Not only can we recommend CUSTOM STONEWORKS and DESIGN, INC without reservations, but we do so with enthusiasm. Everyone has their own 'process' for deciding on large purchases and investments. You will not disappointed if your path leads you to Tony at CSand D. When we joined Angie's List and began reading through all of the reviews and comments, we were really happy to see a few of the contractors that we had already looked into had reviews on file. The reviews were very hepful and we are glad we joined to read them. One thing that we were wary of were the most GLOWING reviews posted. We figured that the company must have written it themselves or given a huge discount in exchange for the comments. We have to admit that were TOTALLY wrong in thinking this, because we now are about to write one of those reviews about our experience with CUSTOM STONEWORKS and DESIGN. We were not paid, discounted, begged, or threatened to write this review. This Company is Terriffic. Tony is the owner and the guy you will be dealing with. Tony responded immediately to our request for an estimate. We asked him to come over to look at the space and he arrived promptly when he said he would. With no guarantee that we would give him the job, he spent over 45 mins with us. He explained what the process involved (Excavation, grading, compacting etc...) and how his team gets it all done quickly and safely. We had no idea what materials we wanted and had no experience with pavers. Tony showed us books of his work as well as catalogs for the choices we had. He answered all questions. We are very indecisive when a lot of money is at stake. We were nervous about making a choice we would regret. Tony totally understood this and provided just the right amount of encouragement and support. Remember, at this point, we hadnt even given him the job yet and he was already providing great customer service. Tony was the second contractor we met with and not the last. His price was a little higher than the other bid, but it was all-inclusive. No extra charges for short-load delivery, limited access (we have a narrow alley), or disposal fee (we had a lot of rocks to get rid of). The price he gave us was the amount we'd pay. He emailed us a sketch and bid later that night. Just like he promised he would. We still kept shopping. We met with 2-3 other contractors who all were not as good as CUSTOM STONEWORKS and DESIGN. They were not as personable, they were not as prompt in getting back to us. We finally decided to go with CUSTOM STONEWORKS and DESIGN, INC. We were working on a deadline because we were planning a holiday party and needed the work done within 4 weeks. Tony reshuffled a couple of his more-flexible jobs to accommodate our schedule. Amazing ! When the work began, we were actually out of town, but we had to have the job done so we put our faith in Tony and went on vacation. Tony even emailed us photos of the work in prgress while we were away which was GREAT. When we got home, we dropped our bags and headed straight to the backyard. We were greeted with a brand new beautiful patio. The entire space was transformed as Tony promised. Clean and new. Just like he said it would be. Now we are not so naive to think that nothing ever goes wrong on jobs. We have had experience with renovations where unexpected glitches or problems arise. The KEY to picking a contractor is getting the right answer to the question "When things go wrong, what are you going to do to make them right ?" Everything went PERFECT on our job, but we went into it with 100% CONFIDENCE that Tony would make things right. In short, he didnt have to make things right, because nothing went wrong. We were 100% happy to write the final check. No regrets. We not only can reccommend CUSTOM STONEWORKS and DESIGN, INC without reservations, but we do so with enthusiasm.