CHESAPEAKE SYSTEMS SVC INC

I highly recommend this company for all IT needs. Their customer service is spectacular. I wanted to upgrade my residential Wireless Access Point. The process was seamless - from the expert sales manager (David .) to the very knowledgeable service tech (Jeffrey D). My high-tech family is now in WiFi heaven!

The field techs are good, very professional. The sales folks are awful, two months later, still waiting for a camera replacement estimate. Tons of excuses, unreliable.

It was a trying process. The first company had told CSS not to test the system. I was under the impression they would be testing the system. I had purchased a home theater receiver to make sure that everything was working properly. I asked the technicians to test the system and the techs left. I called CSS and asked them what was going on. They said the original company told them not to test the system. I called the original company and they promised the system would be tested. CSS did come out and installed the jacks and terminated the end cables. The only thing they didn't do was wire the system. They left the job undone. I called them again and they started pointing fingers. I contacted Dave Mimms and explained the situation. He met me on his day off to provide me with additional wires, which I greatly appreciated. I had to wire the speakers myself, but was not able to get everything connected. I made another appointment and they sent the final tech and he did a great job. He made sure everything was connected and showed me how to run the system.

This company is great at cabling especially on houses already built. I first used them to install an alarm system which included wiring my house for the key pads (the sensors are wireless). They were masters at getting the wires up from the basement to the first and second floor. This time I used them to wire 4 bedrooms on the second floor for cable. Again, they were excellent. I had my daughter's house wired for security but used a different company; what a mistake. CSS isn't cheap but they are worth it.