KC Company Inc - Pella Windows and Doors

The installation was very easy. Completed task in 10 minutes.

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The first installation was frustrating. One of the windows was mis-measured and it took over a month to replace. The basement windows (total of 6) went well. The picture windows, awning windows and 2 casement windows were ok, again with one mis-measurement that involved waiting 2 months for a replacement. One of the awning windows was installed too far into the opening, eliminating a ledge in the bathroom. There was one young man who twice made me cry with his callous comments, rudeness and lack of concern at my comments. If I'd not already paid a significant amount of money, I would have discontinued any more installations because of him. A discount was provided for the inconvenience of the two mis-measured windows but was only a small amount towards living with a partially completed job. The company had to be tasked with completing internal finishing, and they complained that they were not concerned about the interior, as much as the exterior part of the installation. Logic is not part of their thinking when both the interior and exterior of the house were affected (I could still feel a draft from the window until they took care of the interior). In hindsight, I would ask that they send another project leader with more maturity than the one they sent, who did not care what the bill payer wanted be provided. The house is more sound proofed, looks better and is more energy efficient. The windows are what I expected for the price and resolve the issues we had with the old windows.

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Top Notch salesman and crew, willing to go the extra mile.
2 custom 8 foot sliders were installed 12 months apart and both experiences were great.  We happened to find a used Pella door for another room from a homeowner who was remodeling and asked Pella to install it at the same time the second door was installed.  They did and with the same quality they did the new doors.  Additionally, when blind parts for the used door were broken in transport, Pella was able to locate the original owner info to obtain parts #
's and transferred the information to my profile.
When we replace window, Pella will definitely get my business.

, this is lousy serviceIt did not go, it appears that I cannot have a technician call to the house until 30th June 2015 . This is lousy service.

I visited the Pella store in downtown Bethesda to install three wood inside fiberglass outside windows in my 1898 row house in DC. I purchased what Pella calls the very top of the line windows. The only reason why I went with Pella was because they stained the wood side of the windows; something the company I?ve used before (and with whom I was very happy with) did not do. Pella?s sale person came to my house and explained to me what they offered. He was a nice person but talked too much and did very little listening. I ordered the windows and a few weeks later they came in. The outside part of the windows was to be painted green, the same color as the trim around the window frame outside of my house. The inside was to be stained. I also ordered full screens for the outside and specified that they too be painted green. When the windows arrived to be installed I noticed that some of the green paint has been chipped and complained to the two guys doing the installation. They told me that they didn?t have any paint to do any touchups. When I called the sales person he said he would have a professional painter come in at a later day and do any touchups.  A few hours later when the windows were installed and I was called to see the final work I noticed the screen were painted white even though the windows were green. I told the installers that I specifically asked that the entire outside of the windows be painted green including the screens. I called the sales person again and complained. He said they will make new screens with the right color. A few weeks later I got a call from Pella explaining that the scheduled date to install the screen had to be pushed back because the shop tried to paint them with a brush and admitted they didn?t look good. I told them that who in their right mind would think of painting them with a brush instead of a paint gun. We had to reschedule the installation of the screens yet a few more weeks so this time they could do it right. In the meantime Pella took the liberty of charging the remaining balance of $500 to my credit card. I told them to refund my card and to charge the rest when the work was completed because presently the work wasn?t completed since the screens were still missing. Finally a few weeks later they came to install the screen. They look ok but the screens I had done by the other company who replaced all the other windows in my house look much better. The dividing line between the top and the bottom window on the Pella screens does not align with the windows. It is about an inch off. The windows themselves look great and I am pleased with how they look. If you are going to hire Pella I?d recommend you stay on top of their game. Their sales person does a lot of talking and bs the customer saying it is all to make sure the customer is happy but they don?t seem to have all of their ducks in a row. You?ll have to stay on top of their game and make sure you are clear as to what you want.

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Great crew of four arrived on time, were meticulous in their work, answered all my questions along the way and cleaned up at the end of the job as you'd want someone to do. Production and intallation was perfect.

