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Amazing Heating & Air Conditioning Inc
Generator - Install, Electrical Baseboard or Wall Heater - Repair, Central A/C - Install,
About us
We are in the customer service business that provides plumbing, heating and air conditioning services. At Amazing Plumbing, Heating & Air, our business philosophy is to provide ultimate comfort levels in your home by educating the client to make Amazing decisions. We accomplish this by asking a few questions about your problems and offering the best indoor air quality products coupled with energy efficient HVAC systems tailored to your needs. About Us: Amazing Heating & Air Conditioning, Inc. was founded by Andrew Fitzhugh Sr. We have been in business since January of 2006 and we are family owned and operated. We are located in Downtown Baltimore (Federal Hill) so we are quickly and easily accessible to all surrounding counties. We design our systems using the most up to date heat load software that allows for most of the newer material that are used in green construction and newly adopted codes as well. We install, maintain and service all of the systems listed below but we are always interested in learning about alternative styles of heating and air conditioning whether it be new or old. We are going to be around for a long time so what is new now will be common practice in the years to come. We also offer multiple financing plans to assist our approved customers get what they need and want.
Business highlights
19 years of experience
Services we offer
& Ventilation. •Air Conditioning •Heat Pumps •Geothermal Systems •Dual Fuel Systems (also known as Hybrid Systems) •Gas & Oil Furnaces •Gas & Oil Boilers •Ductless Mini Splits – Wall Hung, Air Conditioning, Heating, Recessed, Residential & Commercial, and Concealed units available •High Velocity System •Whole House Generators •Faucet Services • Toilet Services • Drain Services • Water System Services • Water Heater Services • Gas System services
Accepted Payment Methods
- CreditCard
Reviews
4.586 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 5% | ||
| 1% | ||
| 3% | ||
| 9% |
Showing 1-25 of 86 reviews
Keith K.
Jun 2025
Several years ago, Amazing HVAC installed my heat pump and air handler and has been maintaining the system since then. Over time, they regularly recommended optional add-ons like air purification upgrades, but I always felt the quoted prices were quite high. After researching, I decided these add-ons were unnecessary and declined them. Recently, a technician suggested I replace both the capacitor and contactor—at a cost of nearly $500. I found this surprising, especially since the parts were under warranty and the charge was purely for labor. When I questioned the cost, I was told it covered “processing the warranty claim” and that this is just what HVAC service costs. Curious, I researched the components and found that they are simple to test and replace at a total cost of $51.76. I bought a multimeter and discovered my capacitor was functioning within normal range (38.34 µF out of a 40 µF rating), contrary to the technician’s claim, given that there less than a 10% difference. To confirm, I hired a second HVAC tech who said the capacitor was fine, and the contactor, while slightly worn, didn’t need immediate replacement. At that point, I had already bought the parts, so I replaced them myself—in just 30 minutes. Despite receiving an apology from Amazing HVAC phone operator and being told a manager would follow up, I never received a call, even weeks later. I used to recommend Amazing HVAC as an honest but expensive company. Unfortunately, this experience revealed what I see as a troubling pattern: overpriced services, upselling unnecessary repairs, and a lack of follow-through on customer concerns. If you choose to work with them, I strongly suggest getting a second opinion on any recommended service. However, I would even more strongly suggest finding another company to handle your HVAC needs.
James B.
Jun 2023
Joined their "Comfort Club" subscription, where you pay a monthly fee in exchange for two "tune ups" per year. You also get priority emergency service which I never needed. No priority for the tune ups. For $420/year I can easily have my systems serviced on an as-needed basis by another company. Techs would spend two hours "tuning up" the systems on their visits, identifying a dizzying set of alleged problems on each system, taking a bunch of random photos that are meaningless to a layperson, and never being able to quote a new system because that was a separate division. No free filter changes or anything like that. Last straw was my spring tune-up being cancelled at the tail-end of the appointment window after I had waited around all day. When I rescheduled, the tech took almost 2.5 hours and did not clearly explain what line-items would be required to recharge the refrigerant in my heat pump. On a follow-up call with "Rob" that same day later, he was extremely rude.
