Cooper Custom Bath & Tile LLC

Nathan did a great job on my bathroom remodel. I was very indecisive on tile pattern but he helped me to come up with a plan and made it happen! He did a beautiful job and I strongly recommend :)

We entered into a contract with Nathan Cooper of Cooper Custom Bath and Tile in August 2020, He was very pleasant and seemed to be professional. His team of two began work and was prompt with time, He brought our attention to multiple issues and was very helpful in making choices of material for the bathroom project. Everything went well until the project was seemingly completed. There were issues but we were assured there would be a return to make repairs. Nathan informed us that he would be leaving to help with a project out of state. He assured us that he would be back in 1 week and confirmed a date and time of return to our project to make repairs. We waited and Nathan did not show, no phone call, no email, no explanation. We began sending emails and texts, also making phone calls with no response. Finally, after a friendly but to the point email was sent, we received a response. The first time set, Nathan again did not show but after another email, he rescheduled. He and Mark showed, they corrected 1 to 2 issues and again set up another time to return for other repairs, the shower issue was our biggest nightmare, Nathan informed us that he had ordered the material and was waiting for it to be delivered. He was to get in touch with us to schedule a time to make other repairs. The last email I sent to Nathan was in October with no response. He left us with a warranty and a lot of unaddressed issues. I went to his face book page in hopes of reaching out, only to find out that he was closing his business here in North Carolina and moving back to the Maryland area. We never received any messages or any resolution to our deficiencies. It is very upsetting to see the pictures and video Nathan posted of our completed bathroom project but with close attention to detail the pictures show what we have been left with. No contractor in Fayetteville will help to assist us in making repairs. Other contractors want to demolish the work Nathan has done to start anew. This project was special to us both, only to leave us short changed and out of monies spent. Unfortunately, due to the circumstances, we have had to hire legal representation in hope to help resolve this issue. Even with that, after multiple attempts, still no response. We are amenable to removing the review if you respond to the multiple legal notices that our attorney has sent you. We are only wanting to resolve this issue in which is favorable for all parties.

Excellent workmanship. Very professional. Job completed within specified time frame.