I had an excellent experience with Johnson Chimney Service. The office coordinated my appointment smoothly, and the tech inspection was both detailed and professional. He pointed out some minor issues and recommended simple fixes for my wood-burning fireplace. Very helpful service!
Description of Work: cleaned chimney
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Kameron Z.
11/2024
5.0
chimney sweep
+ -1 more
I’m very pleased with Johnson Chimney Service. From scheduling with the office to the excellent job Walter did with my chimney, everything went smoothly. They are definitely a company I’ll recommend!
Description of Work: Chimney work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark S.
11/2024
5.0
chimney sweep
+ -1 more
Johnson Chimney Service was professional from start to finish. Joan handled the appointment setup, and Chadd was very thorough during the inspection. He provided useful information on upkeep and safety, which I appreciated. I highly recommend this service to everyone!
Description of Work: Needed my chimney cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
constantinos L.
11/2024
5.0
fireplaces
+ -1 more
From beginning to end, Johnson Chimney Service impressed me. Joan made scheduling simple, and Dakota provided an inspection with great attention to detail. I feel secure knowing my gas fireplace is safe and well-maintained!
Description of Work: fireplace repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ryan L.
10/2024
5.0
chimney sweep
+ -1 more
Johnson Chimney Service exceeded my expectations. Scheduling with Joan was a breeze, and Dakota’s attention to detail during my chimney inspection was incredible. He was professional, knowledgeable, and made sure everything was left clean. Highly recommend
Description of Work: Chimney inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tim W.
11/2022
5.0
chimney repair
+ -1 more
We contacted JCS for a chimney inspection. They were responsive and came out within a few days. We met Walter who seemed very knowledgeable and was very courteous. He described in detail the condition of the chimney and the cause of the issues we were having and made recommendations to rectify. We received a report the next day via email specifying what was wrong and what the recommended fixes are. They seem very professional, and I would recommend them.
Description of Work: Chimney Inspection - Inspect chimney to identify cause of issues.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$250
e E.
10/2022
1.0
appliance repair, chimney repair
+ 0 more
Highly unethical company. I had contracted with Walter Kerr of Johnson Chimney to replace the crown on my chimney and to waterproof the external stone of the same chimney. Without my permission, the crew that came to do the work covered two of the stones on my chimney with cement. There was never any mention during my initial consultation with Mr. Kerr that there were any issues with any of the stones or that they needed treatment. There was nothing in the contract that I signed that there were any issues with any of the stones. Moreover, the crew that came to do the work never mentioned to me (even though I was home at the time) that there were issues with the stones and that they needed to cover them with cement. Unfortunately, I paid Mr. Kerr before I realized what his crew had done. This part of the chimney is visible from two of my upstairs windows, so it is extremely unsightly. When I complained to Mr. Kerr, he argued that the stones were missing and that his crew filled in the holes for my benefit. Again, there was never any mention of any missing stones prior to the work being done or during the work and no one had my permission to cover my chimney with cement. Johnson Chimney offered to paint the cement to look like the stone on my chimney and I agreed. When his worker came out to paint the chimney he lamented that he only had spray paint and that it would not look any better than the cement. He showed me what it was and, in fact, it was a gray cement colored spray paint. He was kind enough to explain to Mr. Kerr that this was not a good option. Neither Mr. Kerr nor his company has responded.
Description of Work: chimney cap replacement
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Evita M.
01/2022
1.0
appliance repair, chimney repair
+ 0 more
Dealing with Johnson chimney services has been by far the worst experience. Not only they took forever to get to my home after two cancellations and a delayed visit but finally the gentleman came to fix something that took him one minute and charged a big fee which I respected and valued for their 45 years of experience. I did not like the fact that within the period of time of a little over a month the chimney stopped working again. The lady who answered said that the chimney is getting old, that we should “not put good money into bad money”. They don’t even know how old is my unit for them to dare to recommend me to change it without that having been their professional diagnostic their repair visit. It was clear for me It’s all about the money for them. I asked them to come back to take a look at why the chimney stopped working and it has not even been two months, and once again they were going to charge their super expensive fee. I have misplaced the information of the other company that served my chimney in the past and I’m going to look for it because they were far better more customer service oriented and more than that a business that wants to retain clients happy. Again, with Johnson chimney services , I cannot speak of their professionalism if their “fix” lasted less than 40 days and they were reluctant to at least come and check without having to charge me again $$$$ I do not recommend them at all. … what a Nightmare…
Description of Work: Terrible experience
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$350
Joan D.