Kathryn B.
Jun 2022
TLDR: Amazing's service is Amazing. Amazing's management not so much. Look elsewhere, or at least seek other estimates. Unfortunately I have used Amazing's services for over two years and have not had a satisfactory experience. I originally hired them to install two Mitsubishi ductless units in my Baltimore City home. The installs went fine, Mitsubushis are a fine product. They also (at the prompting of their sales rep) installed a passthrough fan which was not. I called the rep back, who confirmed that yes, it was not performing correctly, but there was nothing to do about it. I'd accept that if if was not an additional $1800 charge. I accept that I authorized this work but the sales rep should have had a better idea if this fan would work, and when it didn't, have a better suggestion than "well, just put up light blocking drapes" which was marginally better but not worth an almost 2k add-on to my services, and an additional cost because it was installed incorrectly and I had to have another electrician inspect and fix the wiring. This year, I was up for my annual re-inspection of my AC system. Amazing's technician was prompt, courteous, and the representative arrived on time. I informed him that my compressor had been disconnected over the winter, and that it should be checked for pressure, etc. which he took note of and went to work. He was in my house for a good 2 hours or so...and when he finished he said all was in order. I asked him again about the compressor, and he confirmed all was OK. A few weeks later, I noticed that the AC was having issues running and requested that it be checked out. Again, the customer service team made scheduling easy and convenient. A second technician arrived, inspected the system and told me that the system should not be running at all--that running the system would, in fact cause permanent damage to the compressor. He added that there were both issues with the compressor and the interior unit. I asked them if this was something that the first inspector should have noted, and they said that they had no access to the first inspector's report, so they couldn't say. He provided me with an estimate and I agreed to go ahead with repairs. I scheduled a third appointment, and once more the service was fine. The agent came and did the work. It was clear that this was not just a minor repair--they were working all day (you would think that something that major would have been caught the first time) and completed the job successfully. I told them I did not want to pay until I had spoken to someone higher up about this situation, and asked if I'd be invoiced, which they confirmed. Over the weekend I found that Amazing had gone ahead and run the charge without my authorization. I had signed up for their annual maintenance plan, but didn't expect them to use my credit card freely. I don't blame the tech for this, how would he know about billing? But it an unpleasant surprise. Amazing's service people are just that. Amazing. They are good at their jobs, and my experience was satisfactory. The problem is in management and sales: my experience with them has been at best passable and at worst very frustrating. Ask for very specific notes, info and follow-through, and be sure to get estimates from other folks. Would not recommend after this experience.
Jacqueline C.
Aug 2021
They started the work, and have not completed the service, they did not do everything that was stated on the contract. I contacted them several times, and they kept on saying that they are going do something about it or give a credit for the incomplete job. I haven't heard from them since and they are not returning my calls.
Bernadette C.
Jan 2021
Horrible never experience such an unorganized company with staff full of SCAMS for you to spend more money. My elderly God Mom has finally got heat and hot water in which they wasn't even hired to replace the old one was fine, I wouldn't reccomend them to my enemy.
Gail R.
Nov 2020
Air filtration system installation
Earline R.
Oct 2020
Oil heater installation
Savannah B.
Sep 2020
Workers were incredibly friendly and respectful of space during covid times. Were in and out fast and was incredibly cheap considering how badly my grandmother's tuneup was needed.
Jeff K.
Jun 2020
They came out and did an A/C tune up. Good service, good price. Friendly tech.
Gerald B.
May 2020
Great technicians , prompt service even in emergency, fair prices
Alex H.
May 2020
Quick and easy. My AC unit is as good as new!
Robert S.
Apr 2019
I called amazing air and asked for the technician to come out and fix a leak in my coil. The CSR said it would cost $99 to come out and look at the system and they don't have pricing. I told her that I already had one HVAC technician look at the system and he told me that you would need a charge the system with nitrogen to find the leak. The tech came out and was going to charge $693 just to charge the system with nitrogen then told me that he might be able to fix leaks on the ends, but nit in the middle of the coil. 7 liters of R22 would cost $736. I was told the nitrogen cost was ridiculous price and had they told me initially the cost, I would not have had them over. I strongly recommend that you call another company, one that does not charge you up front and cant give you any initial baseline pricing.
