Constellation Home

We had an excellent experience with Constellation Home replacing our HVAC (heat pump). On Monday Mark Batson came and looked at our house and existing HVAC and gave us good information on what we had and what would be a good replacement. We signed a contract then and on Friday two excellent workers (who, unfortunately, we don’t remember their names) arrived at 8:00 and worked until 6:30. We also had them install a Ecobee smart thermostat and that was explained to us as well. It takes a lot of work to replace a HVAC system and we are very pleased with how well this went.

On August 25, 2025 technicians from Constellation Home responded to a service call request we made regarding repairing our heat pump system. After an evaluation of the problems we were having, the cost of repairs, and the age of the equipment (18-20 years) we opted to replace the system. We were contacted on August 26 by sales representative Chris Crocetti to discuss replacement options and costs of each. We made our decision, signed the contract, and our new system was installed August 28. The three-man crew of Nate, Trevor, and Brandon arrived around 8:00 AM and worked steadily to replace both inside and outside units, plus the thermostat, all of which took until sometime after 6:00PM. During the afternoon hours they were joined by Eric who assisted for a couple of hours. Once the new equipment was installed and tested, Trevor patiently went through all the settings on the new “smart” thermostat with us. All of the Constellation Home personnel we dealt with during this experience were knowledgeable, professional, and respectful to us and our home. They made every effort to assure our satisfaction with the work performed. Rick and Gail Schimpf 1396 Rainbow Drive Pasadena, MD 21122

These guys did a great job with the installation. Special thanks to Marcos N, Jose H, and Chuck T.

Excellent work!

The CE guys arrived on time, told me what they were going to do and did it. The supporting crew was very efficient in getting their work done. The crew kept me abreast of when they were finished for the day, when they would be back for the second day and when they would be done. Gave me a course on the new thermostat and made sure everything was operating correctly. I highly recommend Constellation Home for your HVAC work. The whole process was seamless. Thanks.

I've been a Constellation Home customer for years, and I'd like to share my honest experience. If you're not in a hurry and don't mind waiting for service, this company might be fine. But if you need timely repairs, I strongly advise you to think twice before purchasing their service plan. My air conditioner broke on June 20. A technician came out the next day, June 21, and confirmed the compressor needed replacement. The part was ordered the same day, and I was told it would arrive by June 25. Since then, I've called daily. Each time, the receptionist tells me, "It's coming today." I've repeatedly asked to speak with a parts manager and was promised a callback--yet I only received one call, on June 27. As of today, July 2, the issue is still unresolved. Meanwhile, my elderly parents have been living in extreme heat during a heatwave. Please think carefully before signing up with this company. If you expect timely service, this may not be the right choice. I will be sharing this ex

I'm about to delete this frigging survey if it keeps telling me to add TEXT!!!!!

Very nice guys. Even did all clean up.

Great value for your money.