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About us
All work guaranteed. ASE certified. Friendly and courteous staff. At Charm City Auto we strive to provide white glove top notch customer service its our #1 goal. We want to be the ONE STOP Shop for all of our customers. We provide , MD state Inspections, Tag & Title, Brake Specialists, Servicing both foreign and Domestic cars, Tires, Car wash , detailing ,fleet service and many discounted packages.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Car repairs of any kind, Tag&Titling, and Interloc installation&calibration., auto detail
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.823 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 4% |
Showing 1-23 of 23 reviews
Tom B.
Dec 2016
Everything went smoothly.
Tom B.
Dec 2016
Very swift
Gilmer R.
Dec 2016
The service was faster than expected.....
Kevin H.
Dec 2016
Awesome. Will be back again for regular maintenance of my vehicles.
Sharon W.
Dec 2016
It went well and I had a lot of options that helped my car
Response from Charm City Auto
"Thank you for your business, we look forward to servicing your car for many years to come."
Thaddaeus B.
Dec 2016
It went well , no problem
Response from Charm City Auto
"Thank you for your repeat business, we appreciate the trust you have placed in our company ."
Carmen P.
Dec 2016
It went well and had given me much information about my car
Response from Charm City Auto
"We appreciate every referred customer, it lets us know that we are providing great service to our customers, which is our #1 goal! Thank you"
Sherwood H.
Dec 2016
It went great
Response from Charm City Auto
"we really appreciate your business , and do not take it lightly. Thank you"
Monica W.
Dec 2016
It went well
Response from Charm City Auto
"Thank you for you business , we appreciate every new customer. We look forward to servicing your car for many years to come."
Nihad H.
Dec 2016
Excellent great guys
Response from Charm City Auto
"We are grateful ,thank you for your business."
Jeanette M.
Dec 2016
It went very well as usual. I expedient service
Response from Charm City Auto
"We strive to make every customer experience a pleasant one at Charm City Auto. Thank you for your business"
Henry M.
Dec 2016
It went awesome. The mechanics was patient and did excellent service
Response from Charm City Auto
"Thank you and we were glad to help you get your car back on the road, so that you could make it back to Massachusetts!"
Theodore G.
Dec 2016
It went great
Response from Charm City Auto
"We really appreciate your business. We look forward to servicing your car again.Thank you"
Crystal W.
Dec 2016
It was awesome
Response from Charm City Auto
"Thank you for you business. Have a Merry Christmas and a Happy New Year!!"
Robert T.
Dec 2016
It went well
Response from Charm City Auto
"Thank you so much for your business, we strive to make each and every customer happy. Please like us on Facebook , twitter. We look forward to serving you again."
Alvaro L.
Dec 2016
Good. I like how they get you in and out. No waiting a long time when you come in they help you right away
Response from Charm City Auto
"Thank you . we appreciate your business."
Larry P.
Dec 2016
It went great
Response from Charm City Auto
"Thank you so much for your business. Customer service is our #1 priority,we appreciate you for letting of prove it to you."
Stanley H.
Dec 2016
It went very well, because I know that all the work done on my car is going to be done right. George the owner makes sure of that
Response from Charm City Auto
"Thank you for being our customer for so many years. We appreciate your business."
Marlon E.
Dec 2016
It went good. Even though I live in Essex I'm come to charm city auto because I know George stands by his work and will make sure it done right and I'm happy with the prices too
Response from Charm City Auto
"Thank you . At Charm City Auto we stand by our work and always strive to provide the best service to our customers. We appreciate your business"
Sandra L.
Dec 2016
Very wells. I m very happy with the service I received
Response from Charm City Auto
"Thank you so much for your business. We value and appreciate every customer and would love to serve for 30 more years!"
Stanley H.
Dec 2016
It went Very well.
Stanley H.
Dec 2016
Great!! I get my oil change and car repairs here instead of the dealership because it saves money and the service is good.
Response from Charm City Auto
"Thank you so much. At Charm City Auto our customers satisfaction is number one! We look forward to another 15 years with you as our customer."
Joan Y.
Oct 2015
I went in on 10/16/2015 for a simple oil change, my car ran perfectly fine prior to going in. While there they told me I needed a quart of transmission fluid I told them to put it in. As soon as I left the car started bucking, I live less than a mile away, so I went immediately home, I had very little to do on Saturday so when I did use the car it bucked and the transmission didn't seem to want to shift, but sat most of the day because my son drove me to PA. On Sunday is when it really happened, I took it for a trip to Walmart, the entire car shut off, the check engine light came on, the cruise control came on, it was bucking, just a mess. I turned it off, waited, gingerly turned it back on, prayed and made it home and called my mechanic. My mechanic came over, first he checked the oil it was down 1 1/2 quarts....even though they had just done an oil change 2 days before, then he checked the transmission fluid, it was bone dry. He put 2 1/2 quarts in and told me to take it to work the next day and have the mechanics at my job see if it was throwing codes and go over it with a fine tooth comb. See I've been working with mechanics for 16 years, I just choose not to bother them with oil changes, major work yes, but oil changes, I hate to be a pest with them, well not anymore. Please also note I am a female. I went into work, the mechanics pulled the car into the shop they ran it for codes it was clear but it needed more transmission fluid. Both of my certified mechanics stated that either they pulled the plug on the tranny fluid or they used a fluid evacuator to remove the tranny fluid. I confronted the owner, who did not like my language, he called over his mechanic who swore he put 6 quarts of oil in my car, now why would you put 6 quarts of oil in a car for an oil change? and why would I be down 1 1/2 quarts....LIE number 1, I mentioned the fluid evacuation, the owner said that takes an hour, it takes 5-8 minutes LIE number 2. The owner asked me why I didn't bring it back. Well it's obvious, the reason they did this was to make me have to bring it back for repair so they could overcharge me for something or say I needed a new transmission. I knew the minute I had left they had done something to my car, I certainly was not going to give them the opportunity to make a bad situation worse. I have two certified mechanics that will back this story. As an added note, I received a call from Charm City this morning, the mechanic who worked on my car, he now tells me he "accidentally" on Friday unplugged the transmission plug and was scared to tell anyone, and I was so irate yesterday that he didn't fess up but he just had to today. Do I believe him, NOT IN THE LEAST, I THINK THE OWNER IS BEHIND THIS, I THINK THAT THEY SAW A WOMAN WHO DOESN'T GET ANY SERVICE WORK DONE THERE AND THOUGHT...HMMMM...SHE'S AN EASY MARK, WHAT THEY DIDN'T COUNT ON IS THAT I WORK WITH MECHANICS AND THAT I WOULD HAVE CERTIFIED MECHANICS CHECK MY CAR FOR THE DAMAGES. THIS PLACE NEEDS TO BE INVESTIGATED....BEWARE!!!!!!
Licensing
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FAQ
Charm City Auto is currently rated 4.8 overall out of 5.
Charm City Auto accepts the following forms of payment: CreditCard
Yes, Charm City Auto offers free project estimates.
No, Charm City Auto does not offer eco-friendly accreditations.
No, Charm City Auto does not offer a senior discount.
Yes, Charm City Auto offers emergency services.
No, Charm City Auto does not offer warranties.