Pinnacle Energy Inc

We had a bunch or our roof shingles blown off during the high winds on Friday March 2. Saturday I called 4 roofing contractors to make appointments for repair bids. I got 4 different answering services and left messages with them. Carlo called me back quickly and set up an appointment to come over later that day to look at the project. He told us they would replace the roof by the end of the week. His roofing foreman kept us informed to the status of material delivery and let me know when they would start the job. The crew showed up promptly at the scheduled time and did a great job, the roof looks great. I have had a few roofs replaced and am used to seeing a bunch of trash left behind in the shrubs and on the lawn. I was pleasantly surprised that there was no trash. Pinnacle Energy was there for us when we needed an emergency repair. Carlo is very professional and delivered on everything that he said they would do. I highly recommend them. I did hear from the other local roofers, one of them could get an estimator out on Monday for an estimate, Monday March 12. Tom Elam

unknown

The experience with Pinnacle Energy was excellent from start to finish. The team kept us on the loop the whole time. An estimator came to our home twice, first as an intro and second to finalize the contract, and provided a full estimate which was guaranteed for 1 full year. The price was quite reasonable for the amount of material and work done (< 15K). They were extremely knowledgeable and provided details on specifics for both the materials and installation. This was particularly appreciated since our windows were extremely difficult to measure and build (we have cathedral ceilings of ~20 feet in height). Still, the company got the construction order done in < 2 months and had the windows installed on a single day -- which was quite impressive considering how large and heavy they were. The best part is the overall quality of the Pinnacle Energy windows. Unlike the dual pane windows that we have upstairs, you can really tell the marked difference in quality and overall construction (e.g., PVC vs Metal fittings).

They did a great job. The way they handled the entire situation was great. They took care of the debris and combed the yard meticulously to make sure there was no metal left behind. Overall, just great service!

Pinnacle Energy is a top notch business. They were very professional and competitively priced. I would only use Pinnacle!

After a great sales pitch, I hired Pinnacle Energy to install a new roof on my 17 year old home (June 24, 2013). From the street view, the roof looked great, so I hired Pinnacle to install all new windows (a few of my windows were drafty, but it didn't make sense to replace only the few). The new windows were custom, so they arrived and were installed on February 8, 2014 (right before the worst of the historical winter). The nights were very cold and all of the new windows had an obvious draft (so much so that the curtains moved). I called Pinnacle the next morning and it took them more than a month (March 11) to send someone to install the and quot;tabsand quot; that should have been installed with the new windows. Needless to say, my home was freezing every night since ALL of the windows were drafty; much more drafty than my old windows. When the technician finally showed up to insert the tabs, he only had enough for 3 windows. He told me that he would be back to complete the rest, but after multiple calls to Pinnacle, that took almost another month for someone to show up. When the and quot;newand quot; person showed up to insert the tabs (that took about 5 seconds, per tab), he completed all but one window. In the meantime, my custom storm door arrived and the technician installed it on April 9 (Pinnacle told me that the storm door guy would also install the last window tab, but the technician told me that he wasn’t aware of that, so he did not have a tab with him). The door was installed and and quot;lookedand quot; great, but the technician hammered a nail in the top of the frame and hooked the door spring to it. That caused the door spring to and quot;twangand quot; when you open the door and, since the spring was just hooked onto the nail, I feared that the spring would snap off of the door. When I called Pinnacle AGAIN about the single window draft and the door spring, I was told that they would send someone out to fix both. I had to call Pinnacle again to remind them of this service. They told me that they would have to schedule me far off, unless I allowed them to perform the fixes during their normal working hours. Since I had waited long enough, I took off work to meet the technician on May 12. Instead of the technician who was assigned to fix both issues (named and quot;Westand quot;), Pinnacle sent his son, who pulled a window tab out of his pocket and installed it in 15 seconds. Then he told me that he had to take a picture of the “nail and spring” problem to send to his dad. Since then (May 12), I have not heard back from Pinnacle about fixing my storm door (I suppose they are waiting for me to call them again). Needless to say, I am LIVID. I paid Pinnacle Energy in full after each installation (no discounts, no installments). I WOULD NEVER EVER USE THIS COMPANY AGAIN, and I would not recommend them to my enemy.

.

The salesman was very knowledgeable and friendly. He answered all of our questions and made sure we were aware of everything that was to happen.
The roofers arrived on time. They covered all the shrubs and porches to prevent damage and helped remove the covers when we had to go in and out of the house. Work was steady and they managed to complete the job in one day.
The salesman came back and walked us through the property to ensure that we were satisfied. He called several days later to get our opinion of the job.
I am very pleased with the work performed and will definitely call on Pinnacle to do work in the future.

The work was completed within one day. When we noticed some things we wanted changed, Carlo, the owner, worked with us directly to insure everything was completed quickly and to our satisfaction. The workers were back out within just a couple of days to make the changes.

.The installation of the windows was seamless and professional as scheduled. The finished job looks good. . A trouble some palladin window turned out to be a work of art. My problemi is that I suspect the management and installers must be two different companies. First I am certain I was sold a and quot;bill of goods and quot; about the ability of the windows to insulate against solar heat. I was given an impressive demonstration as to how a sample window pane would block the rays from a high intensity heat lamp.This played a major roll in my decision. The installed product obviously dosn't match the demonstration. Repeated attempts to get members of the management to repeat the test with the energy lamp were promised but never followed up. I was several times promised a manufacturerand quot;s warranty as well as documentation for an energy tax deduction which have also gone without a response. In balance I would not recommend this firm

Excellent work. Workers were professional, clean, and timely. And the windows are efficient and already saving us money on our BGE bill.

