TECHLAB PHOTO IMAGING

"THE MEMBER BROUGHT US SLIDES TO MAKE PRINTS FROM. WE CHARGED HER UP FRONT WHICH IS OUR POLICY FOR ORDERS OVER $100 & ALL PRINTS FROM SLIDES SERVICES. SHE DIDN'T BRING ANY GUIDE PRINTS WITH HER & SHE DID NOT ASK US TO “MATCH” PREVIOUS MATERIAL. I USE QUOTES WITH MATCH BECAUSE THERE IS NO SUCH THING AS MATCHING A GUIDE DUE TO MANY FACTORS (TOO MANY TO LIST). BRINGING GUIDES IS NOT REQUIRED, BUT I MENTION THIS BECAUSE SHE BROUGHT TWO IN LATER AFTER THE WORK WAS DONE TO SHOW US WHAT SHE THOUGHT THE WORK SHOULD LOOK LIKE. ORIGINAL SMALLER WORK WAS DONE AT A DIFFERENT LAB WITH DIFFERENT EQUIPMENT & PROCESS. WHEN SHE RETURNED, OUR LAB MANAGER SPOKE WITH HER AND LOOKED AT THE WORK. THE WORK SHE BROUGHT IN WAS NOT AS CLEAR AND DETAILED AS WHAT WE HAD DONE, BUT SHE SAID “I DON’T CARE ABOUT THE CLARITY OR DETAIL, I CARE ABOUT THE COLOR.” THIS WAS NOT MENTIONED DURING ORDERING BUT THOSE ARE USUALLY THINGS CUSTOMERS CARE ABOUT. OUR LAB MANAGER, IN HER PROFESSIONAL OPINION (ALMOST 20 YEARS EXPERIENCE, 8 AT THIS LAB) THOUGHT THE ITEMS WERE OF EXCELLENT CLARITY, DETAIL AND COLOR, WITH THE EXCEPTION OF ONE, WHICH SHE OFFERED TO REPRINT AT NO CHARGE. SHE “WOULD NOT BE APPEASED BY ANYTHING LESS THAN A FULL REFUND” AND TOOK THE WORK WITH HER. OUR REFUND/EXCHANGE POLICY HAS NOT CHANGED SINCE 03/07 & HAS BEEN ON THE FRONT COUNTER BY THE REGISTER SINCE THEN. THESE ARE NOT LIES - I HAVE A PICTURE OF THE LAST TIME THE DOCUMENT WAS MODIFIED. MGR. & STORE ARE RESPECTED & HAVE CUSTOMERS AROUND STATE."