Arnold Farms

They did a good job and they planted some aphrodite and they died and they replaced them for free. I get top soil from them and mulch like that. I have them delivered bulk. I have bought some potted plant and stuff from them. They are pretty good. They are not the cheapest but they are not the most expensive. They did respond well.

They came out and cut a hole in the ceiling and found the problem. They partially fixed the problem but had to come outat another time to completely fix the problem.
Long story short....they came out 4 times...I got charged the $50 service fee every single time ontop of the $49 an hour rate.
There were many instances where they never showed and never called. I ALWAYS had to call them to inquire about why they didn't show up. The excuses were always different. They forgot to write it on the board, they got busy ect. They manager/owenr said i was so patient that he would give me a discount or waite one of the fees. That never happened.
The project is still not complete. They put in new drywall and patched it but never finished sanding and blending so my ceiling looks awful. I even told them i wasn't worried about proce but getting it done right. I called and sent 2-3 emails about them finsihing the project and never received a response.
I will never use them again and would not recommend them. They are nice when you talk to them on the phone and when they are at your house but they are too booked to provide quality and timely service.

They were able to fit us in last minute, the young man who came out to our house was very friendly, knowledgable about the issue, and had it fixed and working in 20 minutes.  For these type of handyman tasks that I cannot do myself I would absoutely use them again.

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We saw a sign outside Arnold farms that said they did $30 an hour yard clean up.  We contacted them on or about March 26.  After speaking with Walt, who seems to be in charge of their hand man services, we were told to expect someone to come out and take a look at our job in the next day or two.

Two days later I contacted them again, and found out that our information was not in their system (Spoke to Ron).  Ron again put me in touch with Walt who acted like he never talked with me.  We set up an appointment for April 6th.
On March 31st (1 week prior to our appointment) a handy man apparently showed up.  No one was home because we were not expecting anyone.

On April 4th we had a family emergency.  I called Walt that evening and apologized for having to cancel.  I told him we would reschedule with him in the near future.

On April 6th the handy man again arrives to find an empty house.  Apparently no one told him we had canceled.

On April 13th my wife made one last try, and they told here they could come out that day.  She waited around for about 4 hours before they called and asked her to go take some measurements relating to the job (having a tree removed).  When she gave them the numbers, they told here the price we had received previously was too low, and it would be almost twice as much.  She told them she just needed to confirm with me, and in about 5-10 minutes called them back to tell them to come out.  They had already taken another job in the interim.  My wife pressed them, and they told her that if it wasn't an emergency they would just come out tomorrow.  She scheduled a 9:30am appointment for April 14th. Again, all scheduling was done with Walt.

On April 14th at 10am I contacted Arnold farms to find out where the promised handyman was.  We were then told in no uncertain terms that the handy man would not be coming because they had "already been to the house 3 times and no one was home."  They then recommended I take my business elsewhere. 

In an objective sense, it appears that Walt does not write down anything that is discussed with him, resulting in people showing up when they shouldn't, and not showing up when they should.

 Regardless of whose fault the miscommunications  were, I found it unacceptable that we were told to take our business elsewhere 30 minutes after a handy man was supposed to be there to do the project.  I will not be returning to this business.