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COASTAL HEATING & AIR CONDITIONING
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We specialize in your comfort. Because there’s nothing worse than waking up to a failed air conditioner during the “dog days” of August or walking into a freezing house on a cold January night. That’s why we focus on providing the right solution for your specific heating and air conditioning needs. We offer the most dependable and quality equipment and materials at a fair price. We have hand-picked and certified technicians who service and install the proper equipment, parts, or systems based on what is truly needed to meet your needs. And our on-call team ensures that no matter what happens...your comfort is a phone call away! I look forward to adding you to our long list of satisfied customers. For evening emergency service, please call (410)2668277
Business highlights
Emergency services offered
51 years of experience
Services we offer
AND REPAIR: Heat Pumps (water and air source) Central Air Conditioning Air Cleaning & Purification Systems Humidifiers Gas Furnaces Programmable Electronic Thermostats Whole House Dehumidifiers Air Quality Control Devices and Geothermal installations NOW INSTALLING WHOLE HOUSE STANDBY GENERATORS, MAINTENANCE, RESIDENTIAL & COMMERCIAL INSTALLATION
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.551 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 6% | ||
| 0% | ||
| 4% | ||
| 8% |
Showing 1-25 of 51 reviews
Chris B.
Jun 2023
Never, ever hire Coastal. For our new house installation, they put in different equipment than specified, couldn't figure out how to configure it right and just gave up. The system runs all the time for what was supposed to be a high efficiency system! Got the owner Erik involved and no resolution. Company culture starts at the top...
THOMAS M.
Aug 2022
This was as seamless a process as we have experienced in our many years as homeowners. From initial contact by Kyle, the sales rep, to the delivery and installation by the installation team, this major project was without drama or hiccups. The material arrived on time as promised, which, in itself was a pleasant surprise. The installers arrived exactly on time and had all of the tools and skill required to get the work They were courteous, quiet and helpful the entire time. Plus, they cleaned up. Overall, an excellent job.
Bonnie W.
Apr 2020
Do not use this company!!!!! They are sending the Techs out on scheduled maintenance with no PPE . The owner of the company has closed his office to his techs to protect himself and his family from getting the virus. He has no respect for his employees or their families. He has cut their hours by 2 days yet is applying for a small business loan and not offering anyone with family members that have underlying conditions take a leave of absence and collect unemployment. Totally a heartless,money greedy and ungrateful person.
Response from COASTAL HEATING & AIR CONDITIONING
"We appreciate your feedback and concerns about how Coastal Heating & Air Conditioning Co. is handling their business through this very difficult time. Given the continued developments of the Coronavirus across the world, we want to assure you that our company has evaluated all business-related risks posed by this evolving public health situation. As we continue to serve our customers, we have taken and will continue to take the following precautionary measures to keep ourselves, family members, and customers safe, and free from infection: *Equipping all of our employees with hand sanitizer, boot covers, disposable gloves, and cloth masks as recommended by the CDC. *All current guidelines from the CDC were given to each staff member for their reference. Each staff member was instructed to follow the guidelines and clean their masks daily. *We also directed our Sales Force to work from home so office employees can be spread out and always keeping a safe social distance as recommended by the CDC. *We also paused the process of physical paperwork and asked for Techs to send pictures to the office for urgent matters. This was put into place to help eliminate any process where an item would come in contact with multiple people throughout the day. *When confirming appointments we would ask our customers if anyone in the household has been sick over the last 14 days and request that appointment to be rescheduled. We want to ensure that when we send our technicians to you, they can take necessary health precautions to protect themselves and those they will interact with throughout the day. If any of our employees feel uncomfortable entering a customer's home due to the homeowner exhibiting symptoms of the virus, they can contact their direct supervisor immediately to determine next steps. The safety and well-being of our customers and employees is our top priority, and as we strive to keep every home cool and comfortable. If you have any other concerns please do not hesitate to call our office at 410-266-8317."
Ellen M.
Dec 2019
The game technician came with the wrong instructions so was not prepared for the work. Everyone makes mistakes. Quality shows in how you deal with the mistake. Here, Coastal refunded the service charge when I called and explained what happened. Obvious quality.
Response from COASTAL HEATING & AIR CONDITIONING
"Thank you so much for sharing, [Member Name Removed]!"
Marsha B.
Oct 2019
Service was excellent and we really like the technician.
Response from COASTAL HEATING & AIR CONDITIONING
"Thank you for your review. We will the the technician know that you were happy with his work."
Virginia W.
Jun 2017
Perfectly. Clean, polite, professional. Philip came out a couple of times to discuss options in advance of the new system installation. He understood why we were not getting enough air return and installed an additional return duct.
Susan B.
