Bay Management Group

Raven is a fantastic property manager! She’s professional, kind, quick to respond, and was patient when walking me through the process. I definitely recommend her to anyone looking for a trustworthy and responsive property manager.

Bay Management Group is the best property management company, and Ian is the best property manager! I am so happy I hired them, and I am happy to recommend BMG and Ian to anyone who needs a property manager.

We own a few properties in different cities, and I can without a doubt say that Bay Management, and specifically Raven, is the reason we will only buy future properties in Baltimore. No one is better at communication, organization, and managing properties than these guys. They make owning rental properties effortless and they are worth every penny I pay them. I also think they are great for our tenants- they get things done quicker with their team of in-house people, than I could ever do on my own. I just love them. 5 stars isn't enough! Thank you!!!

BMG has been very helpful and responsive during my time renting a property through them. Our property manager Ian Ramos is very helpful and always quick to respond to emails and service requests. I would recommend.

Bay Management has been professionally handling two dozen properties for me in the Baltimore City area for the past 12 years. They are organized, responsive, easy to get a hold of and provide all the necessary financial and tax information to help the business run smoothly. Ian, our dedicated Property Manager is friendly, knowledgeable and goes the extra mile whether it's additional contractor quotes or helpful suggestions as to how to best handle situations. Overall, a good experience.

Ian is a great property manager. He stays up to date with my account, making sure my rent is paid and informing me of repairs needed to my property. I am happy to be a client of Bay Management Group.

Bay Management has been managing my property a little over 6 months. Ian is my property manager and has been very responsive and reliable. I been through many management companies and I can honestly say I trust Bay Management with my property. I would highly recommend this company.

Nur Agustin was extremely helpful with our business being integrated into Bay Management Group. We appreciate his positivity, patience and expertise.

As the owner of Clutch Junk Removal, I've had the pleasure of working closely with Cristina Castillo at Bay Management Group on numerous projects. Cristina's professionalism and efficient communication have significantly contributed to the smooth operation and success of our collaborations. Her attention to detail and commitment to excellence ensure that all projects are completed to the highest standard, making sure that both the clients and her vendors are well-taken care of. If you're looking for outstanding property management services, I highly recommend Cristina Castillo at Bay Management Group.

I like his responsibility and commitment that he puts into his work. Cristina is there when I have a question and helps me to solve it.

Christina Castillo was very prompt in responding to communications from myself and my roommates. The move out process was a bit sticky because my roommates wanted to break the lease, and the management company did not seem very flexible in regards to that process.

The complaints I have been reading feel unnecessarily punitive. Personal issues I suspect, as my experience, sight unseen has been fabulous. In the rental world at any rate. Christina is a shining star of a job well done. Always responsive. Added new dedicated outlets when our appliances tripped the circuits. A week and all new work and dedicated lines added. Truth.

TLDR: I was given false information by this company and it put me out a few hundred dollars that I hoped they'd cover, but they didn't own up to their mistakes. It's less about the money at this point and more about lack of accountability which leads me to warn others about the attitude they have toward their customers. DO NOT WORK WITH THEM. I wish I had gone with someone else with my business and I've managed to sway others away from them. It feels like now that our contract has ended, they could care less. I've been ignored by them since. Their response to this review is obviously a canned response because reaching out to your office resulted in me being ignored. They also originally responded with "Philidelphia team." My last few months with them were absolutely awful. The prop manager was often unresponsive and I found I had to chase him down for simple answers. He neglected issues with my tenants- for example, it took 3 months to deal with an issue of landscaping neglect that has previously led to several city fines (the tenants fault). He didn't get the tenants to deal with it or send a vendor out to landscape and deduct from the tenants as he promised for weeks so I was left to hire someone myself and deal with coordination across the country while moving house. The biggest issue was when I was flying back for a quick weekend before my big move back into the property. He failed to reach out after move-out inspection or send me any info until I pestered him. I called him Friday, the morning of my flight and he promised there would be a lockbox so I could get into my property. He even gave me a lockbox number. I arrive with movers and a truck that Sunday, waiting to find there were was no lockbox/key, and no way to get in as the office was closed. I reached the office for emergencies and was suggested to get a locksmith. I had no other options as I could not just send everyone home to come back and leave my belongings in the truck. I was also to fly back across the country. The locksmith came and had to break the locks I JUST had replaced by BMP. I reached out to Franciso the next day with the bill for the locksmith, seeing as how this was his mistake. He promised to get back to me. I corresponded with him for almost 2 months with him saying he needed more time until I finally found out he was fired. To me, BPM acknowledged his poor performance in this way and I am glad others will not further deal with the reprecussions of his performance. I understand the troubles of hiring mistakes as I've dealt with that myself. However, I expected BPM to own up to what ultimately is their shortcoming in service, because I was given false information with such confidence. This is a complete reflection of their care and services so I warn all others of this. I was ignored for months and after sending correspondence back outlining why I am owed for their mistake, I am yet again being ignored.

