Clean Air Heating & Air Conditioning Co Inc

Clean Air convinced me that it was cheaper to replace my 19 year-old central air conditioner and furnace on the same day (one home visit by one two-man crew). The combined price of a new Carrier air conditioner and Carrier furnace was cheaper than the quotes I received from other companies for just the air conditioner. By registering their products, Carrier gives a 10 year warranty on parts. Clean Air gives a one year warranty on parts and labor. The Clean Air team wrote a detailed proposal, removed the old equipment, and installed the new furnace and A/C meticulously (including cleanup). I'm enjoying the new A/C while it swelters outside. By the way, the price included 2 new digital Honeywell thermostats.

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Was told I would be put on the waiting list having no service contract and it may be 1-2 weeks. They came in 5 days.

The overall experience is good. I think they’re pricey. They really go above and beyond. It took no time at all for them to get the service completed.

Great workmanship, no damage to 100 year old house, great workers/experts, just the right pace, didn't interrupt even though they were here for a week. Trustworthy, honest. Referred to me by another air conditioning installer. These folks know older homes. The design they chose resulted in no damage to my home, while others planned to cut my attic opening and leave it for me to repair. These folks said that wouldn't work because the unit wouldn't clear the roof line, and they were 100% correct. Shutter to think if I had gone with someone else. Can't even tell I had work done in this old house. These folks are great from the owners to the project manager and especially the guys who did the work. Also, amazingly it was among the least expensive.

Our experience with Clean Air was excellent. Steve worked with us to evaluate the best system and pricing for our home. Once that was determined, Will came to do the pre-install measurements and scheduling. Rex and Mike did an excellent job installing the new system. Stephanie worked to submit all the warranty, financing and BGE rebate documentation. We found everyone at Clean Air to be very professional, timely, neat and thorough. I highly recommend Clean Air for your HVAC needs.

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Polite, the work done on time clean up excellent.

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Salesman came day after phone call and system installed one week later.

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Two men arrived on time and worked hard to install unit. Worked well, honest and skilled. Would not have anyone else!

Went well. Came back once because humidifier did not wired correctly on initial install.

They are great. We negotiated a very good price and that was typical of it.

It went pretty good. They were on time. They came in and got the job done and walked on. The staff was very professional but nice. They were easy to talk to. They made sure I have everything I needed. They had the best price of everybody we looked at. I’m satisfied with what I have.

I have used them for probably 20 years.

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Each individual was friendly and professional. Always on time, did neat work, left work area clean, addressed any questions.

They were great! Very professional and great to work with.

Fair pricing and honest. All company representatives were on time and professional.

I called them on sunday morning and left a voicemail because their was water leaking from my ceiling under where my air handler sits in the attic. Clean Air installed this air handler a few years back. When I went upstairs the drip pan was full, so I shut off the unit.
They never called me back. I can understand if they don't have service on the weekends. But one would logically think that they would call me back the following business day, but they didn't.
On Monday, I called a different company who showed up promptly and told me that there should be a float switch installed in the drain pan to cut off the power if the pan filled with water. He thought that maybe Clean Air didn't install one initially, but actually they did. They just installed it on the highest point of the drip pan, so it never engaged to shut off my air handler. I've had nothing but problems with shoddy installation that Clean Air preformed.

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I woke up to a hot house on the morning of Wednesday, 6/18/14 and noticed the circuit breaker for my heat pump was tripped. After resetting it and starting the heat pump, the circuit breaker immediately tripped. I called BGE home because I had a heat pump contract with them. They arrived Thursday evening (6/19) to inform me the condenser was shot and replacing it would be roughly $2,000 or so and they recommended getting a new system. I agreed and called 3 companies that looked good after reviewing them on Angie's List. The other 2 companies showed up the next day (Saturday 6/21/14) and Clean Air was scheduled for Monday (6/23/14). While I took note the other 2 companies responded faster, they were larger companies and I still thought clean air responded quickly for a smaller company. Jim made the CLean Air appointment on Monday at 4 PM after me informing him I would be traveling from DC and leaving about 2:30 and I couldn't guarantee I'd be there at 4 depending on traffic. Jim said, he would just wait if I was a little late and we agreed I'd call him if I would be late.
Company #1 sent a salesman who was excellent in every way and very impressive. This company offered a low-end 13 SEER option and a higher-end 18 SEER option which was a reasonable option after rebates. They also said they could install the new unit on Friday or Saturday (6/27/14 or 6/28/14) if I made my decision by Tuesday (6/24). The choices were a Trane 2.5 ton 13 SEER unit for $5,225 or a Trane XL18i, 3 ton, 2-stager at $5,700 after rebates. The price difference seemed worth it considering the much better efficiency of the more expensive option.
Company 2 just couldn't compete with company #1 in presentation, pricing or being able to do the job quickly. That left me just to meet with Jim on Monday. We met as planned and Jim offered me a low-end and higher-end option. He didn't provide me with pricing during the visit and this almost made me go with company one's high option right there and then but he said he could e-mail me the offer the next morning (Tuesday 6/24). He couldn't compete with the higher-end option but proposed a Carrier Comfort 13 2.5 ton 13 SEER unit at $4,010 after a $200 Clean Air Coupon.
I called both Jim and the salesman from company 1 and asked more questions. The offer for the Trane 18 SEER was reduced to $5,500. Jim said $4,010 was his best offer. Since I am thinking of selling my house soon and Clean Air sounded good on Angie's List and both could do the job on Friday, I chose to go with Clean Air and e-mailed the signed proposal Tuesday late afternoon. I was having difficulty getting my work schedule around being off since the heat pump died so I was very precise about providing the different phone numbers I would be at at different times and I reorganized my work schedule around this.
So, it was a bit frustrating on Wednesday when I called in remotely to one of these numbers and got a voicemail message from Will from Clean AIr saying he needed to get into my house on Thursday , 6/26 between 10-11 AM in order to get measurements to be able to do the job on Friday. After all I'd been through rescheduling my work appointments, there was no way I could make this appointment and I got irritated because I was under the impression all was a go. Also, the call came about 3:30 on Wednesday and Will said he would only be there until 4:30. I didn't get the message until around 4 and almost missed the call. I called the office irritated and considered canceling the job and let Will know I was a bit upset about this. It didn't help when he claimed it wasn't his fault because he called the only number he had. This seemed like bad communication within the company to me. After listening to me complain about all this, He said it really wasn't necessary to get there Thursday and reassured me the job would still be done as good without the Thursday visit. So we agreed to meet Friday around 8:40 or so.
I received a call from Charlie Friday morning about 8:48 to let me know he'd be arriving about 9:15. Charlie and John arrived at 9:20. Both of them were excellent the entire time they worked on the job. They worked straight through until after 4 PM to get the system installed. I'm writing this about an hour after they just left. My house is cooling down and the system appears to be working fine.
While I was upset with the Will call on Wednesday, it wasn't as bad in retrospect as it appeared to me at the time. Still, it would have been nice if Jim would have told me about Will needing to get in my house before I signed the contract and if Will would have been given my phone numbers so I would have received his call in a m ore timely manner. Bottom line though, Clean Air did the job they proposed on schedule and did it well. I'm very satisfied at this time and I'd use them again and would highly recommend them to others.