VERIZON

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It's one of those deals that depends on how much you want to spend, whether you want to do the premium channels or not. I have all of it. It could be cheaper if I wanted less.

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It is terrible. It is just that I work for the church and it is slow. We upgraded the box and everything and it is still slow.

You cannot use it well here. They could get more satellite for this area.

It is about $300 a month. They could lower the prices. I would say, they have fast internet but the prices suck.

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I had Verizon before I left to go overseas.  The reason I chose Verizon is because I like the coverage area that they have. I had a different service at the time and I could not get coverage inside the house so I'd have to go outside. My sister had Verizon and she was able to get coverage inside the house so that's what had me switch to Verizon.

Everything works fine. they charge to much and I've been told many times an initial price  for services only to have it increased later. I had some successes with getting the initial price. Often I must speak to different people. I've been helped by agents with services often but their hands get tied by corporate managers. If it was not for the contract I would drop the cable service however. They give occasional free weekends of the premium channels. I once was given free premium channels because I had proof (the initial email detailing my original service. They could not locate this email when they searched thier records. Only when I produced the details of the email. So keep all correspondence from them.)  they lowered my internet speed and continued to charge me for the higher speed. they do pressure to up grade internet speed and their cable groupings are so you'll still spend a lot if you choose their smaller groupings. Good repair service & locations for returns. To expensive.

Their customer service was reasonably good.

So far so good. We've been customers for a little over a year into our two-year contract. I had a problem with the phone service once and the technician was very responsive. He arrived the next day. In addition, aside from power outages we have never had any down time with any of our services. I just wish they offered the NFL Sunday Ticket.

My experience with them has been okay. It usually works okay. It was certainly tremendously better than Cox which we had way back when. That is why we switched. I think the usual thing when you go to on demand there is nothing there. Sometimes it goes out, but they get it back on fairly shortly. So, it is not a long period of time. The internet is pretty good as far as downloading things on the speed it does it. We have been fairly pleased. I do not remember the amount we pay, but I just wish it was not as high as it was. The quality of their service has been pretty good.

All reception problems and computer internet were corrected/improved and service much improved over all.
Both techs were very knowledgeable and professional in dealing with me and the problems.

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Have had the three services since July 2013. Lost service for about four or five hours on one day during that period. Outage was caused by a construction crew that cut an underground cable in the neighbourhood. Verizon was fast to respond and fixed the problem quickly.
The installation technician performed his work professionally and quickly. As a retired RF engineer I can attest to the quality of work done. As an amateur radio operator, I routinely operate a 100 watt radio transmitter within several feet of the FiOS junction box in my house (the point where the FiOS cable feeds an analog/digital interface) with no interference to or from the FiOS television/telephone/Internet service.

He was a lot later than he told us to expect but once he was here, he immediately diagnosed the problem and fixed it in less than 30 minutes.

It was a pretty long process involving multiple resets that were done remotely. There was no explanation about the service failure.

It works great but I think $80 per month is expensive.

Lousy service, lousy person providing the service no person to whom one can give feedback except operators and no way to reach executives who are the decision makers to change the service. Long wait time on the phone, rude phone operators. The worst service ever.

Often slow uploads and downloads. Frequent degradation of service. Need to reboot router often.

Verizon Interactions July 11-17, 2014
7/11/14
·       9:16 am. (2 minutes) My mother calls me from a pay phone to tell me her phone service and internet were out. I reminded her that she had a cell phone that she could have used to call me. I asked her to go home, try her land line again, then call me.
·       9:19 am. (20 seconds) Mom called to say that all three Verizon services weren?t working.
·       9:21 am. (call disconnected after 2 minutes) Tried to call Verizon.
·       9:30 am. (31 minutes) Called Verizon and spoke with someone in tech support. The guy was nice, but offered a visit on July 15. I told him that my mother was elderly and had a Home Health system (?I?ve fallen and can?t get up?) that couldn?t
work without a landline telephone. He said she qualified for medical need and would receive priority service, which meant that her repair would be made within 24 hours. Then he said she was on the schedule for the next day, July 12, between
8 am and 5 pm. I noted that 24 hours would have been service by approximately 10 am, not by 5 pm. He said that that was all he could do.
·      10:03 am. Received a text message from Verizon saying that ?A ticket has been created & will be resolved on 7/12 by 5 pm.?
7/12/14

