas line. Just seem to care very little once the money has been spent on a new system.

This company made a major error while repairing our well & pump that caused use to have to purchase an entirely new (and costly) water filtration system. When my husband attempted to explain the error and resulting costs to us, the representative refused to listen and then hung up. They also sold us over-priced equipment and services we didn't need. I haven't come across a more unethical, unscrupulous and rude residential business in all the time we've lived in this area (over 30 years). Our recommendation is that you do not reward them with your business. Is there an F- in the rating scale? If so, I would select it for this review.

They were able to schedule service for the next day. Eric arrived when scheduled and was professional through out. He did a quick check of the septic tank inlet and outlet pipes to make sure there were no possible concerns, once done he went right to pumping. Once everything was done, he cleaned up any mess he made. The service was great and I would definitely hire again.

They fixed it in under 2 hours

They're responsive, reliable and competent. I highly recommend them for any well equipment related repairs.

Very well!

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We woke up to no water and called Tri County at 7:30 and someone was here by 11:00. They were professional and helpful, talked us through all our options and recommended our best course of action. We could have saved some money and just replaced the wiring, but since we were already paying to have the pump pulled up and the old pump was very, very old, we decided to be proactive and go ahead and replace it. They had the water up and running by noon. They talked us through our water restrictions for the next few days while the well water settles and answered all our questions. Their fees were toward the high side, but we felt it was worth it to support a local company and to have to personal guarantee from a local company. We would definitely use them again, we are actually having them come back out to give us an estimate on a new water filtration system after the water calms down from the new pump!

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Unfortunately, in today's marketplace, customer service and professional integrity are often lacking in many businesses. I am happy to say this is not the case with Tri County Pump Services. Our well pump had failed, and we had been out of water for several days while I tried desperately to find someone to come look at the problem. When I called Tri County, they  immediately scheduled me service, even though they had an extremely busy schedule that day.
When my technicians arrived (Jeff and Cody) they quickly found the problem, explained what was wrong and offered me a few solutions for repairs. Thy did not pressure me into buying something more than what I needed, however, they did offer me some very practical advice based on my needs and financial situation. They didn't do anything until I understood the situation, was comfortable with the solution, and had all my questions and concerns addressed. While they performed the repairs, they were both polite and personable, and respected both myself and my property. These young men are a refreshing example of what real customer service should be like.
The final cost was exactly what I was quoted, and based on previous repairs with other companies, was more than fair for the job I had done. I have other repairs needed on my hot water heater and other plumbing concerns and have schedule then to return next week for another service call. I appreciate the attention to detail, pride taken in their work, polite-friendly staff, and quality of the repairs.

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They were pretty reasonable. The price was okay.