A. Hoffman Awning Co

They did a nice job putting it up, we noticed near the downspout on seam was leaking. I called they said they would come out the following week never showed up. They called me after that said they would be out the following week again on Wednesday never showed up or called that day. then they called me again and samething we will be out next week never showed up or contacted us. Its been about 2 mnths since they put it up and 3 set appointments with them and no show and no calls very disappointing and frustrating after all i paid good money for this to get done completely. I should of went through someone else but to late they got my money. Would not recommend them and i figure now i will have to find someone else to complete the job

Great experience with Hoffman. Quality product at a fair prices, and installation was well done.

Everything went well with no complaints.

They were able to schedule the project within my requested time frame. On the day of the removal, they came, looked around, started working, and completed the removal and clean-up within 30 minutes.

The provider scheduled and consultation with me to discuss pricing and options. He was punctual and showed up with a great outgoing disposition, which is a plus in my book. He was very knowledgeable, excellent listener, courteous, and honest about the quality of their product. The consultation took about 30 minutes, and he gave me a reasonable time frame as to when the job would be completed, expected time frame was 3 weeks. I expressed an urgency to have the awning installed ASAP, and to my surprise the awning was there and installed in little over a week or so. I would not hesitate to share my positive experience with this company with my family, friends, and neighbors.

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They were able to fit me in early and the project was done sooner than I expected.

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No concerns to speak of except the removals and installations require prepayment 2-3 months in advance and frequently need reminder calls for installation (125.00 for each installation and removal). Awnings show no signs of fading or wear to date and would recommend them highly. They continue to serve us.

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They have the best price compared to the other providers.  I like their price and the service they delivered.

I bought these awnings from Hoffman years ago and when it got to a point I could no longer put them up or take them down, I hired Hoffman.  Over the years they have not come on schedule, nor told me if there was a problem with the the awnings when they took them down, and one time broke a window pane.  When two seams had to be re-sewn, they were sewn without tucking the material under so the threads can unravel.  I was also charged for a complete re-stitching which I did not receive.  Last year one of the pockets came apart on another awning and I was told it would cost a fortune to get it sewn, I told them to bring it back and I would take it someplace to get it fixed. That is when I learned I had been overcharged for the larger awnings earlier.  So they did fix the pocket for free.  However, I do not know if I was due a refund and never got the specific info.  I called this morning because my zip code was supposed to have the take-down done a month ago and had to leave a message because Craig was off and no one else could answer when they would be taken down.  With all this wind, it would have been nice to have them down timely so I would not have to worry about damage.

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They had to correct issue right on spot as I could not open storm door as the awning was too low.. The saw issue and corrected it.

The salesman (Jim) arrived punctually; was well-versed in the company and its line of products; was patient and discussed several options to solve our problem. The installation went as planned.

was very professional; fixed the problem

All my contacts were positive.  On the first visit I was told about the company, shown samples, etc.  There was a wide and varied selection to choose from. I asked all the questions I could rhink of and these were answered to my satisfaction.  When I said I wanted the awnings  the salesman took measurements and I selected the material and design I wanted..  He  told me the price and I accepted it although I  wondered if it was a little high.  I was told it might take three  or four weeks, but the installers came in about two weeks.
During the interim I called the salesman with a question which he answered.  He told me I could call at any time with questions.
The installelrs came  within the hours we had agreed upon, were polite and knowledgeable and worked well.   They showed me how to retract the awnings when I wanted to.   I am very pleased with the results and have received compliments on the awnings.

Their services have been very inconsistent even after they provided an awning that did not fit.  Initially, despite telling the PR contact I did not want a patch job, the installers came back with the same awning with a two-inch patch long the entire length of our 24+ ft awning...completely unacceptable!!!  After four attempts to correct the issue by providing pictures of the patch work and follow up telephone calls, we took steps to get our lawyers involved.  My Husband and I went to the A. Hoffman Awning Company office, and spoke with Irma who took control of the situation and the work was finally completed as contracted.  It was a botched job right from the beginning, and all the stress and poor customer satisfaction could have been avoided if the work had been done correctly in the first place.  As a result of this and several other unsatisfactory put up-take down services, we chose not to do business with A. Hoffman Awning Co. going forward.

9/3/14 - Unexpectedly, I received a telephone call from Mrs. Donna Hoffman, owner of the company.  I am pleased to say that she was VERY concerned about how we were treated as customers and has guaranteed 100% satisfaction on our future dealings with A. Hoffman Awning Company.  As a result of Mrs. Hoffman's call, we will most certainly return as customers and have upgraded our original business ratings for her company on Angie's List.

This was the second time we used Hoffman. The first time they installed a retractable awning over our patio. They came out and were very professional and knoweldgeable. They were extremely consultative and listened to our needs and made suggestions. I the price was a bit high but in retrospect I ended up with a quality product that has not needed any maintenance. This time we decided we wanted an awning installed over a door for functional reasons to protect from weather but also to beautiy the house. Based on the consultation they recommended a fixed awning and helped us decide on coor choice. Very professional and easy to work with. i recommedn them highly.

As usual, the company performed the work in a timely and professional manner.  I plan to use them in the future.
Regards,
Bob L

I would use them again in the future if I needed to.

The job went exactly as planned.  The installers arrived within the time frame prescribed, giving us a call 30 minutes before they arrived.The frame went up without a glitch and fit perfectly.  The installers were very professional  They gave us operating instructions including proper use and care.  The awning has exceeded our expectations and has given us a definite break from the sunny southern exposure on our deck.