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At Your Service Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
At Your Service (AYS) Heating and Cooling is a local, family-owned business serving Baltimore since 2013. Our specialty is finding the right heating and cooling system for your home and budget. Our goal is to make you more comfortable in your home. We strive to maintain the highest standards while exceeding client’s expectations at all levels.
Business highlights
Emergency services offered
12 years of experience
Services we offer
Heat pump, all indoor air quality products, boiler, duct work modification and fabrication, ductless split, gas piping & appliance installation., oil, radiant heat, water heaters, zoning high velocity & air conditioning systems
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.547 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 2% | ||
| 2% | ||
| 2% | ||
| 9% |
Showing 1-25 of 47 reviews
Katie G.
Sep 2025
On July 29th, an At Your Service tech assessed the HVAC system at my property. He said the refrigerant was low, which suggested a leak somewhere in the system. He offered several options for service, and I chose the one that included 1) adding refrigerant to the system and 2) adding a sealant designed to seal any small leaks in the system. Only after I made this choice was I informed the tech did not actually have any sealant on his truck, and that he would need to return another day to perform that part of the service. However, despite many calls to the office (most of which went to the office's AI assistant and were never returned), this second service has never been performed. Because the phone number is almost always answered by an AI assistant that does not appear to ever return calls, and there is no email address listed, I have no way to communicate with this business other than by leaving a bad review for the service I paid for but have not received.
Ted W.
Jun 2022
Tech was very friendly and assured me a complete service check and any leaks repaired. When he left with my 2900 bucks I checked the inside units and the filters were solid black with dust and no air flow. I took photos and sent them in the next morning and was told they were taken before service so I put the filters in front of tv to show time and date. Then company said cleaning filters is not part of the service but xtra. Don’t accept service unless you get a written receipt and quote in writing. They do not have reviews on FB because they are so bad they won’t post them. Buyer BEWARE!! There are court cases pending and there is going to be more!!
Response from At Your Service Heating & Cooling
"Mr. [Member Name Removed], as discussed in all previous communications. The filter cleanings was not included on your signed contract so any cleaning we did were above and beyond our scope of work. You paid for a service we provided. We also offered to return and review the issue which you declined."
Peter M.
Apr 2022
My 18 year old HVAC system failed right before the summer last year. I got several estimates, and went with At Your Service. Mike Caniglia led the installation team and they all a great job explaining what was happening and keeping me updated. The heating and cooling system has worked properly with no problems ever since. At Your Service wasn't the least expensive option, but you get what you pay for and I paid a fair price for excellent work. I would definitely hire them again.
Response from At Your Service Heating & Cooling
"Thank you for taking time out to provide your feedback [Member Name Removed]! It's greatly appreciated!! Agree with the pricing statement; we need to be able to charge enough to stay in business to be able to continue to serve wonderful clients such as yourself for many more years to come."
JOHN S.
Jun 2021
The technician recharged the ac. Says he put in 4lbs. I have no idea but I spoke to another company who I tried to use and they thought my size system wouldn't hold that much. Again, I have no way of knowing but the technician didn't replace the air filter, he left it out completely so my system was running without a filter after he left. Customer service is terrible to the point of harassment. They called my cell phone at 6:21am demanding payment, saying this was my final call and I would be sent to collections. This happened on June 10, 2021 only 5 days after service was done on June 5th! This is for one of my rental properties and I pay all my invoices and bills within 30 days which most businesses expect. My crefit score is high. Who gets threatened with collections 5 days after service and called at 6:21am? I will pay them shortly but I would never ever use this company again
Response from At Your Service Heating & Cooling
"Mr. [Member Name Removed] - Is your name [Member Name Removed] or [Member Name Removed]? We have you in our System as [Member Name Removed]? I can gladly send you a photo of your System sticker showing you how many pounds your system takes. We came out on a Sunday to get your tenant(s) back with AC and did not charge you any overtime rates. How we left the system was verbally communicated to you and pictures were sent. If the filter was left in the system it would have froze up the system again leaving your tenant with no AC again. All costs are due in full upon completion. We're coming up on a week with no payment from your service on 6/6 you also failed to mention in your review that you have a old outstanding balance on your account from 12/5/2020 (which is well over the 30 days you state you pay your bills in?) Your Invoices have been sent to collections and it's sad that you felt to negatively review us for us asking to be paid. Our previous reviews reflect our company otherwise."
