Approved Pro
Universal Windows Direct of Baltimore
3-5 New Window Installation, 6+ Room New Window Service,
About us
Universal Windows Direct was founded in April of 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve.
Business highlights
23 years of experience
Services we offer
New Windows, Window Installation
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.350 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 18% | ||
| 2% | ||
| 2% | ||
| 8% |
Filter reviews by service
Showing 1-25 of 50 reviews
Charles J.
Nov 2024
Universal Windows direct Baltimore The service promised (Window Install) was to be completed by 26 September 2024 and the service hasn't been completed/delivered. I was misquoted my window installation completion date and was not informed of a charge order, which delayed my window install for 2 months, per management. Donâ t believe salesperson (Josh) is still with the company, because I asked for a return call from him to explain what was the issue with my delivery date. The return call never happened. Get all conversation agreed upon in writing and verified it's correctness. Do not rely on their contract to cover the verbal agreement made between you and the salesperson. As they will continue to reference their contract as their guide for all non deliveries, and any other issues that may occur. Universal windows will disregard the agreement that was stated between you and the salesperson, which I relied on the salesperson to note my concerns. That wasn't done and my explanation didnâ t matter when talking with Universal Windowsâ Management. My delievery date was very important to me because I was to be on Intâ l travel the end of September 2024. Work/order hasnâ t been completed yet (11 November 2024). As a veteran, I expected a lot more.
Charles J.
Nov 2024
The and service promised (Window Install) was to be completed by 26 September 2024 and the service has not yet been completed/delivered. I was misquoted my window installation completion date and was not informed of a charge order, which delayed my window install for 2 months, per management. Donâ t believe salesperson (Josh) is still with the company, because I asked for a return call from him to explain what was the issue with my delivery date. The return call never happened. Get all conversation agreed upon in writing and verified it's correctness. Do not rely on their contract to cover the verbal agreement about statements agreed upon between you and the salesperson. As they will continue to reference their contract as their guide for all non deliveries, disregard the agreement that was started between you and the salesperson, which I relied on the salesperson to note my concerns. That wasn't done and my explanation didnâ t matter when talking with Universal windshield Management. My delievery date was very important because I was to be on Intâ l travel the end of September 2024. Work/order hasnâ t been completed yet (11 November 2024).
Anita B.
Oct 2022
I signed this contract in May and put $1,000 down. It is now October and cold with no word during the 4 months of what the hold up was. Finally, I get a call in mid-October with an installation appointment. 2 days later, I get a call saying my installation is canceled because their contractor quit and we can not reschedule until they hire a new one. DO NOT SIGN ON WITH THIS COMPANY.
Pete P.
Jan 2022
Great job. They got windows installed in 1 day and were 3 weeks ahead of the scheduled time . The installers were amazing to deal with even cleaned up the mess I made tearing stone off the front of house to get bay window out. I will be using them for install on front door and sliding patio door, great company to work with and are local
Response from Universal Windows Direct of Baltimore
"Hello, Pete. We really appreciate you taking the time out to share your experience with us and thank you for trusting us with your home improvement project!^JD"
Earl M.
Jan 2022
Make sure when your windows are measured, that you request and installation professional and the measurement individual to come together to measure your windows. Because if there is an error in measurements the delay will not be compensated for the time you need to adjust your work schedule, if you work and need to be home during the install. I had to take off two days and another one for an upcoming window that was miss measured. Excellent quality of Windows however and excellent installation professionals.
Response from Universal Windows Direct of Baltimore
"Hi, Earl. Your feedback is highly appreciated. Thank you for the review!"
Paige L.
Jan 2022
None
Response from Universal Windows Direct of Baltimore
"Hello, Paige. Thank you for the 5-star review! We truly appreciate it. Please do not hesitate to reach out if you need anything!^JD."
Amie P.
Jan 2022
Very pleased
Response from Universal Windows Direct of Baltimore
"Thank you so much for your kind words, Amie. We really appreciate you taking the time out to share your experience with us. Please do not hesitate to reach out if you need anything!"
Christopher C.
Jan 2022
I would have gave them five stars. but appointment scheduling is a little pushy my windows were not suppose to be in until February. I was forced to change my plans. Instead of paying storage fee at the warehouse. Cleveland area manager has absolutely zero people skills with customer. Sale man was great 5stars. Window measurement was great 5 stars. Installers were great 5 stars. Customer service from manager 0 stars.
Response from Universal Windows Direct of Baltimore
"We appreciate your feedback, Briana. If you would like to discuss your experience further, don't hesitate to reach out to us at [email protected]. We would love the opportunity to resolve any issues."
Bob P.
Dec 2021
This crew showed up on time and got to work. Very friendly and thorough. The install is perfect and they got it done pretty quickly. Canâ t say more about how pleased I am with this group of installers.
Response from Universal Windows Direct of Baltimore
"Hi, Bob. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!"
