Autostream Car Care - Hampden of Baltimore
About us
Brentwood Automotive is a family owned general maintenace and repair facility that specializes in imports, but domestic vehicles are welcome as well. Have been in business since 1976 under same management. Have been voted "Best of Baltimore" ten times and have been recognized many times in television and newspaper stories. Were given special recognition by the Mayor for service and support to the community.
Business highlights
49 years of experience
Services we offer
Check engine light analysis, Complete repairs and maintenance on Asian, European and Domestic vehicles, Interactive customer service portal (where customers can log in and check service history cost of repairs, Maintenance reminder service, Used car screenings, and up coming maintenance.), computer diagnostics, computerized customer maintenance history, flash reprograming, including Maryland State Safety Inspection
Accepted Payment Methods
- CreditCard
Reviews
4.8102 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 9% | ||
| 2% | ||
| 0% | ||
| 1% |
Showing 1-25 of 102 reviews
Shelley C.
Aug 2017
They were friendly, quick and reliable!
Susan W.
May 2017
Good communication
John E.
Mar 2017
I have nothing to compare the price to. They were really good. They are real good to you. If they are busy they won’t take you. Basically, they will tell you up front, “we can’t take you until 3 days from now!” They are very fast and responsive. It was a good experience. I think it is just a good all-around car repair place. It seems like they can do almost anything.
John E.
Mar 2017
They're good.
Byron K.
Jan 2017
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Wes L.
Jan 2017
They did a great job. Very friendly and professional.
Debby B.
Jul 2016
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Edward L.
Apr 2016
unknown
Response from Autostream Car Care - Hampden of Baltimore
"Thank you for your review! Your input is valuable to us."
Shaheryar J.
Apr 2016
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Yalanda C.
Mar 2016
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Response from Autostream Car Care - Hampden of Baltimore
"Thank you for your review . We appreciate the input!"
James S.
Mar 2016
They were fine. It was a little bit pricey than I thought it would be so I guess I’m not 100% happy with that. I just wasn’t happy with the total charge. They could have charged me less. They are good.
Response from Autostream Car Care - Hampden of Baltimore
"Thank you for your review [Member Name Removed] . I'm glad that you thought we were good. In reference to the price, $59.95, that is not a bad deal for a State Inspection, unless your comparing it to some shops, that lead with a super discounted up front fee, then try to make even more money on the back end, by trying to sell you work that you may not need. That's not us. Ordinarily you could just say no to the recommend repairs, but with an Inspection, you've already paid a fee and you have to have the work done in order to register your vehicle."
Sean O.
Feb 2016
unknown
Response from Autostream Car Care - Hampden of Baltimore
"Thank you {Member's name removed} for your review , we really appreciate it."
Rick A.
Feb 2016
unknown
Response from Autostream Car Care - Hampden of Baltimore
"Thank you for your review. It means a lot to us to know that our customers were satisfied with our service."
Sung-Soo H.
Jan 2016
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Response from Autostream Car Care - Hampden of Baltimore
"Thank you for your review. It is important to us to hear how our customer's feel about the experience that they had at our shop. I glad to know that you had a pleasant one.."
Elizabeth C.
Jan 2016
unknown
Response from Autostream Car Care - Hampden of Baltimore
"Thank you [Member Name Removed] for your review. Our customer's input is helpful to us. It allows us to continue maintaining the highest standards possible. Thank you for your patronage. Ed Nemphos (Owner)"
John E.
Nov 2015
My experience there was excellent. This seems to be a somewhat small repair facility that works on a variety of cars and can do any level of engine/drivetrain repair (I have no idea whether they also do body work). They have a large number of awards and qualifications on the walls of the shop, and I think they have been in business for over 30 years. When I called to make the first appointment, the shop was polite and let me know they could fix my car, but that I would need to wait a few days before they can get to it. This was actually nicer than just having me bring it in and let it sit there for days ... basically they seem to schedule the work such that, once it is your turn, they are very fast to finish your job. They have a great deal of business, so it required a few days wait, which was understandable. Once they got to work on my car, they finished the work within 2 days. They called to get pre-approval from me before starting each project, so there were no unexpected costs. They did require about $50-100 up front fee (can't remember exactly how much) to even diagnose the vehicle, but after that, the costs of following work were kept completely reasonable. Overall the costs were kept very low, which I appreciated. The shop claims to use only very high quality parts, and I saw the shop was kept very clean and professional. They have been friendly and knowledgeable every time that I called the shop. I will go back there again for sure. I had a good experience there personally, and afterwards, I heard from my neighbors that this shop is known by reputation to be an excellent place. They lived up to this reputation, and I am happy to recommend them.
Response from Autostream Car Care - Hampden of Baltimore
"Thank you for the kind words [member name removed]. We work hard to keep our customers happy. In the unlikely event that you ever have a problem with our shop, you may call me personally, and I will do everything I can to help you . Thanks again, Ed Nemphos, (Owner)"
Rob M.
Nov 2015
unknown
Response from Autostream Car Care - Hampden of Baltimore
"Thank you [member name removed], for the input. Ed Nemphos"
Kenneth M.
Nov 2015
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Debra L.
Nov 2015
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Katrina S.
Sep 2015
I purchased the Angie's List deal, which saved me $20 off the usual rate. I was a new MD resident in a time crunch, and they were able to get me in the next day. The staff was friendly. I came in around 8am, and the service was done by 10am.
Xuan L.
Sep 2015
Were professional and responsive. Unlike the other auto repair place, they identified the error code as a gas cap issue, and I haven't had a problem since.
John B.
Sep 2015
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Anne T.
Sep 2015
They did a good job and I am going to start using them.
Response from Autostream Car Care - Hampden of Baltimore
"Thanks [Removed member name], we appreciate your input and welcome you as a new customer."
Carol S.
Sep 2015
unknown
Jim C.
Aug 2015
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Response from Autostream Car Care - Hampden of Baltimore
"Thanks [removed member's name] for your review. It really helps to know how our customers think of us. We appreciate the confidence you have placed in us and we value your patronage. Thanks again, Ed"
Licensing
State Contractor License Requirements
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FAQ
Autostream Car Care - Hampden of Baltimore is currently rated 4.8 overall out of 5.
Autostream Car Care - Hampden of Baltimore accepts the following forms of payment: CreditCard
No, Autostream Car Care - Hampden of Baltimore does not offer free project estimates.
No, Autostream Car Care - Hampden of Baltimore does not offer eco-friendly accreditations.
No, Autostream Car Care - Hampden of Baltimore does not offer a senior discount.
No, Autostream Car Care - Hampden of Baltimore does not offer emergency services.
No, Autostream Car Care - Hampden of Baltimore does not offer warranties.