Ocean Pines Goodyear Service Center

unknown

Excellent service. Great value. Fast and efficient.

I had a blowout and the next day I went to them and they inspected the tire and rim and said I needed a tire as there was too much damage to the tire's side wall. They quickly sold me an appropriate tire and installed it and had me on my way. 2 days later I went to my car dealer and I had forgotten that they had a deal to provide free tires for life if I had all my service done there. Since my tires were due for replacement they replaced all 4 . I then returned to Goodyear with the tire I bought to see if I could get a partial refund and return the tire. I was told no. I explained to the situation to them and told them there was less than 200 miles on the tire. they said they didn't buy or sell used tires. I left disappointed but saw a marquee sign outside that said they sold used tires. I was angry at being lied to and went back in. I was rudely told by the same counter person that I could not return my tire for any reason. I went home and wrote a letter to the owner telling him what had transpired. A week letter the franchise owner called me at home to apologize for the counter man's behavior and error. He then told me they indeed accept tire returns, for any reason, for 30 days and I should come back and receive full refund including the labor I paid. I told him that was much more than I expected and a partial refund would be satisfactory, but he insisted on the full refund. I went back and received a full refund along with an apology from the counter person who had received a sever reprimand from his boss. It is a pleasure to do business with an hones caring owner. I did have service there before and was always satisfied, and have been back since and been satisfied. they have certainly earned my trust and business.

The first mechanic found the nail and removed it and insisted the patch plug was not going to hold...the second mechanic said it would be ok.



When I got in my vehicle after service I check tire pressure on sensors and all 4 tires where different and the variation was as much as 12 pounds. So, I insisted they set tire pressure equal...mechanic advised it's impossible to get the tires the same pressure....I insisted it was and showed him how.



I wasn't happy but satisfied that my tire was repaired.

fine

very good

Most of the simple stuff went fine, drop it off, they call, give you an update, they fix it and you pick it up in a day maybe two.

The more complex stuff like front end work and transmission were not so satisfactory. I ended up taking them to the dealer