TruGreen Lawn Care - 5815

They were very responsive. They treatment my lawn I had them once and they came right out. Took care of the problem immediately

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Somewhat expensive but punctual and professional.

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I am satisfied with them. I am currently using them. 49.95 for  5 treatments a year. They are comparable with everyone else. They are very professional.

The services are very well, I have had them for years. They are very consistent with the person that does the application. So for several years the same person does the application so that helps. They are reliable, they come when they say they are going to come. You can trust the staff is consistent He has been coming a long time he knows I have a dog. They evaluate your lawn and tell you how to maintain it in between visits. I am satisfied with my lawn if I see some weeds they will come back and reapply.

As you may know TruGreen bought Scotts. I had Scotts for many years. Descent results at a good price. TruGreen has been awful since the change. The first service was 3 weeks later than last year. It is 6 weeks past last years second service and I still haven't received it. I have called 3 times and the customer service is unknowledgeable lip service. I always hung up frustrated. I just cancelled and am paying quite a bit more for a local company. There is a night and day difference in the customer service reps between the 2 companies. I would steer clear from picking TruGreen.

I have used TruGree/Scotts for 7-8 years. The lawn did improve and I was satisfied. If I had questions, I could usually get a rep immediately. That has changed. There is no customer service. I've tried calling and get in queue and they promise a call back. That hasn't happened 3 times. I then emailed customer service starting April 4th. I got 3 service ticket numbers 166450, 1671649, 1676463 between 4/4/17 and 4/18/17. All promised follow up contact. No one contacted me via email or phone. I was trying to find out why my bill had gone up. After 11 days with no contact i've decided to cancel the service for zero response. I can't cancel because I still cannot contact anyone even going through the sales number for new customers. Operating as SCotts this was a good serviced. Operating as TruGreen, there is no service. Deplorable.

This is a follow on comment for the prior review. Since I could not get a response from anyone, I found an email address for Corporate Media Spokesperson on the website. I restated my complaint and asked her to forward to someone responsible for customer service. I told her that I had posted this review on Angies and Pissed Consumer. I got a call from corporate customer service apologizing for the problem. She asked if there was any way to keep me as a customer. Told her no. I told her that I had no confidence that problem was solved and that I didn't want to encounter the same problem nextime. Cancelled MD and GA service.

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They always call before they come out, so I know not what they are going to do necessarily but when they are going to do it.

They actually send people out when I have an issue, like my backyard grass wasn't doing well over the winter, so they scheduled the time and the guy came out and surveyed the yard and we discussed what the issue was and he told me what he thought the problem was and what we could try to do to try to mitigate it. 

They adhere to my one request of me wanting to know when someone is going to come out and be on my property. They always send me a email and leave me a message on my home phone that they are coming out the next day. Weather I am home or not, I know when they will be here. They do a great job. We sign up for a yearly package. We add on additional items throughout the year such as pest control.

I signed up for the service throughout the year. I can add services to it as well. They always send me an email or a message on my phone so that I always know when the are coming out. They do a great job. I have been using them now for 20 years.

They come regularly. I think they need to work on their responsiveness.

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I have no problems with them.  I have been with them for two years now.  I like that they send text messages to let me know when they are going to be around, that is important to me because I tend to cut my grass every weekend.  So if they will not come on a Saturday I have to be prepared to cut the grass.  It?s nice to know ahead of time when they are coming.   

I checked around for prices and they are the most competitive that I can find.   

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