Jensen Plumbing Service

My family uses him as well. He has reasonable pricing and I would definitely recommend him.

Mr. Jensen is a real professional.  He comes on time and he gets the job done.  If something isn't quite right, he will fix it.  And best of all, he keeps an immaculate job site.

These guys were totally unprofessional. They asked me to provide my own drop cloths, they still got dust and drywall everywhere, and  did a VERY shabby job of cleaning up. I had to wash everything in the house after they left.

The worst part though was that they left the house much worse than when they came. As soon as they left, I noticed that now the toilet was leaking into the kitchen, as was the bathroom sink. The bathtub was also leaking, and two of the pipes they'd just installed in the basement were leaking. They didn't return my calls about this until the next day.

When they did return the next day, they were very grumpy and denied that the leaks had anything to do with what they'd done. Their arguments were that the leaks from the bathroom were "pre-existing"-- which maybe they were, but THAT WAS WHY I CALLED THEM IN THE FIRST PLACE-- BECAUSE I HAD PRE-EXISTING LEAKS. You don't just call a plumber to replace pipes that are fine. So from my perspective, some of the leaks were pre-exisiting, and these guys failed to fix them. However, at least one of the leaks was definitely not pre-exisitng, as it was in a spot where any pre-exisitng leak would have been obvious.

Not only that, they refused to even go into the basement to see the leaks from the pipes they'd just installed. They "tightened some things up" in the bathroom, which made the leaks less severe, but didn't completely fix them. They kept telling me that I "don't understand how plumbing works." That may be true, but that's why I called a professional plumber. Even without understanding much about plumbing, I do understand that pipes aren't supposed to leak. When I finally got a hold of them on the third day, Chris' response was "how much of a leak are we talking about?" BUT IT SHOULDN'T MATTER. ANY LEAK IS NOT ACCEPTABLE, ESPECIALLY $1,500 LATER. He then told me he was "starting to get p***** off" and wasn't going to "be able to be nice much longer." Also, one of the holes they drilled into my bathroom's tile floor was too big to be covered by the piece of chrome they put over it, leaving a jagged and unsightly edge in the tile.

I should also add that he whistled at my roommate when she came down the stairs wearing a dress, and asked her if she was going out on a date. This was by far the worst experience I have had with any kind of home repairs. I would caution anyone to stay far away from these guys.

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They were top notch and really were great. They run a great company and I thought he was excellent. They had great prices and excellent service. They are a local company and works off of referrals and so many people pleased and he has a good reputation about his quality of work.

Did the job while I was at work. Fantastic job. Installed chrome water feed lines that matched the sink. It looks beautiful. Put the old sink in the basement out of the way.

Estimate was roughly same as other companies; City Paper's Best of Baltimore plumber (Huh?!). Somewhat careless and sloppy style; told 'em I could move antique sofa in basement, was told not to worry: permanently stained. Cut electric line while working (and repaired). Created two leaks in basements (toilet and sink). Took several visits to make upstairs Sloane toilet flush; only slightly improved, but started to leak (3rd leak), as well. Later found that one joint in basement was only butted, not lapped, when I dropped something on outdoor faucet and the joint broke, basement got a good watering, and I soldered it myself.

Work required not one but two plumbers in the following years to fix mistakes that left toilets leaking not just onto bathroom floor, which was quickly repaired, but into ceiling below, which wasn't discovered for a while and resulted in much bigger problems. Initially pleasant, plumber quickly turned surly when asked to fix even initial mistake.