RICK JONES PIANOS INC

Piano Tuning, Musical Instrument Repair

About us

Rick Jones Pianos offers the largest selection of used and new pianos in the greater Washington metropolitan area as well as the entire U.S.A.! All pianos come with free local delivery, free bench, one free in-home tuning, a 10-year warranty on all parts and labor, and a full value trade-up guarantee.

Business highlights

42 years of trusted experience

Services we offer

New and used PIANO SALES

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.48 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.5
responsiveness
4.9
punctuality
4.8
Showing 1-8 of 8 reviews

Matthew C.
02/2021
5.0
I had an excellent experience buying a grand piano from Rick Jones pianos. I researched a number of used piano stores in the DC metro area and they had by far the best reputation. I made an appointment and ended up staying for 3 hours playing nearly all of the grand pianos because no one had an appointment after me. The staff were friendly and available to answer questions but never put any pressure on me to make a purchase. I came back a week later with my wife and again spent 2-3 hours making sure we had found the right piano for us. In between visits, I called another piano store in the area that had a similar piano for sale just to compare price (Rick Jones posts all his prices on his website; I had to call the other store for this information), and Rick's price was more than 10% lower. Once we finalized our decision, I called and placed the order over the phone (the store had kindly placed the piano on hold for us for 24 hours to make sure no one else bought it while we were deciding). The piano was delivered (included in price) and set up in our living room within 10 days of the purchase. The delivery crew was professional and did a flawless job. Highly recommend Rick Jones pianos! Their 10-year warranty and lifetime upgrade policies both gave me a lot of confidence that our significant investment in a grand piano would be protected.
Description of Work: Purchased grand piano

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul S.
09/2017
1.0
This place sells the shells of Steinways and other renowned brands, rebuilt with inferior parts and labor. It may look like a Steinway, but don't be fooled. And when you go to sell it, Rick will not back his claims of quality with a good offer. Go somewhere else and buy a Yamaha or Kawaii if you can't afford a Steinway rebuilt by Steinway.
Description of Work: Piano purchase

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0

$37,000

Response from RICK JONES PIANOS INC
In 35 years of business I have never had a customer act this way toward me or my staff. This is a mean-spirited and possibly libelous review in my opinion. The author purchased a grand piano 11 years ago and became very angry, using the "F" word in one of his emails, because of our refusal to re-buy his piano at his asking price. I suggested in an email that he attempt to sell it privately. We offer all customers a written lifetime upgrade for 100% full purchase price credit in trade. However, nowhere in writing or verbally do we imply that we will buy back a piano if the customer just wants to sell it and not trade up. The author's personal piano technician spoke with me by phone yesterday and said that he never encountered any service issues with the author's piano nor can we find any records of service related problems throughout the 11 years of his ownership. Since 1983, every piano we have sold includes a 10-year warranty on all parts and labor. He is suggesting that the parts we use are made in China and inferior. We do not now, nor have we ever used Chinese parts in any rebuilt piano, regardless of the piano's provenance. Our preferred action parts are Renner from Germany (www.rennerusa.com). Renner action parts are the same used in all new Hamburg Steinways, Bosendorfer, Schimmel, Bechstein, and Fazioli, the Ferrari of pianos in our opinion. The author also claims that I use "poorly trained/payed laborers." Our four most senior piano technicians have been here full-time for 31 years, 26 years, 24 years and 21 years. Two of our full-time piano technicians are Registered Piano Technicians (RPTs) with the Piano Technicians Guild (www.ptg.org). Please feel free to come in or call any of our staff and ask if they feel under trained, underpaid or if they are being treated unfairly. If the author of the above review were representative of just a small fraction of our customers, we would have been run out of the piano business years ago. Instead, for 35 years we have enjoyed a reputation for excellence nationwide with piano teachers, professional pianists, schools, churches, and parents of piano students who want quality, affordability, selection and, most importantly, a company they can trust for life. That is who we are.