12/2016
5.0
chimney sweep, chimney caps, chimney repair, gas logs
+ 2 more
Fabulous. The workers came on time and they were very professional and neat. This is a 3-story house so they had to install scaffolding to do the job safely. They took many before-and-after photos for me to look at. They were also able to replace the bricks they had to remove to secure the liner rather than putting in a metal access door which the other company had proposed - an option I thought was going to be very unattractive.
Description of Work: My project started with a routine chimney inspection by another company who told me I needed a liner. I decided to get another opinion. I called Johnson Chimney and the office staff (all very friendly and helpful) said Walter would come out and give me a free estimate. Walter came the next day and arrived on time. He looked at the chimney inside and out and confirmed that I needed a liner, but equally important, he showed me that the crown was cracked (house is 20 years old) and needed replacing and also that because of the broken crown, I had some needed external chimney repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Tom and Marianne R.
10/2016
5.0
animal removal, dryer vent cleaning
+ 0 more
They came with a ladder because the outlet from the dryer is high. They were able to get up there and clean out the vent. That outlet angles around so it's not accessible to reach the whole thing straight on. They cleaned out the feathers and nesting material from the birds who settled up there. They put a type of protection over the vent to prevent future animals entering the vent. We were satisfied with the company and the work they did. We would be willing to recommend them to other people. A rat or other animal may have entered in to the vent since the work was done.
Description of Work: Removed bird material and cleaned out our dryer vent.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Steve G.
08/2016
5.0
chimney repair
+ -1 more
I did not pay for the service, but am so grateful for the after hours support over the phone.
Description of Work: I called Walter tonight (likely after business hours) and he answered the phone and I explained the issue I was having with my main burner coming on after turning the white-rogers gas valve to the "On" position from the "Pilot" position and no matter whether I had the wall switch that controls the burner in the "On" or "Off" position the main burner was on full blast (only the pilot light should have been on when the wall switch was turned off). Walter asked me a few questions about the unit and then asked if there was another on/off switch near the gas valve. I said yes and he said to turn it to the off position after turning the gas valve to the "On" position. After I did this, the wall switch then functioned as intended...it was turning the main burner off and on! Walter you saved the day! Our fireplace is working again to show the next home owner before we close on our house this week! Thanks for your professionalism and for walking me through some troubleshooting steps to get things working again!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Audrey R.
06/2015
1.0
dryer vent cleaning
+ -1 more
Appointment was made for a window between 8:30AM and 12:30PM. When no one had arrived by 12:30 a call was made to the office number. Was informed that they were running an hour late, a fact that I wouldn't have known if I had not called. No one arrived by 1:30PM! At 2:08, I received a call from Mr. Kerr that he was on his way and would arrive in 20 minutes. He arrived at 2:54. Since he had parked in a reserved resident parking space, I requested that he move his truck down 5 or 6 spaces to a visitor space. He chose to park instead in the prohibited fire lane stating it would only be less than 30 minutes and he would take his chances. He performed the vacuuming in less than 14 minutes. For the fact that his time was less than 15 minutes and he was 2 1/2 hours later than scheduled, I thought $175 was steep.
Description of Work: Vacuumed out the dryer vent.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$175
Mozella J.
05/2015
5.0
chimney sweep
+ -1 more
They were on time and unclogged the chimney, they also sent me an email with a break down of everything they did. They did an excellent job and were very professional, I also really liked that they would refund my deposit if I were to have canceled the services prior to the scheduled service date.
Description of Work: I have a rental unit that wasn't getting heat. The HVAC people had told me that the chimney was stopped up, Johnson Chimney Service came out to unclog the chimney.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$295
Don C.
01/2015
5.0
chimney sweep, fireplaces, gas logs
+ 1 more
Came the same day I called. On-time arrival. Spent over an hour, working carefully and addressing every detail. Answered all technical questions and explained all options. Cleaned work area upon completion. Well done. This is the second time I have used this company and I recommended it to our homeowners association.
Description of Work: Cleaned gas log fireplace and glass covering. Replaced burned-out wool-fibre materiel. Cleaned & adjusted igniter. Inspected fan motor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Cheryl C.
07/2014
1.0
gas logs, appliance repair
+ 0 more
Just know that that were very delayed in arriving for my appointment and did not come back to install the part they claimed they were going to order.
Description of Work: Was supposed to fix my gas oven
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$195
Richard S.
06/2014
5.0
gas logs, chimney repair
+ 0 more
They were right on-time and completed the work as promised. Everything went well and we seem to have no further water infiltration.
Description of Work: Pointed-up the mortar on our chimney and applied water seal.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$825
Mike W.
04/2014
5.0
gas logs
+ -1 more
Prcoess went very smoothly. The owner performed my chimney cleaning and explained what was going on with our fireplace / chimney after a thorough inspection. Explained what needed to be done, should be done and what was optional. I felt very confident in my final decision and the work was completed on they day I was told it would be done.
Description of Work: Chimney cleaning, new masonry crown, repaired the top row of corbling and installed a new stainless steel chimney cap.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$795
Shara K.
09/2013
2.0
chimney caps, chimney repair, fireplaces
+ 1 more
I would never recommend this company to anyone. Mr. Kerr was so unprofessional it left me wondering how he has been in the business for so long.
Description of Work: Repair chimney, crown, firebox, and install 2 liners. While Mr. Kerr spent nearly an hour picking apart my house he NEVER sent a formal estimate. He was exception rude and I almost just asked him to leave 3 times.
Rating Category
Rating out of 5
value
2.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$7,200
Sally L.
07/2013
4.0
gas logs
+ -1 more
They were prompt and did the service. It seemed that all was quickly done which didn't seem to warrant the high price.
Description of Work: Installed fan above chimney to draw air out and lined two chimneys
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
T C.
07/2013
5.0
gas logs
+ -1 more
I had problems with this dyer vent a year earlier. Another company refused to mess with it when they found the exit pipe was smaller than standards (it had been stepped down somewhere inside the floors of the house). Johnson Chimney tried to use their power vacuum to clear it, but could get no suction. They found the last section loose and quickly determined that it was disconnected somewhere. They cut a hole in the drywall ceiling of my garage and found the first disconnection. But the vent was disconnected in another place so they had to made another small hole in the garage ceiling. Finally exposed, they were able to replace all the bad sections of pipe (about 10 feet) with new metal pipe and connectors. The last section was replaced with a flexible piece that went up and over the joist to vent outside. They recommended that I cover this hole with a metal grate (like those used for HVAC returns). That way if the troublesome last flexible section ever failed, it would be easy to clear or replace. This turned out to be quite a big job. Johnson Chimney was able to finally eliminate a fire hazard from my home. They made sure that the diameter of the dryer vent was done to code all the way from the dyer to the outlet vent. I very much appreciated their persistence to take care of this problem the right way.
Description of Work: I had a blocked dryer vent running under the floors of my house. It was broken in several places and had to be exposed and replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Carreen S.
06/2013
5.0
gas logs, handyman service, dryer vent cleaning
+ 1 more
It went great! My appt had to be rescheduled due to rain - for the inconvenience they gave a discount of $50 - Original price was $250. Our dryer was on the third floor and vents to the second floor. Juan and Mauricio were great at keeping the house clean. They used booties and then made sure to vacuum all the contents taken out of the dryer. I was amazed at how much came out of the vent! Juan said that he thought the vent had probably never been cleaned. All in all the appt took about 30 minutes.
Description of Work: Cleaned out dryer vent.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Richard D.
06/2013
5.0
dryer vent cleaning
+ -1 more
Mr. Kerr was professional, knowledgeable and personable. He responded to all of my questions and kept me informed. He provided several options for handling the vent situation. When making the appointment, I made sure that this company could handle the height of the outside vent, but was unaware that there was an additional charge for using the 32 ft ladder. I recommend this company for others that need their dryer vent cleaned - very thorough job completed successfully.