James H.
May 2021
At Your Service identified and fixed longstanding problems in our ductwork. We consulted several HVAC contractors but they were the only ones who would take the time to try to understand the problem. The service technician showed real initiative and technical knowledge in proposing a solution and implementing it. At Your Service was not inexpensive but the expense seems to have been worth it.
Response from At Your Service Heating & Cooling
"Thank you for the review [Member Name Removed]! I'm so happy to hear we were able to fix your longstanding ductwork problem."
Ron C.
Jan 2021
Terrible these people are not good at what they do they charge me $89 for a diagnosis of the system then told me I needed a gas valve and charged me $545. After they installed the gas valve did not solve the problem and wanted to charge me $9 00 additional dollars to replace a furnace control board I told them don't install and I had another furnace installed which cost me $750 for a new unit prior to that they sent out a tech and tried to sell me a 8900 train system these people were just parts changing hoping to fix the problem and then when that didn't work try to sell me a new system fraudulent would never hire these people to do any work
Daniel P.
Dec 2020
Perfectly completed! Honest, clean and quick service!!
Response from At Your Service Heating & Cooling
"Thank you [Member Name Removed]!"
Joseph C.
Dec 2020
Since my existing equipment was almost 20 years old I called 4 HVAC outfits for an estimate. Out of the 4, only AYS showed up on time, was courteous and professionally attired. Ryan was very accommodating and listened to my concerns and needs. Ryan provided recommendations but did not apply any high pressure sales tactics. We decided on a unit with accessories that best suited my needs and at a reasonable cost. This particular unit had a 4 week lead time, but Ryan was able to utilize his many contacts and found one in stock at another location. Needless to say, the whole job was performed in less than 3 days and before Christmas day, Scott and his crew were very courteous, neat, and maintained a professional demeanor through out this whole process. I would highly recommend At Your Service Heating and Cooling and will use them again for all of my HVAC needs.
Response from At Your Service Heating & Cooling
"Thank you [Member Name Removed]!"
Danielle T.
Oct 2020
They checked our water heater and suggested repairs, completed them, but did not notify us it didn't work properly and gas leaked into home for days before we noticed. They came back after putting off our calls and told us we'd have to fix the water heater for 700$ not including the 189$ we had paid to have it "fixed" in the first place. Thanks.
Response from At Your Service Heating & Cooling
"Ms. [Member Name Removed], We are disappointed to see this review. You originally called in for a replacement estimate on your water heater to a hybrid model and changed the appointment to the maintenance with a check of the water heater. At the time of the initial call you were aware that the water heater needed to be replaced but changed your service request. Danny was there on the 6th for maintenance and checked the water heater per your request. You then called on a weekend and our office staff immediately had communication with you and Danny returned on Sunday. We never avoided calls or left your call unattended. You never approved the estimate for parts to correct the issue. What can we do to help resolve your complaint?"
Robert K.
Jul 2019
Tech worked for over 2.5 hours and was thorough and efficient. Working both indoors and outside (in 100 degree heat index), he inspected and fine-tuned all units. A previous company we worked with performed only cursory checks as part of a service contract, so we were surprised and pleased to receive such a thorough inspection and adjustments. Customer service is always A+ with At Your Service. Highly recommend.
Response from At Your Service Heating & Cooling
"Thank you for the A review. We're so happy to hear you had a wonderful experience with Daniel. We'll see you in the Fall!"
Angela H.
Jun 2019
Tech was on time, professional, and very knowledgeable. Scheduled an appointment to have my unit fixed. Very happy I found this company.
Response from At Your Service Heating & Cooling
"Thanks for the review [Member Name Removed]!"
Matthew B.
May 2019
Overall the experience was fine. The technician was running behind and got there late. I ended up calling the shop to make sure they were still going to show up. Nice guy. I just had to be out of the house for my sons appointment. Ended up having him lock up.
Response from At Your Service Heating & Cooling
"I apologize for the tardiness. We promise to do better next time. Thanks for the review!"
Kim W.
