CroppMetcalfe

Avoid at all cost. Don't even get HomeServe home warranty cuz that's what they use. They came and fixed the leak by replacing the toilet ring/rubber. During the process, they caused a leak between the toilet tank and toilet bowl and refused to take responsibility saying they didn't touch the toilet tank. They actually did. I watched them when they used a water suction vaccuum to get dry out the tank. Also they had to unscrew the bolts connecting the tank and the toilet seat. When putting those bolts back they didn't do it right and the leak is where the bolts connecting them. Yet they said they didn't touch it. Wow. We are currently looking at actions (perhaps a small court claim) that we can take against them. Just found I can file a complaint on Department of Professional and Occupational Regulation which is where all the licenses are granted. Perhaps contact City rep too. Im going to wait and see if this gets resolved first.

That was very good, professional, friendly and called to let me know when they will come and arrived on time.

They have been reliable and professional. We would recommend them and will continue to use them.

I have used CroppMetcalfe several times for yearly servicing and minor issues for the last few years. Though the fees for these visits were always high, I felt neutral about the quality of service. My current opinion has drastically declined after unprofessional and unknowledgeable work offered by Crop Metcalf technicians recently. Though I paid for a “comprehensive diagnostic assessment” twice on different visits within weeks and paid for many billed hours of service, the HVAC issue was never diagnosed. I paid for unnecessary parts and was told that they could not fix my eight-year-old HVAC system installed by CroppMetcalfe and told it needed to be replaced for a new unit. I called in a new HVAC company and the problem was identified in one visit with significant savings to me by not following CroppMetcalf’s advice. It was obvious that the technician had insufficient knowledge to deal with the issue. I called CroppMetcalfe management about the service and charges. They stated that it was my responsibility when requesting service to ask for a senior technician in the future, as their team members have different levels of skill as opposed to everyone should be able to handle all problems. They refused to reimburse their billed charges and offered no apology for the charges or inferior service.

Service was good BUT really over charged. I was charged over $600 to replace garbage disposal. It took less than 30 minutes to do the job. I asked for a itemized break down of charges from plumber but was told they could not provide one. I looked up the cost of disposal and found it cost less than $150.00. So than means they charged about $450.00 for labor. I sent a review to CroppMetcalfe but never heard back from them. I just would like to know the break down of the charges.

Quickly diagnosed and repaired the problem within one hour.

Great! Of all of the quotes I received, CroppMetcalfe was the most expensive but offered the best quality products, work, and, most importantly, offered the best solutions to a less than ideal set-up. The utility closet where the handler is located is shared with a large water heater. The configuration made it impossible to access the handler. Other companies suggested cutting panels in walls (which would have required additional drywall/carpentry work) or changing an additional $1k to move the water heater. CropMetcalfe looked at the whole problem and identified that the large water heater was 17 years old and could be replaced with a new lowboy water heater that solved multiple issues with the space. At the end of the day I paid a little more for higher-quality work, new HVAC and water heater - it was completely worth it!!!

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We've been very happy with them. It's a fairly big company. We have a service contract with them. Our neighbors feel it's too expensive, we think it's worth it. We think it's well worth it, because it's a service call. I don't think it's outrageous. Other people don't want to pay for a service contract, they just want to call a company to come out and do it. We don't operate like that. We pay the service contract every summer. We pay the whole year ahead of time. It's about $400 a year. We wouldn't be with them if we weren't happy. We've been with them 45 years. What they do when they come is worth $200 a season. For what they do and the time it takes them, I think it's well worth it. Of course everyone wants it for free, but you have to pay people. I think it's very good. They are excellent.

It was fairly easy to communicate with them, and easy to schedule. It was I guess I'm satisfied by the service. I am not blown away by it. It was fine. The mosquito's are bad by us, and its hard to get rid of them all obviously. They could have done more than spraying, but that is all they do is spray. It was fine. They were pretty easy to talk to, but I wished they would have done a little bit more. They were pretty punctual. I didn't have to micromanage them. I would use them again, but my husband might not. I think they just need to do a better job on tailoring the treatment to the landscape. We have a small yard with a lot of bamboo in the back. To get rid of the mosquitoes, they could done the mosquito junk in the gutters, and they don't do that. They do spraying. A neighbor has standing water, and it does no good to get the spraying. I would say better inspection, and planning of treatments.

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We have an annual contract with them. We've been with them over 20 or 25 years and they've maintained our air conditioning equipment. They are excellent.

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I keep going back to them because they are really really good.

One technician to service the unit and it takes about 30 minutes and they do the work on time.

All A's across the board.

I'd give them an A overall and all the individual categories. We've used them for multiple years and they do a very good job.  Occasionally they have discounts too.

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I have a contract with CroppMetcalfe. I've had them for 20 years. I'm not too happy with them right now. They've done other things that worked. So, I guess I would recommend them. They could have fixed it to work. I found somebody else who replaced it. I'm not sure what I want to do about this contract.