"Dear [Member Name Removed], Thank you for bringing your concerns to our attention. We understand how disappointing it can be to face issues with your steam boiler, and we apologize for any inconvenience you've experienced. Following your service call, our technicians conducted a thorough examination and identified several areas requiring attention, including a malfunctioning front valve, corrosion in the piping, an overfeeding water feed control, and a leaking relief valve. We appreciate your patience as we worked to diagnose these complex issues. We realize that the cost associated with repairing or replacing a system of this nature can be unexpected and understand your frustration. Our goal is to provide you with the most efficient and cost-effective solutions tailored to your home's specific needs. We've offered a detailed repair quote, and if you haven't received it, please let us know so we can resend it immediately. Your satisfaction is our top priority, and we're here to address any further questions or concerns you may have. I'm personally available for a direct conversation; feel free to reach out to me at 443-350-0174 at your convenience. Thank you for choosing Aire Serv Heating and Air. We value your trust and look forward to resolving this matter to your satisfaction. Warm regards, Sarah B. Manager, Aire Serv Heating and Air"

"Dear [Member Name Removed] Thank you so much for your 5-star review and for taking the time to share your experience with us. We are thrilled to hear that you were satisfied with the heating & A/C services we provided. Our team works hard to deliver high-quality service, and we're glad to see that reflected in your visit. Should you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future! Sincerely, Sarah B. Aire Serv Heating and Air"