Bay Property Management is one of the most dishonest and incompetent companies I have ever worked with. I used Bay to find a tenant and manage my property. I caution any landlord from using Bay. When we signed with them, we met with Andrew Fussell and he told us they rigorously screen every potential tenant. He informed us that they run a credit check to confirm minimum credit scores (650), that they verify income, and they conduct background checks. Bay charged us one month’s rent to find the tenant, but they neglected to conduct the screening. The name on the application and lease did not even MATCH the ID. It appears they accepted an ID that was a stolen identity and allowed people with significant criminal records to live in my property. They found a tenant from h***. This tenant not only didn’t pay rent on time before stopping, they treated the house horribly and vandalized the entire property upon eviction. If you talk to Megan Schofield, know that you can’t trust her.

Let me start by saying I am not one for writing negative reviews, but the experience I had with Bay Management was one of the worst customer service experiences in my life. My wife and I rented a property from Bay Management for two years (2019-2021). As our lease was ready to expire, we gave the appropriate 60 days notice. We told out property manager, Kenn Acabal, that we were comfortable and ready to pay our rent through the end date, but if Bay Management was able to find a long-term renter early that we were comfortable moving out early in order to give Bay Management the maximum flexibility in leasing the property. Kenn soon left the company, which was not new as his replacement Maria (also goes by Sheila) Ngo was our 4th property manager in two years. We contacted Ms. Ngo to confirm that she understood our agreement with Kenn. That we would continue to rent and pay unless they found a tenant early, at which point our rent would be pro-rated. She confirmed she understood. A week later I went to the property with a cleaning crew I hired only to find that we had been locked out of our home. A for-rent sign up, new locks on the door, and when I tried to contact Bay Management at 4:17pm on a Friday, no one was in the office. Keep in mind their website lists their hours as being open until 5pm. I spoke to an employee of Bay Management who told me they understood the problem I was experiencing but they could not help me because “I want to stay in my lane and I don’t want to get anyone in trouble, you understand?” I eventually reached the after hours (4:17pm is after hours in what property management world?) repair man and he told me all he could do was forward my complaints to superiors. I was forced to pay the cleaning company $300 to clean nothing as I could not gain entry into the house I am paying rent and utilities on. It was clear Bay Management had conducted the move-out inspection earlier than the specified date, thus preventing us from cleaning but also preventing us from our LEGAL RIGHT to attend the inspection. We tried contacting anyone at Bay Management and received no response until I was finally able to reach Ms. Ngo on Monday. She not only was not aware of our problem (we left voice messages and sent numerous emails) but could not give us any firm answers on what to do other than to wait for her to contact her superiors. She stated we would have her WORD that she would be in contact within 48 hours. On Wednesday we heard nothing from Bay Management. On Thursday I reached out to BMG and Ms. Ngo again and did not hear back. At this point we contacted Bay Management via email, phone call, voice message, and internal message on the tenant portal. No one contacted us and we felt completely abandoned by this company. We were still paying RENT and UTILITIES on a property we could not access. It was at this point we began asking to be put in to contact with other property managers at Bay Management. We were able to speak to another Property Manager (Peach) who assured us that she would reach out to Maria and have her contact us. Not only did Maria not contact us, but she began sending emails to us while sitting in her office. When we would respond by calling her (mind you, she is in her office sending an email) she would not pick up. At one point my wife was able to get in contact with Maria on the phone and once Maria realized who she was speaking to (the people she was desperately trying to avoid) she asked if she could be excused from the phone call and would call us right back. When my wife expressed her lack of confidence that we would ever receive a phone call back Maria actually PRETENDED TO LOSE SERVICE FROM HER OFFICE TO GET OFF THE CALL!!! This is something movies make a joke out of…but not at Bay Management. At Bay Management they actually pull the “Oh I think you’re breaking up” from a LANDLINE. The final straw came when we received notice from BGE that they were stopping service to the address. This indicated that Bay Management had actually charged us rent, then rented the property to another individual WHILE WE WERE LOCKED OUT. The only time Bay Management actually took a step to contact us was after we eventually hired a lawyer who reached out to threaten a lawsuit. This company locked their tenants out of a home, re-rented the property to another, and communicated none of this to anyone. No one was available to communicate to us and this was by far, the worst customer service experience of our lives. If you are a renter, head for the hills! If you are a property owner, think about how much or little of this ordeal was communicated to the actual owner of the property. You home is most likely the most valuable asset you have. Do you really want these clowns managing it? Again, I would never do this, I have rented for 15 years and dealt with 5 property management companies. I have never missed a rent payment, damaged a piece of property, or even complained about a mess or neighbor. I have never dealt with a management company in a negative way and then Bay Management came along and brought a whole new level of incompetence to property management. They will take your money, but they will also ghost quite quickly when a problem arises. Be very careful with this company.

