Services we offer
Electrical adjustable bed.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 38% | ||
| 13% | ||
| 0% | ||
| 13% | ||
| 38% |
Filter reviews by service
Salesman Visit
On Monday November 9th 2015 I had a scheduled appointment with a sales representative from Easy Rest Adjustable Sleep Systems to come out and give us his spiel. The whole meeting took about 2 ½ hours.
The salesman, Mr. Jay Rogers was very polite upon entry to our home. We sat in the living room and he began to tell us about the bed systems.
He presented a short video for us to watch about the features of the bed. After the video, he answered some questions about the bed and then he asked to go in our bedroom to size up what made sense in our bedroom. In addition, he performed a strange demonstration of sticking a vibrator device under my feet and then under my back to give an idea of the massage features of the bed. In retrospect, there was no comparison to the actual bed massage which is quite limited compared to what the salesman was trying to illustrate in the bedroom.
After we finished in the bedroom we returned to the living room where Mr. Rogers began his tactical salesmanship pressure. He put in front of us 3 options of beds; a Classic, a Premier, and a Platinum. I attached the 3 different pages for completeness. We will focus on the Platinum bed since that was the top model in which we purchased. Mr. Rogers indicated he actually owns a platinum bed so I valued his opinion of the features as he came across as an expert on this bed type. All the markings on the attached documentation are the notes from Mr. Rogers.
My wife and I were skeptical about buying a bed that we never actually felt or touched. Mr. Rogers dismissed this notion as a common fallacy about purchasing beds. He said that is not a good indicator for evaluating bed. We actually pressed him on this asking if there were any kind of warehouse or customer we could visit to get an idea of how the bed would feel. He dismissed this again as a myth. In addition to this, and the fact that he owned a bed like this one, we trusted his word.
We then got to the most important part, the price tiers. When he showed me the first price for the platinum bed of $9298 (minus a $500 credit = 8798 plus tax), I was somewhat in shock. He then proceeded to go through the lower tier options. Again all of Mr. Rogers?s notes are captured on the 3 attached pages. I told him if I was going to buy one I would go for the Platinum bed because we liked those options. More on that later.
Mr. Rogers then made a call to his corporate supervisor and started to perform a high pressure sales tactic (later I found out this was common tactic used by Easy Rest if you go look at their review pages - easy to find on the internet) where the salesman would work a lower price and put me on his cell phone to accept. In my case I made an offer of $6600 which was a couple thousand dollars lower than their suggested price and to my chagrin they accepted it without hesitation. I agreed that I would pay in full.
Now we get to the options part. The platinum bed remotes comes with a 4 Position Memory as indicated and circled by Mr. Rogers on the ?Platinum Pre Sales worksheet.? Another cool feature is the under bed light button which provides a convenient means of light at night when needing to use the bathroom for example. The Platinum mattress was also advertised as a 12? thick mattress (the premier and classic come in 10? and 8? respectively) this was also pitched to us by Mr. Rogers once again circled on the spec sheet as a feature of this top model.
Delivery of Bed
On Thursday November 12th the bed was delivered and set up in the bedroom. We were told (By Scott who coordinated delivery on Tuesday November 10th) we had the right to return only at inspection (despite the 5 days written on the slip) which took place in the evening. Our first reaction was the mattress was way too soft. We didn?t want to appear to be too difficult so we decided to give it a couple days. Therefore, we accepted the bed based on the salesman?s pitch.
After the delivery crew left, we started to play with the remote control features. My wife noticed right away that there were only 3 Position Memory as opposed to 4 Position described earlier. In addition, the under bed light feature option as indicated on remote and user?s manual didn?t work.
The following week I was away on business and my wife got to spend more time using the bed. Being a detail orientated person, she measured the top mattress and found it to be around 10?. Contrary to what is in the documentation. We both determined that we needed firmer inserts as my wife started to develop lower back pain.
On Tuesday November 17th I contacted the customer service Representative at Easy Rest and described some of the issues and concerns about the bed.
Summary of Issues/Concerns
1) Mattress too soft - I spoke to Representative and I told her my concerns, she seemed annoyed and warned me ?the extra firm would feel like sleeping on concrete?. I told her that I echoed these concerns to the salesman about testing a bed and he indicated it was a myth and unnecessary (This is a major concern but may have a remedy if correct insert is finally achieved and could take several attempts)
2) Mattress Size 10?- My wife spoke to the Representative on this issue and told her that this has to do with Massachusetts State Regulations on Mattress. I am not sure of the validity of this but it was never mentioned by the salesman (This is an issue that shows deception of sale)
3) Under bed Light- I spoke to Representative and she told me this was not an option and that it may be in the future. (This is a Major issue ? bait and switch ? It?s clearly on the remote and in user manual - very deceptive, the documentation is clear)
4) 4 Position Memory- Not available, it never was according to Representative and it was clearly indicated on presales Platinum documentation (This is an issue ? bait and switch ? Its was pitched by the salesman ? even circled by him in the presales meeting)
5)
Vibration Massage - We found this out after using this feature more ? Salesman indicated these motors were quiet (Major Issue -Very annoying, wakes up my wife when my side is being used.) Unhappy wife = unhappy life.
Conclusion
November 19th - We reached out to the customer service representative again to get further resolution. The representative told us we would get a call from a Mr. Ron Korman who I assume is someone in senior management. We never received a call.
Based on all the issues described above, some which cannot be remedied due to deceptive sale tactics we were a victim of bad sales practices/representation of a product. Buyer Beware!
we had an unexpected emergency, so we had to leave and return, Keith became
angry that we had to take care of the emergency saying I missed the class in
manners. This was not a run to the store
but to a doctors office who was waiting to see us, it lasted about 20 minutes.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.