LUMBER LIQUIDATORS

The project went smoothly and professionally from start to finish. The installers, Braz Flooring, were amazing. They were quick, very good installers, cleaned up afterwards and finished the job early. I would highly recommend them.

After all these years, the floors have held up very well and still have a nice shine to them. I am very happy with their work. They put the floors in all in one day and worked efficiently. The molding around the walls is very nice and has never came loose.

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They just did the floors. The punctuality of the people that came out and did the work was fine. The product, and the ensuing problems was a total "F". It was a horrible experience. I bought $30,000 worth of negative advertising. It was horrible what they did. The product is sub-par, it was supposed to be a hard wood, and it was a very soft wood that is already scratched up, and it dents easily. The stairs that they installed, within two weeks they were spitting. It was bad. When we called them and told them it was splitting, they referred us to a 800 number. When we called the quality assurance department, they said that we were out of luck. They said that the stairs didn't have a warranty and the floor warranty only covers manufacturer defects. I said that it was supposed to have a 100 year warranty, but it only covers a very specific thing, so it is totally useless. There's nothing that can be done, it's already done. Eventually, we're going to have to have it sanded down and resealed. 

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I like the floor; however when it came out that some Lumber Liquidator floors contain high levels of formaldehyde, I called the Customer Care number provided to check.  Even though I had the name of the floor, the person refused to tell me because my contractor made the purchase. Rather than being helpful, she told me I'd have to have him call. Anyone whose worked with contractors knows this is ridiculous.  This is not Lumber Liquidators being transparent and genuine about addressing the issue. This is about Lumber Liquidators being evasive and requiring customers to jump through hoops just to get an answer to a question that they absolutely should be happily providing.  What if I was a new customer and wanted to know if the floor I was selecting was one of the floors - I'm sure they would tell me if I was a prospective customer, but once you've purchased the floor, they clearly don't want to deal with this.  
Can anyone on this board answer my questions since LL cannot:  St. James Collection, Toasted Chicory, 12 mm. The box says Made in China.
I will start trying to track down my contractor but just want everyone to know my experience in how LL is dealing with this issue.

The floors are beautiful, We love them. Very high quality. Great deals! I would use them if I need to.

To summarize, the product was defective and lumber liquidators has yet to provide assurances as to how this problem will be addressed. After letting the wood acclimate for two weeks, a licensed professional installer began instillation to discover warping of around 10% of the product. The wood was kept in a moisture free and elevated environment, as per wood flooring guidelines. We received additional material from lumber liquidators, but this too contained warped planks, but provided enough material despite added wastage to complete the project. Several weeks after install the polyurethane coating on the installed flooring began cracking. The problem is systemic and spreading, and will likely require at the best resurfacing of the entire 1410 sq ft, and at the worst the replacement of the entire flooring material. Lumber liquidators has yet to guarantee a full refund and have been difficult to contact throughout this process. In addition Mike the manager of customer care for LL has yet to return phone calls regarding this matter. This home is a brand new construction with defective flooring throughout...in essence ruining a home my girlfriend and i have had spent countless hours and huge financial resources having built. I have never been so dissatisfied with a company and their product in my life. Please help us Angie! C and H

They were very knowledgeable and very helpful. They gave me a good guidance. I felt comfortable with the information they gave me.

I bought my wood from them, but did not have them do the install. I did speak with them in depth about the options and the process. If you go there, Derrick and Ariel are very knowledgeable and helpful. I got a pretty good deal on the oak. The quality was pretty good. Lumber liquidators is 10 times better than the big box stores or even the local independent flooring places in my neighborhood. The only negative is the store was almost always busy, so you need to be patient. The staff is friendly from the sales to the guys loading the cars.

The purchase went great, the product was received when promised and the quality was as anticipated. I had some problems with the company that Lumber Liquidators referred me to for the installation, Robert's Hardwood Flooring, namely due to the fact that the gentlemen that actually performed the installation had difficulty communicating with me. They did not understand me and I did not understand them. However, the owner of the company was responsive and addressed my concerns. The work was generally acceptable and I will definitely be returning to Lumber Liquidators for hardwood flooring for other rooms in my house.

They did a great job for a reasonable price. There was a special going on so I only had to pay for the wood, and not the disposal of the carpet.

Everything went great. They did a real good job. They were the cheapest. When we went to pick the wood out, they had sales going on, so the price was really reasonable.

They had their installers do the hardwood flooring. They were great because many times I went in there saying my wife does not like this or that. I told my wife that she was going to like the flooring and that we should have bought everything they had to do the entire house and she said no, no. The next thing I know is that she loved it and wanted to do the rest of the house and now they don't carry it. They are about whatever they have in the warehouse.

They arrived on time and went efficiently about their work. They cleaned up after themselves and the finished work was beautiful. They answered all my silly questions as well. The price was fair also.

Robert's did a great job on my floors. They were courteous and clean, and I will definitely use their services in the near future.

They did a great job. The price was great and the results are beautiful. I plan on using their services again.

They were good. They were punctual and easy to work with. The main person was a friend of a friend. We weren’t happy with their quality, though. We did not use them as we liked another company better.

They wer every helpfu in the store, however I order my wood, and it never came in. I had to end up getting another product. I had to drive out to the store befre they realized it hadn't come in so it was a waste of time. The price was amazing. The installation was good. They sent out 2 separte installers and the job is yet to be completed because they did not have all the materials they needed to finish.

They were very good. They showed up on time and they finished right when they said they would.

good experience, good value. After getting an extremely high and unreasonable quote from a highly recommended contractor, we began to investigate alternative ways to have several rooms of carpet replaced with hardwood. Lumber Liquidators offered good service, competitive pricing, and had a contractor who was able to handle the estimating and installation. a good experience.

I knew what I wanted and it was a question of matching the wood. I called up and told them what I needed. He told us the price, which was very competitive. They recommended a subcontractor who handled all the negotiations on their behalf. They are great on price, but I feel they are more order takers rather than there to help make decisions.

YOU CAN GET A QUALITY PRODUCT AT A MORE REASONABLE PRICE WITH THIS COMPANY. I WAS VERY HAPPY AND IMPRESSED WITH THE WORK DONE AND WITH THE FINISHED FLOORS. I WOULD RECOMMEND THEM TO ANYONE. I WOULD HIRE THIS COMPANY AGAIN AND I ACTUALLY PLAN TO SOON.