Our neighbors have complimented the exterior design and how well the addition blends into the existing house. The redesigned interior is a gracious and welcoming space. The design is functional and we love the sense of light and space. It makes us very happy every time we walk into the new rooms. We greatly appreciated our project manager's attention to detail, high standards for execution, and overall great "wrangling" skills. He was great at talking us through projected workflow, discussing options, and troubleshooting. He earned our trust through his honesty about what was possible and what was not, his diligence, and overall superior work. We also want to acknowledge and appreciate Art Design's overall commitment to high-quality materials in the construction. We have great confidence in the integrity of the renovation due to both the materials and the craftsmanship exercised in construction.
Description of Work: Home addition and remodel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John S.
01/2021
5.0
remodeling
 + -1 more
Art Design Build worked with us to add an approximately 275 sf kitchen and renovate the existing first floor in our 1948 colonial home in Bethesda. From design to completion, our Art team lead by Cindy, Mike and Craig were punctual, professional and responsive. Most importantly they did exactly what they said they would do, in the time frame that they outlined for the cost they quoted. Speaking of cost, while they were not the least expensive quote we received, we feel there was significant “value” in the work they did because the quality and service was top notch. The project was slated to start at the end of March 2020, but was delayed at our request due to the lockdown. Mike and Cindy were accommodating of our health concerns and made every effort to adjust the project schedule to allow us to work through Covid at our comfort level. Once we decided we were comfortable moving forward with construction in July, Mike and team then outlined a 3 month construction schedule and executed on time and on budget. We are very pleased with the outcome of the project and our decision to hire a local contractor with decades of experience building in the area. Their small size was an asset as we received strong focus from the owners of the business. Further, Cindy designed a fabulous space and Craig brought it to life. I would recommend the Art team to anyone looking to complete a complex renovation project in the DC/MoCo area.
Description of Work: Kitchen Addition and First Floor Renovation
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amanda W.
02/2020
5.0
remodeling, home remodeling
 + 0 more
The team is fantastic. They were able to recommend solutions for problems we didn’t even know we had! I would definitely hire ART again.
Description of Work: Kitchen and mud room renovation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laura S.
07/2019
5.0
remodeling, home remodeling
 + 0 more
We had a fantastic experience with Art Design Build and would highly recommend them. Our project was a fairly significant renovation of our first floor (removed walls, completely new kitchen, new bathroom, replaced one exterior wall with a huge new picture window and another with sliding doors, turned a three-season room into a lovely covered patio, etc.). We worked with an architect so did not use Art for most of the design decisions, but our architect had worked with them before on the actual remodeling piece and highly recommended them. Friends of ours also used them (in conjunction with the same architect) a few years ago, and they also highly recommended Art. We got several bids but Art’s stood out for its detail and reasonableness. All of our quotes came in over our budget, but Art worked with us to identify places to cut back to get us to where we wanted to be, which was super helpful. The work Art performed was extremely high quality -- truly top notch. Any problems that arose were met with thoughtful and effective recommendations for addressing them, and we were consulted on everything. They also provided great advice on design elements that we had not thought through in advance. They did not cut corners and were very attentive to detail. We felt in extremely good hands throughout the entire process and the end result is fantastic. Everything truly looks perfect. The workers themselves were punctual, pleasant, professional, and very tidy, and Al and Dave (our project manager) were incredibly responsive and kept us in the loop on everything. Except for moving out during the demolition, we lived in the upstairs two floors of our home during the renovation, which worked out fine. The workers were there when they said they’d be there (every day!) and everything moved along at a nice clip throughout. If not for delays on our end (e.g., an appliance we wanted was on backorder) I think our project would have been done on the early side of Art’s estimate if not before. We ended up adding additional work as we went, and making changes to a few things we’d initially planned to do, and Art was very flexible and their pricing was consistently fair and reasonable. Dave was onsite daily and did a great job keeping things moving. We never wondered what was happening – we always felt in the loop and could see the progress being made daily. We consistently felt like everything was being done extremely well and in a timely manner. Overall, we feel we received excellent value for the money we spent on our project and are absolutely thrilled with the results! We would hire them for any future work in a heartbeat, and enthusiastically recommend them for home renovation.
Description of Work: First floor renovation -- kitchen, bathroom, removing interior walls, replacing exterior walls with windows and sliding doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175,000
Jeanette W.
09/2018
5.0
remodeling
 + -1 more
We had interviewed a number of builders for home addition project, and were about to decide on one when we came across ART Design Build. Their reviews were stellar, so we thought we would meet with them, and, after meeting with Cindy, their designer, we were convinced to work with them. Working with Cindy was great. She listened carefully to what we were asking for, but also provided excellent guidance. When the time came to actually begin our addition, we began to work with Dave, their project manager. Dave was a skilled, resourceful, and constant presence on site, supervising sub-contractors and crew and presenting us with options as needed. The crew was extremely pleasant, and really impressed us with how clean they were able to keep the site during the project. The project has been finished for about a month, and we continue to be amazed with the quality and attention to detail that ART Design Build paid to all aspects of the work. There was never a moment where we felt they were cutting corners or not being extremely open about what was happening as the work progressed. The bottom line is we couldn't be happier with our new addition, and would not hesitate in recommending ART Design Build for your project.
Description of Work: Home build out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cindy W.
04/2018
5.0
remodeling, home remodeling
 + 0 more
Art Design Build was the general contractor for our interior/exterior two-story addition for our home. The professionalism of the employees was exhibited from the owners to the crew. The quality of the work was excellent. The On-site PM stayed in constant communication with us regarding the work. At the end of each day, the crew did a great job cleaning up. When changes to the project were required, the owners of Art Design Build were responsive and provided multiple recommendations on the best approach to address the required change. Art Design Build worked with us to meet our request to live in the home during the project. We were also pleased that Art Design Build stayed within the planned timeframe of the project.
Description of Work: Two-Story Addition interior/exterior work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cindy W.
04/2018
5.0
remodeling
 + -1 more
Art Design Build was the general contractor for our interior/exterior two-story addition for our home. The professionalism of the employees was exhibited from the owners to the crew. The quality of the work was excellent. The On-site PM stayed in constant communication with us regarding the work. At the end of each day, the crew did a great job cleaning up. When changes to the project were required, the owners of Art Design Build were responsive and provided multiple recommendations on the best approach to address the required change. Art Design Build worked with us to meet our request to live in the home during the project. We were also pleased that Art Design Build stayed within the planned timeframe of the project.
Description of Work: Two-story addition and interior renovation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cindy W.
04/2018
5.0
remodeling, home remodeling
 + 0 more
Art Design Build was the general contractor for our interior/exterior two-story addition for our home. The professionalism of the employees was exhibited from the owners to the crew. The quality of the work was excellent. The On-site PM stayed in constant communication with us regarding the work. At the end of each day, the crew did a great job cleaning up. When changes to the project were required, the owners of Art Design Build were responsive and provided multiple recommendations on the best approach to address the required change. Art Design Build also worked with us to meet our request to live in the home during the project. We were also pleased that Art Design Build stayed within the planned timeframe of the project.
Description of Work: Two-story addition interior/exterior project
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amanda W.
03/2018
5.0
remodeling
 + -1 more
ART Design did a complete redesign/renovation of a large portion of our house. Amazing attention to detail and incredibly responsive. The team far exceeded all of our expectations and we would immediately turn to them if we were to have any additional renovation needs. This group is full service -- from creating the design to following through in making it exactly as it was planned. Everyone at this company, from the person answering the phone to the owners, care and work hard to make one's renovations go smoothly.‎
Description of Work: Home remodel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250,000
Eric R.
07/2016
5.0
remodeling, home remodeling
 + 0 more
We recently completed a remodel of our kitchen in addition to adding a dormer and master bathroom. We were extremely happy with ART Design's professionalism throughout the project. Most importantly, they completed the project on budget and on time! The quality of the work is top notch and we're very happy with the outcome! Cindy and Jenna were fantastic with the design piece and Craig, our site manager, was experienced, knowledgeable, and addressed and resolved any issues that arose during the renovation. We whole heartedly recommend ART Design Build!!
Description of Work: Kitchen remodel, master bedroom dormer added and master bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300,000
Scott G.
06/2016
5.0
remodeling, home builders
 + 0 more
The team at ART Design Build helped us build a large screened-in porch on our house. They were very responsive to questions and issues in the design process and their price was extremely reasonable compared to other vendors. Their team was friendly, skilled and keep the worksite clean every day. They worked us into their schedule on evenings and weekends to start the job earlier. Dave, the Project Manager, was excellent and helped usher the job through amazingly well. I would strongly recommend them!!!
Description of Work: They build a screened-in porch on our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80,000
Sonya H.
06/2016
5.0
remodeling
 + -1 more
After many months of deliberations and having worked with other contractors on projects in Washington, we hired ART Design to work on our complete kitchen reconstruction. The project was extensive, included engineers and an architect, and had lots of moving parts. Mike and Al were very thorough in their evaluation of the project and came in with a project budget that, while it exceeded what we were hoping to spend (as did all of the bids), was absolutely transparent. They took care that we saw other work that they had done, understood their pricing and were flexible about making changes in the initial process to align with a feasible budget. I also valued the fact that, in certain areas, they were able to create value through proposing alternative solutions to the ones drawn by our architect that did not impact ultimate aesthetics, but did achieve cost savings. That said, they defended certain line items as absolutely necessary and I believe, as I did in our initial discussions, that they gave us excellent guidance. Our project came in on budget excepting a few changes which I, the client, initiated. I've never had that experience before. I cannot say enough good things about our project manager, Craig. He was creative, resourceful, a fantastic manager and, simply, a pleasure to have around for 4 months. He took care to leave the space clean, to communicate with us and our architect, and to present options and possibilities as needed and in a timely way. I always felt that he took pride in his work, that he wanted the work done well. And he redid things readily if I pointed out small flaws. He also went beyond the call of duty in working with a refrigerator that had been a showroom model that I purchased and that arrived without parts. I was awed by his patience, curiosity, and generosity of spirit, both with his team and with subcontractors. Ultimately, we are very happy with our kitchen. We get tons of compliments. And we would unhesitatingly use Art Design on another project.
Description of Work: Gutted entire kitchen, rebuild with architect's design
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100,000
Emily K.
06/2016
5.0
home remodeling, remodeling
 + 0 more
Working with ART Design/Build was the best experience I have ever had with a contractor. From the design phase through the final inspection I really have no complaints. When the work started, the project manager and other workers arrived every single day, M-F, at 7 AM and worked until 3 PM, as promised, until the job was done. Every aspect of the job--design, carpentry, dry wall hanging, painting, tile installation, electrical and plumbing work--was performed by highly skilled, meticulous, craftspeople. I'm sure they are not the cheapest guys in town, but their work is exceptionally good.
Description of Work: Complete kitchen renovation. Removed wall between kitchen and dining room.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75,000
Lewellyn B.
06/2016
5.0
remodeling, home remodeling
 + 0 more
In both cases, the team was flexible about handling our family's schedule, helpful in minimizing the disruption to our lives, and extremely respectful and clean. ART worked with the specific materials that I requested, even though they were unfamiliar, and at times challenging. Both project managers I have worked with, and both construction teams were pleasant to have around, helpful, and responsive. They accommodated my (inevitable) change requests gracefully. I would not hesitate to call ART again when it is time for my next project.
Description of Work: I have worked with ART on two major remodeling projects, and could not be happier with their work. The first was an update of our kitchen and downstairs bath. In the kitchen, we replaced countertops, flooring, and repainted the cabinets. The bathroom was a gut and remodel. When it was time for our next project, 4 years later, I knew I would be working with ART again. We added a screened porch and replaced the siding on our house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100,000
Glenda N.
08/2013
1.0
remodeling
 + -1 more
Everything went well until the range arrived and that is when the project soured. The slow response, ridiculous options, and then leaving us to deal with the range situation on our own was simply unprofessional. The project manager told us that they normally work on large projects and that ours was very small. The whole organization ultimately treated us like we were small, or should I say, insignificant. They did not follow through. In fact, I had to remedy the situation on my own. Now I have a 36" exhaust system with a 30" range underneath. Not even close to what we wanted.
