RELIABLE CARPET SVC

Reliable was recommended through Jenny's cleaning and they were very responsive.  They accomodated my tight schedule and showed up on time. The job was completed in 30 min. I thought the price was a bit high for 2 rooms and a staircase but it seems to be on par with other services.

Not a pleasant encounter. They quoted $65 over the phone knowing what they had to do, i.e., clean one room with pet stains. They agreed. However, the first words out their mouth as the walked in the door was it'll cost $100 to get rid of the stains. I refused to pay any more since I told the owner over the phone exactly what I wanted done--and he quoted $65. Now they say well that was just an estimate and they won't know until they see the carpet that's fair except the owner never said any of that when he said $65. They low-balled me to get in the house and then jacked up the price. Sleazy guys-won't call then again.

Two workers arrived to steam clean the steps and basement carpet. They moved our furniture and replaced it when they were done. They pretreated our stains. They suggested we not walk on the carpet or steps for 24 hours, so they set up a fan to help blow dry faster.

RELIABLE ARRIVED ON TIME. THEY MOVED ALL THE FURNITURE. THEY PRE-TREATED MY CARPET FOR STAINS AND WENT TO WORK. THEY SPENT EXTRA TIME ON THE HIGH TRAFFIC AREAS AND STAINS. THEY ALSO SCOTCH GUARDED MY CARPETS SO MY PARTY WOULD NOT CREATE ADDITIONAL STAINS. THE CARPET LOOKED BEAUTIFUL WHEN THEY WERE DONE.