VERIZON

I think that it is expensive. I think the quality is okay. They are all big corporations and I have never been satisfied with other competitors either. I have not used their (repair) services since I subscribed. I have not had any problems with them. They are okay. I did not have an issue with their professionalism. I think all of the major competitors are all the same.

 I waited all the rest of the day but no service was ever activated. Contacted Verizon customer support without any positive result. Was promised call backs multiple times by 6 different agents over 6 days and never once received one. 6 days later I am still without internet service, and still being told "tomorrow" .  It is totally abysmal that a company can act this way and still be in service.   I asked for a manager's contact information multiple times and was told that that information can't be given out.  So there is no accountability whatsoever and customer service can tell you whatever they want.

I can't in good conscience not let others know how appallingly poor the service is and how frustrating their customer care is. 

As of 11/16 I still don't a working internet connection and still have not received any of the promised call backs or repair updates.  Every time I contact their HSI support staff, I have to start at the beginning as if they aren't actually recording any of it in my account record even though they say they are.  Unbelievably shoddy.