Description of Work: Installed a new exhaust system, removed old ceiling and lights, installed new ceiling and light fixtures, removed a cupboard and reconfigured it to fit a new commercial grade range, and peeled wallpaper and primed walls. Art Design Build was supposed to provide a commercial grade range, however, when the range arrived it was far too large for the space and the job went south from there.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$27,150
Response from ART Design Build
The author is an agent for a 'sheikh'. We never met the sheikh. She is not the homeowner nor the person with the purse-strings. The sheikh controls everything and doesn't like to spend money on his 'many properties'. We were contracted to put in a commercial range with a commercial range hood. When we arrived we found out that the range had to be electric. We explained that commercial ranges rarely come in electric and most are gas. We offered a very reasonable price to run a gas line, as we are anxious to move on with the job. The price was rejected by the sheikh. The one electric commercial range that we were able to find was 40 inches wide. Then the sheikh didn't want to pay for cabinet modification. We installed the range hood, which was too small for the application and put the old stove back in place. We were never paid. There is still a sizable outstanding invoice but as long as we don't have to go back there, they can keep the money.
Mimi T.
05/2013
2.0
home remodeling
 + -1 more
My understanding of this Mr. Mike Johnson is that he pretends to be the CEO of this "ART DESIGN BUILD" company, but my understanding is that he probably works for this company, or I might be totally mistaking. In any case, he is not an honest person to work with. 1. He brought a young man with him to do the work only on Saturdays, he should be paid by the end of each day, by cash, $70.00 dollars per hour work. 2. They told me the job will be finished in 5 days (which comes to 5 weeks), then they started to tell me it may take, 6 or 7 days or even 8 days (8 weeks). and so on, that I can not remember any longer. This is not the approach of a legitimate business. They looked to me as crooks.
Description of Work: Mr. Johnson, If I have to pay extra money for a simple electric work, a plumbing work which concerns me a lot, the paint in an 296 s.q. apartment and wait two months (minimum 8 weeks ) on a small kitchen and bath renovation (half way through completed), I would have accepted your offer if I had no other choice. But there are other reputable companies like yourself that would do all the work in one week with a little higher hourly pay. Regards, mahin From: Mike Johnson <mike@artdesignbuild.com> To: m.tabrizian@yahoo.com Cc: Craig Shaw <craig@artdesignbuild.com> Sent: Friday, March 22, 2013 9:11 AM Subject: condo work Mahin - Attached is quick contract I drew up so that it is clear exactly what we will be doing in your home. We will ask that it be signed before the start of work on Saturday. Thanks ----Mike Johnson GCP ART Design Build
Rating Category
Rating out of 5
responsiveness
2.0
Response from ART Design Build
We were asked to follow another contractor's work, who walked out on [member name removed]. We were asked to alter plumbing and electric without a licensed tradesman, in a high-rise apartment building which we were not comfortable with. The client was living in a filthy studio apartment with building materials left scattered by the previous contractor. She seemed anxious to get started right away (of course, who would choose to live like that) It is spring and our calendar is already full. So we offered to come weekends and straighten things out as quickly as we could. Although we normally work off of a fixed price contract but we were uncertain about what we might find left behind by the contractor who vanished, so we proposed a daily rate. She was not happy with that and we were not comfortable going into a unknown situation that was very shaky. So we parted ways, I thought amicably but apparently not. I AM the owner of ART Design Build and founded the company in 1994. We are a nationally award winning company and normally receive very high reviews on Angie's List.
Meredith S.
02/2012
5.0
remodeling, home remodeling
 + 0 more
I have to begin by saying how absolutely terrific our experience has been with both Cindy McClure/Grossmueller's and the ART Design Build Team. Simply put, we couldn't be happier. They are terrific, and we would use them again and recommend them in a heartbeat. Our project manager was Craig Shaw, who is a masterful project manager. Our design process took about 3 months, and the building of the addition took almost exactly 3 months - just as we were told and had anticipated. Cindy's design, combined with the terrific interior kitchen design work of Mike Bliss at Cabinet Discounters in Gaithersburg, MD, was terrific. Cindy and Mike are extremely detailed oriented, professional and easy to work with. They listened to all of our needs, made great suggestions to us based on our family needs and their experience, and integrated our wishes into the design. We never had an argument or disagreement because of the professional way in which they operate and work with clients. Our design and the subsequent build was done in top-notch fashion. From day 1, our project manager - Craig Shaw - was on top of everything. He is detail-oriented, extremely affable and likeable and a perfectionist. He would anticipate questions we had, address any and all issues before they became issues, and was always solution-oriented. He managed the project on-time and on-budget, and there were no unanticipated costs that arose. The only additions or changes made after the contract signing were made at our request because we wanted the crew and subcontractors to do additional work since they were already in the house. Their subs were all professional, but it was Craig who managed them - not us. That was what we wanted in a design/build firm, and that is exactly what we got. Craig is a take-charge, unflappable project manager who is also extremely skilled in construction. We can't say enough good things about him and the way Mike Johnson runs his company. They are all professionals, and their work, work ethic and manner with which they work with clients demonstrate that. While our project cost a substantial amount of money, we believe that it was well worth it. We not only paid for the building of our beautiful space which we absolutely love, but also for the most hassle-free and professional experience we could get. We highly recommend Grossmueller's/ART Design Build to anyone for any project - large or small. You won't be disappointed, and we think you will very pleasantly satisfied. I doubt there are many people who could speak so confidently and glowingly about their contractor. We are proud to do so.
Description of Work: ART Design Build gutted our existing kitchen, built a completely new kitchen for us (20x20), adding 240 sq feet of kitchen space to our home and performed other upgrades throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180,000
Betsy M.
09/2011
5.0
remodeling, home remodeling
 + 0 more
We worked with Cindy McClure as our designer and Al Moses as our Project Manager. They told us the project would take 6 months -- and we were back in at 5 months. We had a couple of bumps in the road, but nothing that derailed the project or caused us to question the decision to use ART. We cannot say enough good things about the project or about Cindy and Al. We would absolutely recommend (and already have) ART to our friends considering remodeling.
Description of Work: We hired ART to do a major remodel including a 1200 sq ft addition with 3 bedrooms and 2 bathrooms as well as reconfiguring much of our original house to add a new kitchen/ family room and updating our living room.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500,000
Rich O.
08/2011
5.0
remodeling
 + -1 more
We dealt with Al Moses, who was at all times professional, prompt and good natured. He gave us several design options and was very open to our "minimalist" preferences. The demolition went well, everything was covered but there was some dust residue on walls and back room furniture. There were some minor production delays but overall things happened as planned. The oak staircase was very well constructed and arrived in one piece. After it was installed it really opened up the room as we had hoped. The open risers and beautiful natural wood really make the basement a more elegant airy space. The iron railing took away slightly from the minimalist look we wanted, but really is an essential component for safety and it was perfectly designed for the opening. All in all the steps are beautiful, sturdy and look they were always there. We're very happy with the new addition. There were several sets of workers who came in and out of our home throughout the process and all were prompt, pleasant and competent. Many times work was done while no one was at home and we had no concerns.
Description of Work: The old steps from the main floor into the basement were removed, as well as a closet underneath. New open riser solid oak stairs, landing and black wrought iron railing were custom made and installed. Additional framing, drywall repair and painting were also done.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
linda O.
04/2011
5.0
remodeling
 + -1 more
At all times the people involved in the project were clean, polite and responsive. Some aspects of the job were made difficult by the weather and had to be delayed. There are a couple of details which must be completed for various reasons.
Description of Work: An entryway was built at the front of my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35,000
Edith G.
04/2011
5.0
home remodeling
 + -1 more
Art Design Build has won many awards but we hired them after hearing the praises & seeing the work for neighbors, friends and family over the past 15 years. Their craftsmanship, attention to detail, and good taste has stood the test of time. They are smart, organized, efficient and ethical. I come from a family of architects and grew up in custom homes, and recognize that Art Design Build is a top quality outfit. It was a pleasure to work with every member of their team from day one. We will continue to hire and refer them as long as we live in the DC area.
Description of Work: They remodeled our kitchen & 3 bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ellen E.
02/2011
5.0
remodeling, home remodeling
 + 0 more
I started using ART Design Build in 1995 do build a stone patio, design a deck, install a hot tub and create a fishpond. Then we renovated our kitchen/powder room in 1998. Once again we found ADB to be competitively priced and easy to work with. Their design team headed by Cindy McClure is exceptional. In 1999 ADB renovated a comercial retail project for us. The scope of work and timing had to be perfect. We were able to continually operate our store during the extensive renovations. Lastly, in 2008-2009 ART Design Build along with Grossmueller Design gutted our masterbathroom and rebuilt it. This project won a national award. Would I use Art Design Build again? Yes with out a doubt. Their team is always neat, on time and completes jobs in a timely fashion. I have found ADF to be creatively resourcefull and affordable.