May 2017
New unit 5800.00 service contract:$279 a year Last year paid out$439.00 This year : $441.00 Manufacturer issue but this dealer won't cover and represent this customer. They duct taped the problem instead of replacing! I'm being ripped off
Vesta P.
Jan 2017
We've used them for years. They've been fine for us. They failed to put a filter in one time. They also didn't close out some permits when we got a new heating system. Other than that, they've been fine. We haven't used anybody else for years. It was reasonable whatever it was.
Michelle K.
Jul 2016
unknown
Mike F.
Dec 2015
Heating and Air Conditioning is one of my least enjoyable projects.
Finding a Dependable HVAC Contractor...
Well...
I would prefer a Root Canal without sedation.
Winter start up of my HVAC system found a replacement was needed for an old Bryant (AprilAire) Humidifier.
Being somewhat handy, I ordered an AprilAire 700A unit.
As this was an Apples to Apples replacement, I dove right in.
A few minor modifications (prior installer hooked to the cold water...oops?) later,
I was ready to complete the electrical install.
Well, we are all not getting any younger, and...having recently undergone back surgery...
I found it simply impossible to get down (and back up) from the floor (where the circuit board was located).
Checked the Dealer Directory for AprilAire and COASTAL was the closest.
Sent an E-Mail Sunday night, Received a phone call Monday morning from BOB HARRISON.
Explained my dilemma, and...he said he could have a tech come out Wednesday (48 hours) at 8AM.
His unseen, guesstimate, was for 2 hours labor to complete (and inspect my work) $250.00
OK,
At 0755, Omar knocks on the front door.
On time, Professionally dressed, Articulate, etc, etc.
After a few "Why did they do thats" regarding the previous install...
2 hours and 5 minutes later ...Omar (after correcting an owner/installer goof) had completed his task.
"Lets give it a week and make sure it is performing correctly"
Cost $250.00
So far the system is functioning perfectly.
I do not expect any issues,
But...
If they arise, I am confident COASTAL will address them in a timely manner.
When it comes time to replace my HVAC system,
COASTAL will be my FIRST CHOICE.
Thanks.
Finding a Dependable HVAC Contractor...
Well...
I would prefer a Root Canal without sedation.
Winter start up of my HVAC system found a replacement was needed for an old Bryant (AprilAire) Humidifier.
Being somewhat handy, I ordered an AprilAire 700A unit.
As this was an Apples to Apples replacement, I dove right in.
A few minor modifications (prior installer hooked to the cold water...oops?) later,
I was ready to complete the electrical install.
Well, we are all not getting any younger, and...having recently undergone back surgery...
I found it simply impossible to get down (and back up) from the floor (where the circuit board was located).
Checked the Dealer Directory for AprilAire and COASTAL was the closest.
Sent an E-Mail Sunday night, Received a phone call Monday morning from BOB HARRISON.
Explained my dilemma, and...he said he could have a tech come out Wednesday (48 hours) at 8AM.
His unseen, guesstimate, was for 2 hours labor to complete (and inspect my work) $250.00
OK,
At 0755, Omar knocks on the front door.
On time, Professionally dressed, Articulate, etc, etc.
After a few "Why did they do thats" regarding the previous install...
2 hours and 5 minutes later ...Omar (after correcting an owner/installer goof) had completed his task.
"Lets give it a week and make sure it is performing correctly"
Cost $250.00
So far the system is functioning perfectly.
I do not expect any issues,
But...
If they arise, I am confident COASTAL will address them in a timely manner.
When it comes time to replace my HVAC system,
COASTAL will be my FIRST CHOICE.
Thanks.
Phyllis E.
Jul 2015
I had called Coastal to do a routine check on the HVAC in the home I have recently purchased. The night before the scheduled maintenance - my AC went out - talk about fortuitous timing! Wes came, diagnosed the problem, checked all systems, provided new filters. The call was quick considering the outage was a bit of a puzzlement - turned out to be fuses too weak to power machine. He patiently answered my questions - including those about the new fangled programmable thermostat I had inherited. He charged up the machine. I had thought to purchase a service contract from them and once I experienced their professionalism I decided to go ahead and purchase their platinum plan. I was very happy with the service and will be requesting Wes in the future for my quirky little place.
John J.
Jul 2015
unknown
Deborah S.
Jun 2015
unknown
Michael G.
Jun 2015
The initial call was placed May 11th, after describing the request for service, they checked and since I was not a contract customer the earliest day they offered was June 5th. Since the larger unit was working I was willing to wait and not be charged as an emergency. On the 5th, the serviceman showed up at 3:40pm, I was expecting an afternoon visit but was surprised how late, didn't matter as long as everything got fixed, right? The serviceman was very courteous and polite, he started with the main unit, and while I didn't watch watch the servicing the invoice states as best as I can read "Complete Cod Per on AC Unit, Flushed Drain Line CK Rerigerant and Operations and Controls. Ck Filter. All OK." For this I was charged $120. Ok.
