RESTORATION HARDWARE INC

The first problem is that in order to end up with 3 items of acceptable quality, we had to send 3 defective items back. Yes, 2 sconces and 1 faucet were defective. As a result, we incurred a significant delay in our bathroom renovation project. To add insult to injury, after everything was said and done, RH overcharged us by $112.25 for the two orders. I can't really figure out how they did this(and neither could the phone service rep), but it's some combination of not properly refunding the shipping costs and/or not properly keeping track of the original item price. When we buy something on sale and have to return it because it is defective, RH should not be charging the full price when they send out the replacement. The bottom line is that we placed 2 orders and ended up with 8 credits and debits on our credit card! EIGHT! Now, I am an engineer, and I was able to sort all of this out and force the phone service rep. to issue the proper refunds. How many people don't check their statements or wouldn't be able to understand how 2 purchases result in 8 transactions that make no sense what-so-ever? We shopped at Restoration Hardware because it had a reputation for quality merchandise and good service. Instead, half of the goods we received were defective, we incurred a delay in our project, were overcharged by $112, and the service rep couldn't figure out how or why that happened or what the correct numbers should be. This is not the kind of impression a retailer wants to be making on customers ever, and especially in this economic climate.