I bought a house built during the and quot;boomand quot; in 2003 and a lot of the original builder's work was shoddy, particularly the low-quality windows and doors. It's a 4-story townhouse in the heart of downtown, so our two big concerns were energy, since we could never seem to keep the top level cool in the summer, and noise from surrounding bars and streets. We met with four window companies, including Pella, and decided on Pinnacle because of the combination of the high quality Gorell Armor Glass Plus windows (50-year guarantte!) and reasonable price. We chose these windows over the more standard triple-pane offered by a lot of other companies because the design is better for noise reduction.

It was a big job, including replacing a very inaccessible 4th story loft window that's 16-feet-up from the inside and required scaffolding. . The work was done promptly and respectfully. The windows and doors installed look great and made such a big difference, it's almost like we have a new house - it's so much more quiet and peaceful inside, and the temperature is much more uniform throughout. We've also seen some savings in our energy bills.

A few years after the original window install, we had problems with a poorly built dormer (the same 4th story loft one described above). This was a tricky problem, and both my roofer and Pinnacle agreed that the problem was NOT due to the windows, but instead due to faulty construction and waterproofing during the and quot;boom,and quot; a missing gutter, and hurricane damage. Pinnacle's service was prompt and very helpful, and although the problem was clearly not caused by them, we actually had to remove and then re-install the windows during the dormer re-build. Pinnacle did this free of charge, coordinating with my other contractors. This was above and beyond what was required and really blew me away.

Pinnacle installed a new arch and roofing for my mother-in-laws house. The clean up work was shoddy, and when they damaged the skylights they claimed they were installed improperly to begin with. The work is incomplete now and the parts they provided lay in the sun room waiting for them to remedy the situation. The sales or service groups are no longer returning calls, and my mother-in-law is trying to hold them to the warranty which is difficult considering they will not return phone calls.
I truly wish she would have checked Angie's list before she signed the contract. She asked the contractor about Angies list and they said they did not participate. Reading others reviews, it shows they do not care about their work, only people that dont read reviews.

Pinnacle did a solid job and their workmen were professional and courteous. Their work had nice touches such as framing my porchlights and spigots. The siding is of high quality and has withstood the weather. My only two complaints are: (1) the contract specified that my shutters (which are old and weatherbeaten) were to be discarded, but their workmen re-hung them; and (2) they promised to do a sweep of my property for nails and I continue to find nails all over my yard and driveway months later.

The presentation of materials, procedures and prices was very well done -- clear and honest. This wasn't the cheapest option out there, but the quality of the materials was very, very high, and that was what made us choose. The installation process was terrific. We were told that the workers would not shout or swear or make nuisances of themselves in any way. At the time, I thought that was an odd promise to make, but when they did the work (I'm guessing they were Chinese, from their accents), everything was smoother and more professional than we have ever experienced before. The details of the siding (frames around faucets, for example) are much nicer than we had reason to expect. So, we are thrilled with the overall job.

Overall it was a good job. They sent 6 or 7 workers that were Mexican and none of them spoke English. I found that a little disturbing that there was nobody onsite that could relay questions. They looked at me with a blank stare. I had some medical issues going on at the same time and they failed to tell me that they had moved from one location to another. I sent a substantial check for $13,000 to the address they supplied me and then they called and badgered me on the phone. I had just gotten discharged from the hospital so it got ugly. They sent somebody here that night and it almost got down to a fist fight in the front yard over a check which was actually returned in the mail that afternoon. The workmanship was good but the customer service was poor. I've had some issues since then and it has been very hard trying to get them resolved. Their price was in the ballpark for what other people charge. They did pretty good work. They were here when they said they would be. I wasn't pleased whatsoever with their customer service. It was their fault that they didn't update their address on their billing statement and it wasn't my problem.

I told them that I wanted someone that speaks English so I can communicate with the workers and they said that it would not be a problem. They sent workers that only spoke Spanish. They also promised me that they would send a project manager that spoke English but he never showed up. They were supposed to pad around the gutter system and they did not, which damaged the gutter system. They did not do the job professionally. There was plastic hanging from the roof but they called me and said the job was complete.

When we had decided to go with the Windows, the experience was very professional, very clean and very quick. We had someone come over and accurately measure each window. These measurements produced perfect fitting windows in our home. a week or two later, the installation team came. These two men were very professional and certified. They worked cleanly and effeciently to remove our old builder's grade windows. They removed the windows and took them to be properly disposed off. Next, they installed the new windows. They went room by room, installing the beautiful windows and made sure not to rough up the surrounding molding and to caulk each window, inside and out, to entire a tight, waterproof seal. After installation, they vacuumed any debris that remained and any leaves that they tracked in.

Very, very pleased with the performance. I had several questions during the installation and they were all answered quickly and completely. Very professional group that exceeded my expectations.

The bottom line is, do not let the sales person into your house, its all about the money. I can't help to think I was taken to the clearers. I had signed that contract and there was no way out.

See ABOVE

It was good. The guy did a measurement, after his measurement, the expert measurer came in after to see if it was correct. They just did a really good job. They were very friendly and easy to work with. It was excellent.

Eight people arrived at 8am and finished by 4pm. They cleaned up all debris from the ground using a magnet. It looked very smooth and well organized. They fixed an air vent which was broken. This was extra work for them. It seems one person was a supervisor who stayed from beginning to end. Two people seem to be regular employees, five of them looked temporary. Three different people came for the initial contact, correcting deposit and correcting the final payment. I felt the sale was a little pushy. Our house needed reroofing, but we had not done any research ourselves. The sales person said if we decided on the spot, we would get a significant discount. Of course, the price after the discount is the right price, and probably we could get the same price from other company. So it is better to contact Pinnacle after you study the prices of other companies. We paid $10500. They told us the square footage of the roof at that time, but not in document.