Response from Amazing Heating & Air Conditioning Inc
"Hello Mr. [Member Name Removed], Unfortunately what you experienced over the phone is exactly what we want to avoid. You asked a person that helps our customers by scheduling appointments with the right person with absolutely no technical knowledge or field experience to diagnose, prescribe and quote solutions and effectively explain all of the intricacies of what it requires to perform the repairs when they are not qualified to do so. We have many options for repairs and our diagnostic fee can be applied to any repair you decide. We can tell you that the range is $99 and upwards depending on what is right for you and we offer financing if that makes it easier for you. It can be challenging to make these large repairs. I appreciate your feedback but unfortunately we can't accurately diagnose and explain all of what we do for the repairs we offer over the phone without seeing it. Thank you, Andrew Fitzhugh Sr. President"
Michele B.
Dec 2018
The service was excellent. They were on time and professional.
Xi C.
Jul 2018
In 2016, they came diagnosed my AC as leaking Freon and repaired at the cost of $2700. The next year 2017, the Freon leaked and AC stopped working again. They want to charge me for repair but I reminded them the repair was just done last year. So The AC was repaired and I was not charged. This year 2018, the Freon leaked again and AC stopped working. They said the repair is out of warranty and I have to pay to have it repaired. I didn't and turned to someone else. I called the owner and left two messages but my call was never returned. I'm deeply disappointed at their shoddy work and lack of professionalism. In my opinion, they just want to make money and doesn't care about their customer. Please avoid this contractor and use others.
Melanie S.
Jun 2018
Everhytnhing was done to my satisfaction, on my timetable, with minimal inconvenience to me. I have relied on Am axing for 12 years now, with complete satisfaction. I don't even b other calling anyone else.
Lloyd M.
Nov 2017
They charge 3 times more than other companies. They are taking advantage of the consumer. They never told me their policy for the weekend. The weekend is considered an emergency service call. I was charged $99.00 just for them showing up. I did not hire them to do the work. They quoted a price of $421.00 in addition to the $99.00. I called around to other companies that will only charge $129.00 to do the same charge. A flame sensor needs to be replaced. The part that needs to be replaced is $11.66.
Response from Amazing Heating & Air Conditioning Inc
"To summarize this quickly: We were contacted over the weekend because other companies would not respond per the customer. Our veteran dispatcher of over 4 years explained the options for after hours and normal hours services twice announcing the difference between them is the $99 does not get waived after hours. We have licensed technicians who are randomly drug tested and have had background checks performed annually to ensure our quality and your safety. We also send trained technicians around in fully stocked vehicles with the standard replacement parts so we can provide comfort to you the first visit in most cases with minimal time wasted by our clients. Everyone's time is valuable and we understand what our clients want. There are investments we make to provide the level of service we want to provide to the clients who want what we offer. I don't operate the other companies she stated she contacted but obviously they weren't there for them when she was in need. I can't state what their expenses are nor what they should be however our work is appropriately priced for the level of service we want to provide with some earnings included. What she failed to mention is that we inspected her entire system at her rental property so she was unable to witness our services nor the repairs we recommended. We found that the flame sensor was the reason for the service call however we also opened her evaporator coil and found that it was filthy along with her blower wheel and air filter. To clean the coil and blower wheel we would have to remove her fan motor in the process which is a large undertaking to say the least. We also perform a combustion analysis and adjust the entire burner as necessary to ensure her safety on all fuel burning equipment that we service which is also included in the quoted price. The customer did not want to listen to our professional recommendations nor the reasoning behind it. We had all of the parts on our vehicle to get her up and running the same day but she declined getting her tenant heat. I personally tried to contact her on Monday and I was literally told what she thought, I uttered "I understand" and she hung up on me! I would like to have been able to explain everything in detail to her again had I have been given the opportunity. If the customer would like to revisit our services in the future I would like to meet her onsite so she could witness what we do to earn the repairs that recommended. I understand seeing a price tag if you were simply buying a part having sticker shock however we are providing a service that goes much further than buying a part, slamming it in and walking away without regard to efficiency, performance and safety. Thank you for reading, Andrew Fitzhugh Sr. President"
Linda H.