BMG was extremely attentive and detail oriented in the renting of my property. They were constantly in contact, advising me of upcoming showings, current interest, and necessary requirements. BMG was able to rent the property in minimal time and at the desired cost. I would absolutely use BMG for any future property management needs.

I am extremely satisfied with the entire pre-rental process. They found contractors to do all the needed work and for prices much lower than what I found by myself. They found tenants for me almost immediately for more money than I was expecting. They also did the lead inspection and registered my property as a rental with Baltimore City. It would have been a real pain to do all of that by myself and I am extremely grateful for their assistance. Once the tenants moved in, I have had several issues with my property and the property manager has handled them all very quickly and to everyone's satisfaction. I ended up needing a new HVAC unit and they found a contractor to install one at a very affordable price. In fact, my next door neighbor had been looking to replace his HVAC unit and received several estimates, all of which were significantly more than what they found me. I am extremely happy with the service Bay Management Group has provided me and I plan for them to continue managing my property for as long as I own it.

Very well, the folks at Bay Management Group were very helpful and professional.

It went really well! The guys really know what they are doing!

I write this review with gratitude and appreciation for Bay Management's professionalism. I have been looking for a property management for approximately five years. I found this company by reviewing yelp and I decided to give them a call and a chance. It was the best decision I have ever made. Mark my word they are the best in Baltimore City. Don't bother shopping around. They found solid tenants for me in less than a week. I highly recommend this company. They save me time, energy, and money. Thanks Dana and Michael for your patience.

Bay Management Group is an outstanding property management company. They helped me to list and rent my property in Baltimore. They handle any tenant and maintenance issues that arise in a professional manner. They communicate exceptionally well, respond quickly to any questions, and make the entire process stress free. I am pleased with every aspect of the services they provide. When it came time to list a second property I did not hesitate to contact them again.

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I found this company after an internet search to management a property I owned. This was my first experience as a landlord. I met with Patrick at the property. He seemed eager and was professional. I did find the tenants thru another company. They started managing the property at the same time the tenants moved in. I was told by Patrick (owner of the company) that 2 inspections would occur yearly. The first year there was some minor maintenance concerns which they handled efficiently. I would get monthly statements and the money automatically sent to my account. About and year and half into the lease, the tenant was late paying the rent. Bay Management helped with filing eviction paperwork etc. The tenant did not get evicted. It was helpful to have someone else deal with this since I am a busy professional. Soon after this, I received a notice from the homeowners association that a front window screen was torn on the property. I contacted Bay management. They went out to the property. The tenant had a pit bull which was not approved and reportedly was not taking care of the property. At this point, I asked Carolyn when was the last time the property was inspected and to forward me those records. I never received them. The tenant was told to make changes or else. There was another surprise inspection a month later. Bay management charged me for this inspection. In the agreement, there was nothing stating an fees for inspection. I had to call to get this reversed.  About 5 months later, the tenant reported a roof leak. I informed Carolyn that this was covered under the condo association and please contact them to have it fixed. I am not sure if she ever called. Eventually the tenant moved out. I went to the property and found the place in utter disaray. The window sills had been chewed by the dog, blinds missing, the carpet was filthly. The stair railings were black from dirt. They were suppose to be oak. The garage door was damaged, holes in the walls and doors. I was shocked. I immediately contacted Carolyn about the damage. Her response was that the damage was no more than what was there 5 months ago. My response is why was I not told and we could have had them move out long ago. I did not get a response.
They had their handy man come out to paint the place, remove trash, and do the repairs. The painter dripped paint on the hardwood floors, the paint job was shabby in many places. There were 2 ceiling fan remotes and a garage door opener missing after the handyman came thru. I know they were there prior to him coming since I was surprised the tenant left them I contacted Carolyn about them. She stated the handy man left the garage opener in the garage (which he did not) and he did not recall seeing the celing fan remotes which were attached to the wall. I had to replace both of these. In her inspection, she failed to notice multiple missing shelves/bins in the fridge, missing screen on the patio screen door, and a torn window screen.
I do not fault them for what the tenant did to the property since they did not find the tenant. My issue is that they did not adequately manage the property and protect my interest. I paid them to collect the rent, handle repairs but also make sure the tenant was not destroying the place. When I told them I was not going to use them in the future, this is when Patrick re-surfaced. I had not spoken to him since our first meeting. He wanted to know what could be done to make things right and tried to say that they did not choose the tenant etc. I am highly disappointed in them.