Bogan's Plumbing / PlumbCrazy

Had an emergency clog that flooded basement bathroom. Perry came over and we thought he was awesome. He seemed very kind & was happy to help. Got rid of the clog and even fixed our garbage disposal. Forked out a little over $380 but didn’t care because I was relieved things were fixed. Unfortunately Perry didn’t connect the hose back up to our washing machine so when we ran it, our basement flooded even worse. Contacted Perry to see if he had anything to at least help suck the water up and asked if PlumbCrazy covered this sort of thing. He replied and he said “For all I know you moved to clean and left it off.” I promise you we didn’t move anything yet. It definitely wasn’t intentional that it was left off. However, I am very frustrated that something like this can happen and he doesn’t want to take any responsibility for it. Our carpet, my speakers and a few other items were soaked from this incident and now I’m over here wishing I didn’t choose to do business with this company. I hope in the future Perry double checks that he hooked everything back up so no one is left on the situation we are.

They were good.

Very pleasant company to deal with. Appointment was set for a day and time that worked for me and Tom S., the assigned plumber, was on time and very polite. He gave me an estimate that was reasonable and he completed the work in a timely fashion. I have used Plumb Crazy for 20 years and can wholeheartedly recommend them.

Great! The plumber was polite and professional, and left the work area as clean as he found it.

Called on a Saturday night. Was told that they would be out there Sunday around noon. Was quoted $205 per hour. Did not hear from plumber by 2 o’clock. I called and left a message with plumber. 40 minutes later I called the company and left a message with them. 20 minutes later the plumber called me and said he would be finishing up and we would be next. Two hours later I get a phone call and said he was on his way. When he gets to the house he said the toilet needed to be snaked. He said the charge was $486. We questioned his pricing and he said it was a flat rate. Bottom line, it was still leaking at 9 o’clock at night. Called back and left a message. Plumber called back said he couldn’t come back until Tuesday and that he would have to charge us more.

Very satisfied our technician, Perry. Made sure the fireplace was in working order and even added some material to provide the appearance of embers n our gas log fireplace. Never looked better. Thank you.

We decided to take advantage of free gas line installation from BGE, so we got the multiple estimates from different vendors. PlumbCrazy gave us a fair price, with an itemized estimate, so we could request the work based on our budget. First, they ran the gas line from the meter location and installed the manifold in preparation for inspection from BGE. The plumber was on time and requested the BGE inspection. The test revealed some imperfection in the gas line installation, so PlumbCrazy sent the technician back out directly. After their repairs, we passed the final inspection from the BGE. Then, BGE installed the gas meter line. That done, we got our first gas appliance, a gas stove, and called the company to run the gas line from the manifold and install the stove. Steve kept his original estimate and did great work. I really love working with them. They were nice, on time, and very responsible about their work.

Great. Not a large job, but definitely beyond replacing the flapper.

Excellent service from initial phone call to completion of work. I can't say enough about the customer service, quality of work and cost of repairs.

They responded promptly and cleared the drain.

Excellent. Best I could expect.

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They were very quick and very helpful. They took the time to explain the issues and straightforward.

We have had several jobs done over the years and they were always very professional al, knowledgeable and fair.

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All 4 appointments went very well.  As always, they were able to give me appointments in a timely fashion.  They came as scheduled and completed the work also in a timely fashion.  The techs were friendly and professional.  The techs cleaned up after themselves. 

Steve Bogan (Plumb Crazy) came out to my house because I called to get a gas line installed to the generator.  He was extremely polite. As, we looked around he noticed the pool heater had not been hooked up also.  After looking around and figuring what I had on the gas line already and what I needed to hook up.  He believed BGE would want me to get a heavier line.  I talked to BGE, they needed a form filled out (which Steve helped with).  I forwarded that to BGE.  It took months to get the design from BGE, because I did need a 2lb. line.  I really wanted to get the pool heater hooked up, pool weather was dwindling.  Contractors for BGE had to dig from the street to my house.  Everytime I was told BGE contractors would be out, I advised Steve - because he was going to hook up the pool heater as soon as BGE contractors installed the new line.  I had Plumb Crazy on stand by, and they certainly were ready to go as soon as BGE contractors finished.  I appreciated the response I got from them, each and everytime I called just to keep them in the loop.  Steve even called the BGE designer to make sure the placement for the meter was put in the right place, and not on the front of the house.
I have since then used their plumbing services with delightful results. 
I suggested them to a friend for their pool heater hook up.

PlumbCrazy, very professional. Tech called before coming, identified the issue and resolution. Very complete inspection would use again.

I placed an emergency service in Sunday afternoon.  They showed up in the evening and get the job done.

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Each time the techs were knowledgeable and efficient; they saw the problem and solved it quickly and at a *very* reasonable cost. At one point, when the weekend tech-on-call was overbooked (my sump pump died in the middle of the June 2015 rainstorms), he made a simple intuitive suggestion that resulted in the pump regaining power and clearing the 7-12" of water in the basement.

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