Mr. Appliance of Owings Mills

We got a quick assessment of our issue, followed by a quote to repair the washing machine. We compared the quote to repair the 16 year old machine to the price of a new one, and bought a new one.

The company did a great job.

NA

Phil Jordan and Montreal of Mr. Appliance/com/owings-mills just came to my home and fixed my oven. I am over the top thrilled as I didn't think that would be possible since it is not a new appliance, but a very well-made one with a serious problem that is now gone. The two of them were courteous and smart in their evaluation of the issue and in going about how to fix it. They also were kind enough to educate me along the way as they worked on the oven. I wish I got this kind of attention from my doctors. And Barbara who booked the appointment got me in quickly and she also was very helpful and made sure that I was taken care of. When personal service and expertise seem to be dying arts this was such a positive experience that it left me in a great mood for the day. Terry Schaff

I've been having these error codes on my Whirlpool Washing Machine so I decided to call Mr. Appliance. Technician Mr. A. Jenkins came on time and listened to my concerns he immediately went to work with utmost professionalism......He knew exactly what he was doing. End state: My washing machine is working. I would definitely recommend their services! ask for Mr. A. Jenkins. Thank you Sir!

It was either get our wall microwave repaired ($200 part) or buy a new one for $1400. We thought we would try the part first. Mr. Darnell Whitt was our technician who analyzed what the problem was and he was very courteous, and explained he did not want to just "rip" the microwave off the wall, as it was a professional install during our kitchen remodel. He left that day, and we had it taken down the very next day. We called Mr. Appliance back and they were out here the very next day and made the repair! So did not have to wait long at all. I will save Mr. Darnell Whitt's card in case I need him again, I will request him by name to Mr. Appliance Customer Service. Wonderful, polite person as well as knowledgeable. Thank you so much! You don't realize how much you miss your microwave!

Reliable

Reliable on time very professional and knew what he was doing

Reasonable price for repair

Quick and fast service. Friendly.

All of the expenses were made known as well as the problem.

Adam Kansler, thew service technician was efficient, knowledgeable, courteous, and agreeable. Also the woman in the office whom I contacted several times to ask for service and then in conjunction with the work performed was also pleasant, efficient, and solicitous.

The repairman was very professional and knowledgeable.

Did not do any work this time but did a great assessment of the problem and gave me very good advice.

Much better than expected. Really great tech and reasonable price. Could not be happier.

The price was a little unreasonable, $300 for simply replacing a hose was a bit much. Further, the individual who came to replace the hose was unable to drill a proper hole in the areas needed to complete the repair.

Too expensive. I do not like the mandatory charge per visit regardless of a repair.

Very nice people. They state costs up front which is helpful. And they call and text before appointments as well. I did have one concern about my appliance after they left- so the best advice is to make sure everything is reviewed before they leave

They called within 10 minutes of posting my repair needs and were able to schedule me the same day. Fixed very quickly and within the price I expected.

n/a

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Professional, knowledgeable and on time for their appointment.

Priced on job basis not material and labor. Appointment to 8 days after receiving parts ordered. Parts replacement takes only 20 minutes.