U-Haul International Inc

This was a classic example of Bait and Switch. We made our reservation on line and were prompted to save more by agreeing to do a round trip rather than one way move. Good deal! $49 (plus insurance and tax) for 24 hours' use of a cargo van with 100 free miles. We were given a confirmation number and an on-line link that stated just that and then told us we would be notified which dealership would have the van available the day before. No problem. We got that. We've rented trucks before - usually from dealers affiliated with gas stations, but we didn't worry too much when the dealer was listed as Harford Laundromat. We arrived at the dealer (really a laundromat-liquor store in a pretty sketchy location), confirmation number in hand. The agent couldn't find the reservation and proceeded to offer us the standard rental - 19.95/day and .59/mile. I showed him the on-line confirmation on my phone. He said not all U-Haul computers were the same and it needed to show up on his. I called the 800 number and the representative confirmed the $49 price. The agent still wouldn't accept it. I called the regional office and they also confirmed the price. By this time, 45 minutes had elapsed and we had a move to make. The representative from the regional office tried to call the manager but "the number was busy." The agent at the store tried to call the regional office from his phone, I tried to call from mine, and the phone kept ringing and ringing. Finally we had to agree to the higher price because the day was ticking away and we didn't have any other options. What a way to start a move! We'll never use U-Haul again.