Crew arrived right on time with all needed materials. The old hardware was removed and saved and the old door unit was removed. Rotten wood in the old frame was cut out and replaced with "never-rot" material. Areas were insulated and caulked. Door bell wire was too short so they asked me to supply the with additional wire. At the same time I purchased a new door bell button since the old one was in poor shape. They made the wire connection and installed our new door bell button. The new door unit was installed and caulked. Our existing brass hardware was re-installed.  Final wood trim was installed outside and inside and painted with our specified colors. They cleaned up inside and out. It looked like the new door had always been there. Excellent job and beautiful materials.

A very quick and professional installation. They will be back for the second phase, soon! The only odd part is the "lead remediation" that adds several hundred dollars to the contract entails nothing more than posting a sign on my front door that says "lead hazard." As far as I could see, there was no effort by the crew to wear masks, etc., and clean up was just the usual drop clothes and plastic sheets.

The crew of 3 arrived about 5 minutes late but were stuck in traffic.  They were professional and efficient.  They covered their shoes with hospital type shoe covers and placed drop cloths down.  Although one of the windows was measured a little too tall (measured by someone else), they were still able to made it work by adding two small pieces of trim and painting them to match the white trim that was already in place.  The job took 3 hours total.  They did a great job cleaning up and also wiped up the wood floors were they had walked and left some salty footprints (it has snowed the day before).  They also vaccummed all the tiny pieces of old window, wood bits , etc from the old window removal.  The windows look amazing and I am very pleased!!  Pella was the most expensive of the 3 companies that I received quotes from but had they best warranty so that was an easy decision for me.
Donna Griffi - the sales rep I initially met with in early October was great as well.  Professional, friendly and very knowledgeable.  She was not at all pushy as one of the other window reps that had given me a quote was.
I would highly recommend them!

Everything went great.  Kevin Ritchie was the  main installer.  He worked so hard to get everything done perfectly.  He had a good team, too.  In recent years when we have had work done in other areas of our home (flooring install or something like that by another company), there was never enough staff to support the main person doing the job.  With this company, that was not the case.   Everyone was friendly, personable, and really cared about doing a job.  We would not hesitate to do business with KC Company/ Pella again.

Everything was excellent. There was no leakage and no draft. They workmanship was excellent. I would recommend them to others without hesitation.

Our search for new windows began at the Howard County Home Fair 2 years ago.  We saw many vedors providing window services. We scheduled 4 appointments for consultation and service estimates.  What made us go with K.C. Company was the beneficial ratio of price to quality of the windows. The sales rep., Doug Sappington, came by for the appointment, was professional, punctual, and no nonsense. We appreciated the fact that he didn't try for the high pressure sales pitch, which was a turn-off for us to some of the other vendors that came by to give estimates.
After we evaluated, and considered ... and saved some money for the down-payment we contacted Mr. Sappington to give him the go-ahead for our window installation.  In the intervening year we had to add a "normal" window to the list that was leaking from the frame, as it was bent. He came by and did the double-check and put us on the schedule.  He also walked us through Pella's financing system as they were offering a 0% interest deal.  That accomplished he scheduled for a final measurement appointment.  The guy that came by to do the measuring was also friendly and professional, and also pointed out a few issues that we were not aware of, i.e., the windows were in fact not original (as we thought they were), one of the 6 foot by 8 foot windows was newer than the others, and whomever installed them (we found out it was one of the previous homeowners) did not insulate the windows.
We were scheduled to have our new windows installed on March 25 of this year, and of course it snowed!  The installation crew, and the dispatcher, called us to see if we were able to reschedule, which we did for the 28th.
The crew showed up early, a good sign, and immediately got to work.  They even accomdated us with the order in which they removed the old windows so our cat didn't have to be confined to the basement. It went well to begin with, the old windows came out relatively easy, and the measurements of the new windows were really on point. There was a little trouble with the window on the first floor, which wasn't their fault as our house (built in 1974) had done a bit of settling, but they managed to squeak that 6 foot by 8 foot window into its new home.
Our "normal" window was the last one to be removed/installed, and they managed to replace it, and make it look like it matched all of the other windows on the addition. They could have just installed it, but they wanted to make sure it matched, so they tweaked the installation and made it pretty.
They also made sure to insulate the windows which made for an immediate difference inside ... No Draft! I also saw the care they took in caulking the corners of the flashing, took their time and made sure nothing was missed. The crew leader also pointed out an issue with one of our walls being "wet" and recommended a solution ... new gutters (this project is also on our List of Things To Do).
They went back and double-checked everything, and walked us around to look at the exterior of the new windows, and the interior. The crew leader also made sure we knew how the windows operated, and made sure that the trim that was installed (and I must say the guy doing the trim went the extra mile and leveled the trim as our walls are not "flat" [old 1970s stucco walls and "new" drywall]) was done properly.
In total, they were on the job for 13 hours, 7 a.m. to 8 p.m. and they left not one bit of debris.

