About us
Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
41% | ||
41% | ||
6% | ||
0% | ||
12% |
Filter reviews by service
The following Monday at 9:10 a.m., the delivery company called my house while I was at work, and stated that they were there, waited 15 minutes and left. I called the delivery company at 9:45 a.m. and explained that this delivery did not proceed in the manner that I had discussed with the salesman - and which he had agreed (i.e. they should have called my work number as well - 1 hour in advance of their arrival). The delivery company representative's reaction was one of ambivalence. I told the rep. that I was considering cancelling my order.
At 10:45, Mary from the delivery company called. She apologized for the mistake and asked if it would be okay if she scheduled me for Wednesday or Thursday of the same week - with the 1 hour in advance phone call. I agreed to give Best Buy another chance based upon the words and commitment of Mary as she attempted to resolve my issue.
By Thursday, I had received no phone calls nor deliveries despite my conversation with Mary on Monday. On Thursday afternoon, I went to the store to speak to the manager about these events - and was told that there was no delivery order on record with shipping company (thanks, Mary!). So, the manager, Michele D., met with me, left to talk to the shipping company and returned about 15 minutes later. She asked me to give them one more chance. Michele stated that the delivery company would call me that evening and give me a 2 hour window for delivery on Friday. I asked for money off of the price - after setting aside 3 days that week for this delivery to only be disappointed. Michele agreed to take off $50 and I agreed to give Best Buy one last chance.
By Friday morning, there had been no phone call and I had had it with Best Buy. I called and asked to speak to the manager. Woman who answered took my name and attempted to locate Michele. She returned to the phone and curtly stated, "Michele is busy, you'll have to call back later." The tone was rude and hostile towards me.
Michele, however, did call me back within 5 minutes. We mutually agreed to cancel my order - and Michele told me that she would take care of that for me so that I would not have to return to the store. I was grateful for that one, small, positive gesture from this company. Of course, I am still waiting for the refund to post on my credit card yet, so I should withhold judgement on even that compliment.
So, in a nutshell, the Best Buy in Bel Air, Maryland does not have its act together. As an organization, Best Buy does not honor the commitments that it makes to the customer, seems completely powerless when it comes to working with their shipping company and ultimately cannot guarantee delivery of their products. Lastly, while I appreciated the manager's attempt to get the television to me, there was no other concrete effort at service recovery made. She was glad to be rid of me and cancel the order - when a good manager should have offered something tangible as a token or gesture of apology (gift card, for example). After all, I made myself available 4 days this week for a television delivery that never happened - due to this company's inability to follow an agreement made with me...and she personally asked for 1 more chance and could not come through for me. I will never again shop at Best Buy and would urge others to consider alternative stores. They simply do not deserve your time nor your hard earned money.
In closing, I drove to a local Target on Friday (the day that I cancelled with Best Buy), found the same television, had them price match it, purchased, brought it home myself and installed it that evening. And at the end of the day, I was kicking myself for ever doing business with this big box store which is severely lacking in customer service (or caring for the customer, for that matter).
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.