Description of Work: Since 1995 ART Design Build has been our contractor of choice. The company has done extensive work for us. Bathrooms, Kitchen, Decks, Hot Tubs, Fish Ponds and more. Additionally, ADB has renovated a commercial project for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45,000
Rick B.
11/2010
2.0
remodeling, home remodeling
 + 0 more
They scheduled a visit, sent out 2 guys who did not seem that interested in the project. They seemed to be uninterested when they learned that their design services were not needed, only their contracting and building services. They promised a quote within a week, they never sent a quote. Almost 2 weeks later they left a message asking if I was still interested and if I still wanted them to prepare and send an estimate. They apparently had done nothing to prepare and had no intentions on responding as promised or when promised. I was not impressed and would not call on them to bid on another project. This project was pretty substantial, nothing small. I felt that they were disappointed that their "design" services were not needed in the overall mix. I could be misinterpreting this, however. I am disappointed that they did not follow through.
Description of Work: No work performed. They never followed up on sending a quote or estimate.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kerstin C.
01/2009
4.0
remodeling, home remodeling
 + 0 more
The project started out well, with a very punctual and professional design alternative, options and contract development process. Punctuality and showing up until the project was complete was their high strength. We began to have problems 70% through the project, when we noticed that some problems associated with trying to retrofit an old house. Despite leveling concrete being laid, we noticed "waves" in the wooden flooring being laid. It was quite noticeable because there would be gaps and then no gaps between the floor and the baseboard. When I showed this to the contractor, he basically said nothing could be done, this was an old house. We've had subsequent house renovations that did fine with kind of problem it just takes extra work and in this case, it would have required going back to correct the problem. This plus some other issues became a sticking point, one day culminating into a shouting match and threats that "if we didn't like the work, fine, they could just walk away" an impossible situation because where would we have found a contractor to do the remaining 30% of the work? So we sucked it up, but now shudder when we think of ADB because of this unpleasant experience. We've since had other house renovations. We know that old houses always encounter unexpected problems. The problem was with ADB attitude in not letting us know when there were unexpected issues and a tendency to just to the fastest and not best option without letting us know. They are not particularly ingenious about design in even less than complex situations. I would recommend an architect on anything other than simple renovations.
Description of Work: Renovation of unfinished basement into in-law suite, 2 rooms, bathroom, kitchen.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$75,000
Kerstin C.
01/2009
4.0
remodeling, home remodeling
 + 0 more
The project started out well, with a very punctual and professional design alternative, options and contract development process. Punctuality and showing up until the project was complete was their high strength. We began to have problems 70% through the project, when we noticed that some problems associated with trying to retrofit an old house. Despite leveling concrete being laid, we noticed "waves" in the wooden flooring being laid. It was quite noticeable because there would be gaps and then no gaps between the floor and the baseboard. When I showed this to the contractor, he basically said nothing could be done, this was an old house. We've had subsequent house renovations that did fine with kind of problem it just takes extra work and in this case, it would have required going back to correct the problem. This plus some other issues became a sticking point, one day culminating into a shouting match and threats that "if we didn't like the work, fine, they could just walk away" an impossible situation because where would we have found a contractor to do the remaining 30% of the work? So we sucked it up, but now shudder when we think of ADB because of this unpleasant experience. We've since had other house renovations. We know that old houses always encounter unexpected problems. The problem was with ADB attitude in not letting us know when there were unexpected issues and a tendency to just to the fastest and not best option without letting us know. They are not particularly ingenious about design in even less than complex situations. I would recommend an architect on anything other than simple renovations.
Description of Work: Renovation of unfinished basement into in-law suite, 2 rooms, bathroom, kitchen.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
$75,000
Response from ART Design Build
Project was completed in 2003, so it seems odd that she choose to review us in 2009. Project was nicely completed despite our being caught in the constant tug-of-war between the reviewer and her husband. We have reached out to the clients but have received no response.
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Service Categories
General Remodeling,
Kitchen and Bath Remodeling,
Homebuilders
FAQ
ART Design Build is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
ART Design Build accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,PayPal,Visa
No, ART Design Build does not offer free project estimates.
Yes, ART Design Build offers eco-friendly accreditations.
No, ART Design Build does not offer a senior discount.
No, ART Design Build does not offer emergency services.
Yes, ART Design Build offers warranties.
ART Design Build offers the following services: Design/build, builders, remodelers, kitchen and bath remodeling & additions.