May 2019
Great he clean my system. Changed my filter and checked my outside unit
Response from At Your Service Heating & Cooling
"We love being your HVAC Company! Thanks for the review!!"
Derek M.
May 2019
Great! Always responsive and get the job done quickly.
Response from At Your Service Heating & Cooling
"Thanks for the A review! We're happy to have you as one of our Priority Customers :)"
David C.
Apr 2019
They are very efficient and don not play games. Always very happy with their service.
Response from At Your Service Heating & Cooling
"Thanks for the review! It's always a pleasure serving you and your locations. Looking forward to the future!!"
Dolores D.
Apr 2019
The technician was friendly and courteous and did a great job.
Response from At Your Service Heating & Cooling
"Thanks for the review [Member Name Removed]. It's always a pleasure working with you and your mom :)"
Hector R.
Feb 2019
Everything was great. Fast and reliable
Response from At Your Service Heating & Cooling
"Thanks for the review [Member Name Removed]! It was a pleasure serving you!!"
Mike B.
Feb 2019
Great, Ryan and his team are the best I've used.
Response from At Your Service Heating & Cooling
"Thanks [Member Name Removed]! Always a pleasure performing work for [Member Information Removed]!!"
Crystal A.
Dec 2018
They did a wonderful job. I had another contractor prior and they did not fix the issue.
Response from At Your Service Heating & Cooling
"Thanks [Member Name Removed]!"
Chris K.
Oct 2018
They are very courteous and prompt. They also charge a reasonable price. I would use them again.
Response from At Your Service Heating & Cooling
"Thanks [Member Name Removed]! Look forward to working with you again in the future."
Kim W.
Aug 2018
I called first thing in the morning and someone was able to come out that day when I got off of work They always explained what was wrong and fixed it right then and their.
Response from At Your Service Heating & Cooling
"Thanks for the review [Member Name Removed]! We look forward to working with you in the future!!"
Angie C.
Jul 2018
All of the staff are very knowledgeable, punctual, professional & reliable. At your service is the beat in the business.
Response from At Your Service Heating & Cooling
"Thanks for the review [Member Name Removed]!"
Jesse K.
Jul 2018
A.C. was not working. Tech showed up on time, but did not speak about any of the charges until work was completed. Felt buckle and dimed.
Response from At Your Service Heating & Cooling
"Hi [Member Name Removed], This is not an accurate review of the Service you received from us. Ryan spoke to you on the phone throughout the Service and discussed pricing."
Ayanna A.
Jul 2018
My repair man was excellent! During a heat wave, my AC unit decided to quit on me so I called At Your Service. They were able to come out that same week, earlier than my appointment time ,since I mentioned I was going out of town the scheduled repair day, and get the job done. It was nice that I got a phone call ahead of time saying when to expect my repair man. Since he did not have the part with him, he was willing to run back to his office, check to see if they had the part in stock, fix my unit and made sure everything was up and running. I would definitely recommend and will use again!
Response from At Your Service Heating & Cooling
"Thanks for the awesome review [Member Name Removed]! We look forward to working with you again in the future."
Terry P.
Jun 2018
It was a pleasure working with Kelly to coordinate the various appointments leading up the the work being done. She is friendly, informative, and responsive. Ryan and co. were timely and professional, and the estimates were fair. Ryan was flexible with his time and I found it incredibly generous of AYS to lend me a portable AC unit as a courtesy until my installation appointment. They were also very considerate in keeping my yard clean and presentable post-installation. Overall, I would highly recommend At Your Service if you need HVAC services. Was delighted with the level of professionalism I was met with.
Response from At Your Service Heating & Cooling
"Thank you for the kind review [Member Name Removed]! We enjoyed working with you!!"
Licensing
State Contractor License Requirements
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FAQ
At Your Service Heating & Cooling is currently rated 4.5 overall out of 5.
At Your Service Heating & Cooling accepts the following forms of payment: CreditCard
Yes, At Your Service Heating & Cooling offers free project estimates.
No, At Your Service Heating & Cooling does not offer eco-friendly accreditations.
No, At Your Service Heating & Cooling does not offer a senior discount.
Yes, At Your Service Heating & Cooling offers emergency services.
No, At Your Service Heating & Cooling does not offer warranties.