Sep 2017
Andre came right on the scheduled time, assessed the problem, and made the repairs. The parts (a motor and another part that I don't remember) were in the truck, so the unit was fixed within an hour or two. So far, everything is working fine. Andre did tell me about the advantage of the membership program, but he didn't hard sell it when I told him I am putting the house on the market in the spring. He did tell me about the certification that Amazing can give me in the spring that I can provide to potential buyers. I appreciated hearing about that and will follow-up, not only with that, but with some maintenance later in the fall. I am very happy with the service, the professionalism, and the general responsiveness.
William B.
Aug 2017
We found Amazing HVAC through Angie's List and had a great experience. We had two aging/leaking units that needed replacing. Our comfort specialist, Greg, was super involved with the entire process and ensured the installation went smoothly. The install crew were extremely nice and professional and worked into the evening to make sure the units were functioning properly. As a side note, the work was originally supposed to have been done over two days, but they were able to squeeze it in one day. Since this affected my wife's company, they are throwing in a complementary humidifier for the inconvenience! The units were installed six months ago and have run smoothly ever since. Couldn't recommend Amazing Heating & Air Conditioning enough.
Response from Amazing Heating & Air Conditioning Inc
"Thank you for the great review! We are glad you were happy with our service we provided. We will be here for you when you need us! The Amazing HVAC Team"
Janice G.
May 2017
It went great. Two guys that came, went above and beyond what they needed to. They were wonderful.
Response from Amazing Heating & Air Conditioning Inc
"Ms. [Member Name Removed], Thank you for taking the time to review our company for the services we provided. We truly appreciate you as a customer and we know how valuable your time is. Hope you have an Amazing summer! The Amazing HVAC Team"
Kyle M.
May 2017
200 dollars for a 5 dollar part, but I get it. They did a good job.
Rebecca L.
Apr 2017
I talked with Mark and he told me that relocating the existing condenser would be about 2/3 of the cost of just getting an entirely new HVAC system due to the fact that the coolant in the old condenser was now very expensive and difficult to handle in an environmentally friendly way. I was not anticipating that cost for just moving the condenser, but since the HVAC system was very old, I saw the benefit in replacing the whole system. I was able to get a 0% interest line of credit through Amazing to finance the new system. We had to install the system in three phases due to the other construction that I had going on, and Amazing was...amazing! Mark always responded to my text messages promptly, and we were able to schedule appointments with 48 hours of my request. They were always very professional and courteous to me and helped the rest of my home improvements move right along. I put N/A for my cost review since I didn't get quotes from other HVAC contractors.
Kimberly F.
Apr 2017
Very well -- incredibly professional, very punctual and cleaned up everything!
Anwar G.
Mar 2017
.
John B.
Mar 2017
unknown
Response from Amazing Heating & Air Conditioning Inc
"Hello Mr. [Member Name Removed], I appreciate the great rating and look forward to serving you in the future! Andrew Fitzhugh Sr President"
Steve T.
Feb 2017
Very pleased overall. Amazing is the only company that showed up promptly when I needed estimates. Installation took one day.
Licensing
State Contractor License Requirements
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FAQ
Amazing Heating & Air Conditioning Inc is currently rated 4.5 overall out of 5.
Amazing Heating & Air Conditioning Inc accepts the following forms of payment: CreditCard
No, Amazing Heating & Air Conditioning Inc does not offer free project estimates.
No, Amazing Heating & Air Conditioning Inc does not offer eco-friendly accreditations.
No, Amazing Heating & Air Conditioning Inc does not offer a senior discount.
No, Amazing Heating & Air Conditioning Inc does not offer emergency services.
No, Amazing Heating & Air Conditioning Inc does not offer warranties.