Description of Work: Cleaning the dryer vent was the work done. Mr. Kerr arrived within the appointment window, reviewed the requested work, surveyed the outside vent and inside dryer locations and proceeded to clean the vent. The outside dryer vent is located in between the 3rd and 4th floor of my townhouse and a 32 ft extension ladder was used. Mr. Kerr disconnected the dryer vent and vacuumed the outlet at the rear of the dryer, removed the metal dryer hose that connected the dryer to the dryer conduit run, and vacuumed the front end of the run. He then taped on an adapter to the run and attached his vacuum hose to the adapter. He switched the vacuum to blower and went outside, climbed the ladder and proceeded to remove a bird's nest and lint and then he used his brush and cleared the rest of the vent run. He discussed the options to prevent another nest being established. I decided to have him replace the dryer outside vent and cover it with a bird guard. Once he removed the old outside dryer vent, he continued to used the brush on a long flex rod to totally clean the entire vent run. He installed the new vent and bird guard and came in and replaced the inside dryer flex hose and moved the dryer back into place and cleaned the surrounding area. The dryer is now working at maximum efficiency.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$395
Ira F.
03/2013
1.0
gas logs
+ -1 more
Mr. Kerr insisted on being paid in full, up front. The patching was done right away but then it took almost six months to patch crown and install chimney caps despite months of pleading. When crown and cap work was finally done the first wind knocked the caps off. Johnsons refused to put the caps back up for free (or even reduced rate). Claimed it was and quot;act of Godand quot;despite the fact that other caps in neighborhood were not blown off. Even tried to convince me to do chimneny cleaning while he came out and got paid to reinstall caps... FOOL ME ONCE... JUST HORRIBLE
Description of Work: In fall of 2009 I contracted with Walter Kerr of Johnson's to patch my chimney near the fire box, patch crown of chimney and put up two chimney caps.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$850
Anthony D.
10/2012
5.0
dryer vent cleaning
+ -1 more
He pulled the dryer out and cleaned it all out and put a new vent in. He replaced a plastic vent and put in a metal vent. He put the dryer back in its orginally position all in 30 minutes. I highly recommend him
Description of Work: They came to clean the vent from my clothes dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Yoonmee C.
12/2011
3.0
gas logs
+ -1 more
I called Johnson's Chimney service and explained the problem to the representative. She said she would check with the technician if this was something the company could service, and get back to me. We played a little phone tag and when I got someone on the line it was a different person, who knew nothing about the conversation I had with the first representative. At some point the first person called me back and we scheduled an appointment. A few days before the appointment, a rep called to confirm the appointment. However, I received another call later saying that I had two appointments, so would I call back? I did and the person who answered had no idea what I was talking about. I explained it to her and we settled on an appointment time. A few days before the appointment I got a call saying that the tech got into an accident and they had to reschedule all appointments, and to call back next week. I called back a week later, and the rep. who answered said she had no record of my appointment (do you see a pattern?). There is obviously a communication issue among the rep.s in the office. Anyway, I was told I would get a call back to reschedule, but probably not until after Thanksgiving. A few weeks after Thanksgiving, someone called and left a message with the name and number of a person that they were referring customers to. I scheduled with someone else, so didn't call back. I also didn't follow up because their charges were outrageous. I was quoted a visit fee of $165 and something like high $200, low $300 to light the pilot. Other repairs would be added to that. I understand the visit fee, but more than $100 more to light the pilot is ridiculous. I know how to turn a knob and press a button (and/or read the instructions on how to light the pilot on the inside of the unit).
Description of Work: Repair of gas fireplace that would not turn on when switch turned on.
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Service Categories
Gas Logs,
Chimney Repair,
Chimney Sweep,
Dryer Vent Cleaning,
Fireplaces,
Chimney Caps,
Appliance Repair,
Handyman Services,
Animal Removal,
Drywall,
Energy Efficiency Auditing,
Roof Cleaning
FAQ
Johnson Chimney Service is currently rated 4.1 overall out of 5.
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
No, Johnson Chimney Service does not offer free project estimates.
No, Johnson Chimney Service does not offer eco-friendly accreditations.
No, Johnson Chimney Service does not offer a senior discount.
Yes, Johnson Chimney Service offers emergency services.