Heather G.
Oct 2021
I would have given 5 stars but only thing that got me is they were smoking outside while installing the windows so the smell of smoke was coming into my house.
Response from Universal Windows Direct of Baltimore
"Thank you for this feedback, Heather! We truly apologize for this experience and will use this information to internally coach our team to provide a better customer experience going forward. ^JD"
Steve B.
Oct 2021
.
Response from Universal Windows Direct of Baltimore
"Hello, Steve. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!^JD"
Tom N.
Oct 2021
6+ Room New Window Service
They were professional and installed 6 windows in about 6 hours. One window was cracked upon arrival. It was replaced within a month.
Response from Universal Windows Direct of Baltimore
"Hi Tom! We appreciate you taking the time to share your experience with us and we're thrilled we could correct your cracked window in such a quick amount of time! If there's anything else we can assist with, please don't hesitate to reach out.^JD."
Robert B.
Oct 2021
the installers were very respectful and left us with no messes the windows work great very easy to work with I love the safety latches and use them often.
Response from Universal Windows Direct of Baltimore
"Hello, Robert. We really appreciate you taking the time out to share your experience with us and thank you for trusting us with your home improvement project!^JD."
Julian R.
Oct 2021
3-5 New Window Installation
Great work clean
Response from Universal Windows Direct of Baltimore
"Hi, Julian. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!^JD"
Lara W.
Sep 2021
6+ Room New Window Service
The sales person was refreshingly low pressure and the installers were a brother and sister pair who arrived even earlier than they said they would and completed the job quickly! We love the look and quality of the windows and screens. It’s been great to open the windows in cooler, less humid weather and comforting to have the locks that keep the windows from being opened further from the outside. Looking forward to seeing how our utility bills improve this winter!
Response from Universal Windows Direct of Baltimore
"Hi, Lara. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!^JD"
Sylvia J.
Sep 2021
6+ Room New Window Service
I had 11 windows installed and none of them would open. I assumed that **you get what you pay for** but that didnt workout. They are expensive and I am still waiting for the last window replacement.
Response from Universal Windows Direct of Baltimore
"We appreciate your feedback, Sylvia. If you would like to discuss your experience further, don't hesitate to reach out to us at [email protected]. We would love the opportunity to resolve any issues. ^AM"
Allison C.
Aug 2021
The installers were wonderful l! Hard working, kind and professional
Response from Universal Windows Direct of Baltimore
"Hi, Allison. Thank you so much for leaving us a stellar review! ^AM"
Douglas T.
Aug 2021
Took over a year before everything was completed
Response from Universal Windows Direct of Baltimore
"Hi, Douglas. Your feedback is highly appreciated. Thank you for the review! ^AM"
Richard D.
Aug 2021
Excellent work
Response from Universal Windows Direct of Baltimore
"Hi, Richard. Thank you so much for leaving us a stellar review! ^AM."
Eloise L.
Aug 2021
Very professional install. Installers were very respectful.of property. Showed up on time and completed on time
Response from Universal Windows Direct of Baltimore
"Hi, Eloise. We are thrilled to learn that you had a positive experience with us! Please do not hesitate to reach out if you need anything! ^AM."
Loree B.
Jul 2021
6+ Room New Window Service
Installers prompt and courteous
Response from Universal Windows Direct of Baltimore
"Thank you for taking the time to leave a review! ^AM"
Chris M.
Jun 2021
Professional sales rep respected our time, did not use high pressure sales tactics. Installation techs were very professional and experienced.
Response from Universal Windows Direct of Baltimore
"Hi, Chris. Thanks for taking the time to share your positive experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! ^AM."
Marilyn H.
Jun 2021
The installer arrived on time and was professional. Before leaving he explained how the features of the windows and how to adjust the screen.
Response from Universal Windows Direct of Baltimore
"Hi, Marilyn. We appreciate the kind words and are glad we could provide you with a positive experience! Please don't hesitate to reach out if you need anything! - MS."
Debra W.
Jun 2021
They were prompt courteous and professional
Response from Universal Windows Direct of Baltimore
"Hi, Debra. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! - MS"
Joe V.
May 2021
Universal windows delivered as promised. The installers were professional, courteous and thorough, right down to the cleanup. The windows look great and we look forward to functionality and energy savings.
Response from Universal Windows Direct of Baltimore
"Hi, Joe. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! - MS"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Universal Windows Direct of Baltimore is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: 11:00 AM - 5:00 PM
Universal Windows Direct of Baltimore accepts the following forms of payment: CreditCard
Yes, Universal Windows Direct of Baltimore offers free project estimates.
No, Universal Windows Direct of Baltimore does not offer eco-friendly accreditations.
No, Universal Windows Direct of Baltimore does not offer a senior discount.
No, Universal Windows Direct of Baltimore does not offer emergency services.
Yes, Universal Windows Direct of Baltimore offers warranties.