Clifford B.
10/2015
5.0
.
Description of Work: My church purchased a grand piano from Rick Jones Pianos. Paul and Sofia were pleasant, professional, and lovely people. Awaiting delivery soon!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeremy B.
02/2015
5.0
unknown
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dan M.
01/2010
5.0
piano tuning
  + -1 more
See above.
Description of Work: I was in the market for a solid, recent but "pre-owned" baby grand piano. Rick Jones Pianos is 5 minutes from my house, so I checked their web site on Dec. 28th and found two (among the dozens upon dozens upon dozens) baby grands that appeared worth checking out because of brand and pricing. Exchanged a couple of emails with Paul at Rick Jones Pianos, who replied quickly in each case. That afternoon I went to the Rick Jones showroom with the two stock numbers in hand. Rick Jones was there and showed me both pianos, taking the time to play each for me so I could listen to the overall sound. I sat down at each instrument and knocked out a few hesitant notes (it had been many years since I'd been competent at a keyboard and that showed!). My choice was 2001 Yamaha that looked and sounded as if it had just come out of the factory. We arranged the delivery day, finished some paperwork and I left. The Yamaha was delivered on January 2nd by the moving company Rick Jones has been using for years. The three gentlemen who did the physical delivery were terrific and it was obvious they'd been working as a team for quite a while. The piano was in fine tune at the showroom (Rick's in-house people also know their "stuff" very well). As part of the purchase, I was given a certificate for a free in-home tuning during the first six months of ownership. I have not yet availed myself of this (any piano needs to "settle in" to its new surroundings), but will do so sometime in late Spring. My overall experience with Rick Jones Pianos and Rick Jones himself was truly excellent. Their after sale service will, without question, be comparable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Miklos G.
10/2006
5.0
piano tuning
  + -1 more
Very professional, great sales staff, easy going. No pressure. I really like the lifetime buy back service. We got an excellent starter piano. They listened to our needs and tuned the piano to meet our requirements and the space it is in. (This is very important with a Korean used piano. They can sound tinny if not tuned properly)
Description of Work: Rick Jones sold us a used piano, and then had it delivered and tuned on site.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

SUSAN M.
04/2005
4.0
piano tuning
  + -1 more
EXCELLENT. THE TUNER WAS A CERTIFIED PIANO TECHNICIAN. HE TUNED THE PIANO AND PERFORMED A MINOR CHECK UP. HE WAS PROMPT AND COURTEOUS, AND DID A GOOD JOB.
Description of Work: PIANO TUNING--CAME TO MY HOME TO TUNE AND DO AN OVERALL CHECK UP ON GRAND PIANO

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

LISA S.
02/2005
5.0
THE FORMERLY USED PIANO WAS IN EXCELLENT CONDITION, HAD A BEAUTIFUL SOUND, AND WAS A FRACTION OF THE PRICE OF A NEW STEINWAY. THE DELIVERY WAS AS PROMISED, AND WAS DONE IN A VERY PROFESSIONAL MANOR. THE STORE WAS VERY FLEXIBLE IN THE SELECTION OF THE PIANO BENCH. FREE 6 MONTH TUNING WAS INCLUDED.
Description of Work: THE PURCHASE AND DELIVERY OF A FORMERLY OWNED STEINWAY PIANO.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,955

    Contact information

    5209 HOLLAND DR, Beltsville, MD 20705

    www.rickjonespianos.com

    Service hours

    Sunday:
    12:00 PM - 6:00 PM
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Piano Tuning,
    Musical Instrument Repair

    FAQ

    RICK JONES PIANOS INC is currently rated 4.4 overall out of 5.

    Sunday: 12:00 PM - 6:00 PM

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 6:00 PM

    RICK JONES PIANOS INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, RICK JONES PIANOS INC does not offer free project estimates.
    No, RICK JONES PIANOS INC does not offer eco-friendly accreditations.
    No, RICK JONES PIANOS INC does not offer a senior discount.
    No, RICK JONES PIANOS INC does not offer emergency services.
    Yes, RICK JONES PIANOS INC offers warranties.
    RICK JONES PIANOS INC offers the following services: New and used PIANO SALES

    Contact information

    5209 HOLLAND DR, Beltsville, MD 20705

    www.rickjonespianos.com

    Service hours

    Sunday:
    12:00 PM - 6:00 PM
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM