Johnson Chimney Service

From beginning to end, Johnson Chimney Service impressed me. Joan made scheduling simple, and Dakota provided an inspection with great attention to detail. I feel secure knowing my gas fireplace is safe and well-maintained!

I had an excellent experience with Johnson Chimney Service. The office coordinated my appointment smoothly, and the tech inspection was both detailed and professional. He pointed out some minor issues and recommended simple fixes for my wood-burning fireplace. Very helpful service!

I’m very pleased with Johnson Chimney Service. From scheduling with the office to the excellent job Walter did with my chimney, everything went smoothly. They are definitely a company I’ll recommend!

Johnson Chimney Service was professional from start to finish. Joan handled the appointment setup, and Chadd was very thorough during the inspection. He provided useful information on upkeep and safety, which I appreciated. I highly recommend this service to everyone!

Johnson Chimney Service exceeded my expectations. Scheduling with Joan was a breeze, and Dakota’s attention to detail during my chimney inspection was incredible. He was professional, knowledgeable, and made sure everything was left clean. Highly recommend

We contacted JCS for a chimney inspection. They were responsive and came out within a few days. We met Walter who seemed very knowledgeable and was very courteous. He described in detail the condition of the chimney and the cause of the issues we were having and made recommendations to rectify. We received a report the next day via email specifying what was wrong and what the recommended fixes are. They seem very professional, and I would recommend them.

Highly unethical company. I had contracted with Walter Kerr of Johnson Chimney to replace the crown on my chimney and to waterproof the external stone of the same chimney. Without my permission, the crew that came to do the work covered two of the stones on my chimney with cement. There was never any mention during my initial consultation with Mr. Kerr that there were any issues with any of the stones or that they needed treatment. There was nothing in the contract that I signed that there were any issues with any of the stones. Moreover, the crew that came to do the work never mentioned to me (even though I was home at the time) that there were issues with the stones and that they needed to cover them with cement. Unfortunately, I paid Mr. Kerr before I realized what his crew had done. This part of the chimney is visible from two of my upstairs windows, so it is extremely unsightly. When I complained to Mr. Kerr, he argued that the stones were missing and that his crew filled in the holes for my benefit. Again, there was never any mention of any missing stones prior to the work being done or during the work and no one had my permission to cover my chimney with cement. Johnson Chimney offered to paint the cement to look like the stone on my chimney and I agreed. When his worker came out to paint the chimney he lamented that he only had spray paint and that it would not look any better than the cement. He showed me what it was and, in fact, it was a gray cement colored spray paint. He was kind enough to explain to Mr. Kerr that this was not a good option. Neither Mr. Kerr nor his company has responded.

Dealing with Johnson chimney services has been by far the worst experience. Not only they took forever to get to my home after two cancellations and a delayed visit but finally the gentleman came to fix something that took him one minute and charged a big fee which I respected and valued for their 45 years of experience. I did not like the fact that within the period of time of a little over a month the chimney stopped working again. The lady who answered said that the chimney is getting old, that we should “not put good money into bad money”. They don’t even know how old is my unit for them to dare to recommend me to change it without that having been their professional diagnostic their repair visit. It was clear for me It’s all about the money for them. I asked them to come back to take a look at why the chimney stopped working and it has not even been two months, and once again they were going to charge their super expensive fee. I have misplaced the information of the other company that served my chimney in the past and I’m going to look for it because they were far better more customer service oriented and more than that a business that wants to retain clients happy. Again, with Johnson chimney services , I cannot speak of their professionalism if their “fix” lasted less than 40 days and they were reluctant to at least come and check without having to charge me again $$$$ I do not recommend them at all. … what a Nightmare…

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Fabulous. The workers came on time and they were very professional and neat. This is a 3-story house so they had to install scaffolding to do the job safely. They took many before-and-after photos for me to look at. They were also able to replace the bricks they had to remove to secure the liner rather than putting in a metal access door which the other company had proposed - an option I thought was going to be very unattractive.

They came with a ladder because the outlet from the dryer is high. They were able to get up there and clean out the vent. That outlet angles around so it's not accessible to reach the whole thing straight on. They cleaned out the feathers and nesting material from the birds who settled up there. They put a type of protection over the vent to prevent future animals entering the vent. We were satisfied with the company and the work they did. We would be willing to recommend them to other people. A rat or other animal may have entered in to the vent since the work was done.

I did not pay for the service, but am so grateful for the after hours support over the phone.

unknown

Appointment was made for a window between 8:30AM and 12:30PM.  When no one had arrived by 12:30 a call was made to the office number.  Was informed that they were running an hour late, a fact that I wouldn't have known if I had not called.  No one arrived by 1:30PM!  At 2:08, I received a call from  Mr. Kerr that he was on his way and would arrive in 20 minutes.  He arrived at 2:54.  Since he had parked in a reserved resident parking space, I requested that he move his truck down 5 or 6 spaces to a visitor space.  He chose to park instead in the prohibited fire lane stating it would only be less than 30 minutes and he would take his chances.  He performed the vacuuming in less than 14 minutes.  For the fact that his time was less than 15 minutes and he was 2 1/2 hours later than scheduled, I thought $175 was steep.

They were on time and unclogged the chimney, they also sent me an email with a break down of everything they did. They did an excellent job and were very professional, I also really liked that they would refund my deposit if I were to have canceled the services prior to the scheduled service date.