Advanced Security Safe and Lock

Excellent fast service in an emergency on Christmas Eve!! Thank you David for your exceptional and professional service!!! Highly recommend!

The locks all function well aside from 1 which was re-keyed and is hard to close (I need to pull the door shut and then lock it).

I was going to order a custom built safe from a high end manufacturer. Prior to ordering Eastern Safe was selected by the manufacturer to do a site survey to see if the safe I wanted could be taken up my hardwood stairs. Dennis from Eastern Safe came out with the specifications of the safe I wanted, measured my stairs and inspected the location. He told me and the manufacturer they could do it. After I had fully paid for the very expensive safe and it was delivered to Eastern they arrived up at my house to install. They first damaged the safe slightly getting it off the pallet. When I asked them about it they told me the damage was already there. They got it to my front steps but could not get it over. They moved it into my garage, blocking one parking space and said they would come back in two days with more manpower. On the appointed day after waiting three hours of the four hour time window they had given me no one arrived. I finally called their office to be told their truck had broken down. I asked why no one had called, but they had no reason. I asked why they didn't just put the equipment in a van and was told it wouldn't fit. Even though all they had shown up with the first time besides the safe was a stair climber, a couple of drop cloths and two pieces of wood. It could have fit in a minivan with room to spare. So they rescheduled a second time for the following week. The following week they came with Dennis, who had done the site survey. He came inside, looked at my steps and said they cannot get it up the stairs. I reminded him the manufacturer had hired them to do a site survey and he had said they could deliver. He said he meant to the basement, not upstairs. I reminded him that he had measured my stairs and told me his main concern was that the landing was big enough to make the turn with the safe. He then said he had told me it had to be 800 pounds with the safe door on, not off. This safe is 800 pounds with the door off and they had already removed the door. Why it matters that the maximum weight he can handle is only with the door on made no sense. I told him that he had informed manufacturer directly, not just me, that he could deliver it. He said there was no way he could have said that and left. At the time of the site survey I had asked him if his stair climber could handle 800 pounds with the door off he said no problem, his stair climber was actually rated for 1000 pounds. So he flat out lied to me. They left me with a very expensive safe sitting in my garage, with the door off. Fortunately manufacturer was very responsive to my problem. They called in Advanced Security Safe and Lock all the way from Baltimore. Ben from Advanced came that very evening to do a site survey and said he could deliver it upstairs. I told him it had to be installed this week and he called his office and rescheduled a couple of his guys. They arrived the very next afternoon with a lot more equipment than Eastern Safe. Within a couple of hours of when they arrived they had my safe in the exact location I wanted upstairs with absolutely no damage to my house or safe. Absolutely impressed with Advanced Security Safe and Lock. Eastern had left me stranded. Not only did they do the job perfectly, they also did it on very short notice.

When perfectly and quickly

I called the office on a Sunday morning and was pleasantly surprised when I told that they could do the work that day even after I said it was not an emergency. I was expecting to schedule an appointment for the following day. The technician was arrived at the specified time and completed the work with 2 hours.

I contacted Advanced Security, Safe & Lock today. Charlie, the appointed technician, showed up today at the time that he committed. He was polite, professional, and stayed focused on the task at-hand the entire time he was in my home. After he completed his diagnosis , he assured me that he would have the lock working properly today. He promptly completed the job and tested the lock, with me observing, in less than 1/2 hour.  As he assured me, the lock is working perfectly fine and smoothly (actually better than it worked before it was broken). Advanced Security, Safe & Lock definitely has my vote for their great customer service, polite, skilled, and professional technician (Charlie), and reasonable pricing.  I am SECURE in my home again and very appreciative.