For the other system that wasn't cooling under Work to Be Performed: "No AC", the Description of Work Performed: "Found Unit Low On Refrigerant Charged System and CH Operations. All OK. For this I was charge $89 Diagnostic Fee, 1lb of R22@$90, 1lb of R22@$80, minus a $40 coupon for a total of $138 (?!). Grand total for this unit was $227.
The service man was there for less than 1 hour total. Seems like a lot of money for a short time, but as long as both units work, that's ok. Well there's the problem: One week later (today) - the second unit is not cooling. I've left a message with their machine (it's a Saturday and I don't want to get socked with an Emergency charge), we will see what happens.
A little twist to the story... talking to my wife after the fact she expressed surprise that I had even called Coastal in the first place. I said, why? She says don't you remember the last time you called them? Ummm... no I didn't. She said that immediately after the serviceman left the unit wasn't working. They had to get a second serviceman out there who pointed out that the unit had been overcharged to the point of non-operation. I hadn't remembered - obviously.
They have a chance to get this right - I will report back on how it goes - stay tuned.
For the other system that wasn't cooling under Work to Be Performed: "No AC", the Description of Work Performed: "Found Unit Low On Refrigerant Charged System and CH Operations. All OK. For this I was charge $89 Diagnostic Fee, 1lb of R22@$90, 1lb of R22@$80, minus a $40 coupon for a total of $138 (?!). Grand total for this unit was $227.
The service man was there for less than 1 hour total. Seems like a lot of money for a short time, but as long as both units work, that's ok. Well there's the problem: One week later (today) - the second unit is not cooling. I've left a message with their machine (it's a Saturday and I don't want to get socked with an Emergency charge), we will see what happens.
A little twist to the story... talking to my wife after the fact she expressed surprise that I had even called Coastal in the first place. I said, why? She says don't you remember the last time you called them? Ummm... no I didn't. She said that immediately after the serviceman left the unit wasn't working. They had to get a second serviceman out there who pointed out that the unit had been overcharged to the point of non-operation. I hadn't remembered - obviously.
They have a chance to get this right - I will report back on how it goes - stay tuned.
Alan Z.
May 2015
unknown
Earle S.
Jan 2015
One month later, everything works fine. Installation was done very professionally and cleanly. Apparently even the building inspector was impressed by the workmanship of the installation. Installers were personable, punctual, and professional, and cleaned up after themselves.
Jason R.
Jan 2015
Customer service was excellent. The technician diagnosed a faulty fuse, replaced it and tested the system within a short time. The house was warmed up by the time the kids were home from school, which was a huge relief.
James H.
Dec 2014
unknown
Jack J.
Oct 2014
unknown
Alexander B.
Jun 2014
I just had Coastal install a unit at a second rental property. I had 4 installers come out and give me quotes and Coastal was by far the best price. My first unit was installed properly and works great. So I had confidence in them to do a second unit. I feel Coastal goes the extra mile. They give you a 2 year labor warranty vs 1 or none that the others give (which is at the discretion of the installer, not the manufacturer like the coil and parts warranties). They also throw in a years maintenance contract also (which is standard amongst installers). Everyone at Coastal was extremely polite and professional. I will definitely use Coastal again if any of the other units in my properties go bad.
Lynn H.
May 2014
unknown
Daniel P.
Mar 2014
I have had An service contract since 1998.
Virginia M.
Jan 2014
.
Ralph M.
Dec 2013
They were nice. I just liked the way they responded to phone calls. It was like talking to real people. They were very informative and very knowledgeable about what they were doing. They were easy to talk to. Price wise they were pretty much average, there was no special deal. I was pretty satisfied with them.
Wynel N.
Sep 2013
Within 2 hrs of calling Coastal, there was a technician on site as promised. He analyzed the malfunctioning system, located the problem and then proceeded to check out the remaining systems. He found that another was failing as well and repaired that too! I was so impressed with his professionalism that I established an annual maintenance contract with the company. The receptionist, everyone. . .they are all super!!!!
Licensing
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FAQ
COASTAL HEATING & AIR CONDITIONING is currently rated 4.5 overall out of 5.
COASTAL HEATING & AIR CONDITIONING accepts the following forms of payment: CreditCard
No, COASTAL HEATING & AIR CONDITIONING does not offer free project estimates.
No, COASTAL HEATING & AIR CONDITIONING does not offer eco-friendly accreditations.
No, COASTAL HEATING & AIR CONDITIONING does not offer a senior discount.
Yes, COASTAL HEATING & AIR CONDITIONING offers emergency services.
No, COASTAL HEATING & AIR CONDITIONING does not offer warranties.