Caplan Bros Glass
About us
Caplan Bros is a family owned business over 85 years old. We offer free estimates and 24 hour emergency service. Unless material has to be ordered glass can be replaced the same day if called in early in the day.
Business highlights
Services we offer
alum storefronts, closers, commercial door repairs, fix broken glass in windows, framed and frameless shower doors, glass replacement, glass shelves, locks, mirrors, table tops, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
11% | ||
4% | ||
0% | ||
0% |
I took the windows back to Caplan a week later when the replacement windows arrived. The replacement process took only a few minutes. The windows look very good, except some glue (used to adhere the glass inserts into the metal or vinyl frames) oozed out, so I'll have to take a razor to clean them up, but it's not a big deal.
I gave Caplan a "B" for responsiveness, only because both times I went into the office, I had to wait about 10 minutes before someone came in to wait on me. A sign on the counter said that if there is no employee there, they are waiting on another customer and would be in shortly. I suppose this is because they don't get much walk-in traffic, so I wasn't bothered by this.
Overall, an excellent transaction and I wouldn't hesitate to use Caplan again.
"Caplan Bros has been in business since 192 and we pride ourselves for our good service. However , there are time due to emergerncies the salespeople get delayed. We ususally have a window time of 2-3 hours. In this particular case the customer had a glass with muttions (grids inbetween the glass) that we couldn't match. The cost of our service included pulling the glass and temporary putting in a piece of glass until we could order the new glass using the grids from the old glass."
I paid 1/3 of the cost when I commissioned them to do the job and the remainder after the job was complete.
I spoke with at least 4 different people at Caplan's and all were courteous and thorough in explaining their process and my options. The gentleman I spoke to about the glass was a delight to talk with- frank and funny. I had confidence the job would be done well even though I wasn't there to 'supervise' it and inspect the glass before it was hung. They did a great job for me and I think that's the kind of work they do.
Licensing
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