Everything went smoothly and professionally.  The salesman was helpful and not pushy.  The guy who did the detailed window measurements was a little bit late but very professional.  The installers were very hard working and punctual.  I'm sure I could have found cheaper, but these guys did a really solid job.  The new windows make a huge difference.

They sent two installation crews to ensure that the job was done in one day (since the following day they were calling for rain).  The installers were quick, professional, and talked with me during the job.  They answered all of my questions and made sure that I was totally informed about potential issues.  

Good quality product, generally satisfactory service.

The installation crew was superior. Fast, efficient, courteous and overall a very nice job. All positives here. While the salesmen made a very good initial impression, in the end had issues with the competence of the salesman, accuracy of the order, and coming to resolution on the discrepancies. Much room for improvement here.

Salesman was very cordial. Original scheduled date was delayed due to Pella not sending the kitchen window in time; however, the KC installation manager was very apologetic and scheduled it for a week later on a Sunday to try to get everything in as soon as possible as I requested before the holidays. Installation team was very punctual and friendly and did a very nice job.

A representative came to the house and measured and ordered the windows. We also signed a contract during this visit. A week or two later another representative came out and checked the measurements, tested for lead, and explained what we needed to do to prepare for the installation. 3 - 4 weeks later the windows arrived and a crew came at 7:30 in the morning. In 3 days it was all finished. The crew was polite, curteous and efficent. A week after the installation another representative came and did a walk- through with us and we signed off on the job.

Sales staff was very efficient. Staff came out to measure windows/door. It was installed in promised frame. The installation crew (Jack and George) were absolute pros. They treated my house like it was their own. Could not be more pleased with job they did. The replacement windows were very expensive, but I feel like I got my money's worth. They work perfectly.

It did not go well overall. Here is why: (1) The trim at the bottom of the outside of the door was not initially done because the workers were not clear that it should be included and therefore did not have enough wood or aluminum to do it. (2) The workers did not install the peep hole and that was clearly written in the contract. I am thinking all of this is because the installers were different from the people who actually came out to do the estimates. (3) There were two installers and one of them did not speak English at all. The other spoke some English. I kept wondering if what needed to be done was clearly communicated to the workers? It took a phone call and email to straighten these two areas out but it was finally corrected a few weeks later. (4) A few months later, the handle on the storm door fell off. I tried to correct that on my own but it did not work. I called the office. A technician came out a few weeks later and fixed it. The worker had to install a different type of screw by drilling a hole. This is not acceptable. When you pay close to $3000 for this, the least you can expect is the handles should not be falling off. (5). The storm door started slamming shut but that was corrected with the turn of the screw on the closing mechanism. Again, I would not expect to have to correct this so soon if the door was of good quality. (6) It has taken 4 months for me to feel like I have a finished product given all of the issues. Therefore, I would not want to go with this company in the future. I keep feeling like something else will go wrong soon. I feel I would be better off hiring a contractor through Lowes or another company through this site for installing windows and two new patio doors in the near future. I should not have to keep going back and forth when paying this type of money for work that is not complicated. I want to get things done right the first time since I do not have a lot of time nor money to waste. There are two good things I can say. They arrived to do all the work when they said they would. They were nice/professional about trying to make corrections. At no time did they give me any attitude or get nasty. Therefore, I had to give them an A in these areas.