·       ~8:30 am. Mom received a call from a tech who told her he would see her that afternoon.
·       8:36 am. Received text ?Your Verizon repair is scheduled today by 5pm.?
·       8:52 am. (2 minutes) Mom called to say she had received a call saying that the repair techn would come that afternoon.
·       12:00 pm. Received pre-recorded message saying that a repair would be made by 5:00 pm.
·       4:30 pm. Called Mom to see if she had heard from Verizon. She had not.
·       4:40 pm. (20 minutes) Called Verizon & spoke with Elaine, ID 647444. She said there were 2 jobs ahead of Mom, but assured me that the tech would be there THAT DAY. She spoke with supervisor Eric, who had communicate with dispatch.
·       7:30 pm. (64 minutes) Called to see when the tech was coming. Spoke with Devaughn in billing, who hassled me about discussing my mother?s account with me. He was extraordinarily unhelpful and obstructive. Devaughn finally said he was
transferring me to tech support, but transferred me to a different person in billing, Kisha, who put me through to tech support. Spoke with Freddy who said my mother didn?t have an appointment until the next day! I told him no one had called to tell us this and told him about the communications we had had with Verizon. He acted like he didn?t believe that could be true. He said my mother?s ?medical need? status had been changed and she was no longer a priority. Asked for a supervisor and finally spoke with from Brandon, ID Z523255. He was ?apologetic? but no help, since the dispatch center closed at 5
pm, and he couldn?t get any information. All he could do was tell me that my mother was on the schedule for the next day between 8 am-5 pm. He implied but expressly did not promise that she would get some priority in the schedule
because that service call that had been scheduled for 7/11 had been moved to 7/12. Brandon expressly said he was not allowed to give me the name of his supervisor. Asked him to write a note in the file about how unhappy I was with
the service while I was still on the phone with him, and he paused, apparently writing a note. Asked him to read the note back to me, and he did. Asked him to make a few minor word changes, and he agreed to do so, again taking some time
during the call. [I later discovered no note was written!]
7/13/14
·       7:38 am. (27 minutes) Called Verizon and spoke with Kathryn, ID Z635097. Asked for tech support. Put on hold and eventually spoke with Sandra, ID Z664569. Not helpful. She would not give me anything more specific than 8 am to 5 pm on 7/13. Asked to speak with a supervisor. Spoke with Daniel, ID Z068265, who said Mom was the 3rd customer on schedule, and someone would be there by noon. Asked him if she could be moved up on the schedule since she had been ignored the day before AND no one had called about the change. Daniel said he would try. I was put on hold again, and Daniel said my mother was now the 2nd person on the schedule! Asked him if there was any way I could reach him if there was a problem, and he said no, but OFFERED TO CHECK ON THE TICKET STATUS throughout the day and WOULD CALL ME WHEN
HE SAW SOMEONE WAS TAKING CARE OF THE TICKET! Never heard from Daniel again. Everything he told me was a lie.
·       11:09 am. (54 minutes) Spoke with Darius, ID Z523361 & asked for tech support. Spoke with Robert, ID Z740577. He would only say that my mother was scheduled for service between 3:00 and 4:00 pm. I asked him to look for a note from Daniel regarding my earlier call that day. Robert couldn?t find a note from Daniel! Asked to speak with a supervisor. Long period on hold, then Robert suggested that I hang up and have the supervisor call me when the supervisor was free. I said that I had been lied to so many times that I didn?t believe him when he said the supervisor would call me. I was put on hold again, and finally spoke with Victor, ID Z490232, a tech supervisor who reluctantly contacted dispatch again, (after revealing that the only way he or anyone else could communicate with them was via CHAT!) and said the response he receive from dispatch was ?by 5 pm.?
·       2:39 pm. (27 seconds) Received a call from a tech named Kevin who said he would be at my mother?s house in an hour. Asked for his ID number and he hung up.
·      3:32 pm. Received text message ?A Verizon tech has been assigned to work on your repair request.? 
·       3:53 pm. Received text message from Verizon ?Your Verizon repair request is closed.? Called Mom who said service had been restored. The tech?s name was Cory, ID TJ3. She had asked tech for a six-digit number; the tech said he didn?t have one (Imagine, a 3-digit number ID system for employees ? even a subgroup of employees ? at a company as big as Verizon!) He apologized for not coming yesterday and said that additional calls kept getting put on his schedule ? apparently calls for
people who were more important than my mother.
7/14/14-7/17/14
·       ~2 pm. Sent email to Nancy B. Clark, ?Senior Vice President - Operational Excellence - Verizon.? Found her name on
Verizon?s website at http://about.verizon.com/leadership/corporate-executives/ Sent through a ?contact Nancy B. Clark? link.
·      The ensuing email and phone exchange with Ms. Debbie Blong, 855-319-5955 x 4440620 was as dissatisfying as the exchanges I had had with other Verizon staff. I ended up receiving a $50 credit, but none of the o